Nucompass Mobility Service

Role Description The Relocation Consultant is primarily responsible for managing and delivering relocation services for transferees relocating within the US. Services include: - Policy counseling - Home sale and purchase assistance - Rental assistance - Temporary housing - Household goods and various other relocation related services The Consultant is the single point of contact and supports the transferee through all phases of the move. Essential Functions and Responsibilities - Administers all services consistent with client policy, cost and service performance standards - Proactively identifies and resolves potential relocation issues before impact - Provides appropriate guidance to transferee throughout the relocation - Coordinates services with suppliers through completion - Works with the service team to share information, execute client strategy and achieve team and client performance standards - Utilizes NuCompass technology and other tools to maximize productivity and deliver exceptional customer service - Coaches the transferee on utilizing our proprietary platform to facilitate their move activities Qualifications - Minimum 3 years applicable relocation and/or related industry experience - Demonstrated ability to relate well with customers - Technical aptitude and proficient in all Microsoft Office products - Basic financial analytical skills - Degree Preferred - Travel: 5%-10% Requirements Competencies - Communication: Effectively listens to customers to understand their needs and issues. Demonstrates strong communication skills. Uses well-developed written and verbal skills to communicate facts and ideas to transferees and clients with appropriate tone, style and clarity of thought. - Relationship Management: Demonstrated ability to engage with clients, suppliers and customers in a variety of situations, including issue resolution. Demonstrated skills in relationship development, including consultative capability and client presentations. - Analysis/Prioritization: Attention to detail; ability to prioritize and multi-task required. Financial and analytical skills required. - Service Delivery: Clear customer service focus. Ability to understand, meet and exceed client expectations. - Problem Solving: Proactively anticipates, identifies and determines solutions for issues and problems. Immediately addresses issue escalations appropriately. Relies on data, experience and others’ perspectives when evaluating courses of action and making recommendations and decisions. Benefits Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Role Description The REM Analyst is responsible for the timely and accurate processing and reporting of costs related to the relocation of assigned clients’ employees in accordance with relocation tax law and current policies and procedures. The REM Analyst supports client program success through recommendations on payroll processes and related areas. The Expense Analyst manages multiple priorities and all deliverables on time. Requires the ability to work effectively, independently and within teams. - Administer entire REM process for assigned accounts both domestic and global, including processing, auditing, tracking and reporting transferee expenses and vendor payments, ensuring subsequent payment and invoice accuracy. - Complete relocation related client payroll reporting and processes including year-end. - Interact daily with client payroll contact(s) and others regarding any transferee and client reporting needs. - Participate in implementation process to assure appropriate client set-up for assigned accounts. - Coordinate with tax advisors on relocation/assignment reporting. - Participate in client meetings/reviews as needed. - Participate in new business opportunities as needed. - Manage transactions in multiple currencies and manage currency conversions. - Other duties as they become necessary. Qualifications - Minimum 3 years applicable relocation, relocation expense management or payroll experience. - Accounting degree or completion of related course work preferred. - Technical knowledge of Relocation Expense Management including relocation tax law, payroll processes and reporting, audit practices and invoicing. - Proficient in applicable Microsoft programs including Outlook, Excel, Word and company tools and applications. - Demonstrated ability to relate well with clients, transferees and colleagues and maintain professional relationships. Requirements - Communication: Speaks clearly and persuasively; listens and gets clarification; responds well to questions; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively. - Customer Service: Seeks first to understand customer needs; displays courtesy and empathy; manages difficult customer situations; meets commitments; responds promptly to customer needs; solicits feedback to improve service. - Planning & Organizing: Prioritizes multiple activities and plans work activities; uses time efficiently; plans for additional resources; integrates changes smoothly; sets goals and objectives; works in an organized and independent manner. - Problem Solving: Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations. - Quality: Demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. - Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; demonstrates flexibility in a changing environment. - Technical Skills: Must be competent in required job skills and knowledge; ability to understand taxability and appropriate treatments; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to other jobs; uses resources effectively; uses technology effectively, including Outlook, Word, Excel, etc. Company Description NuCompass Mobility Services Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Global Relocation Consultant manages and delivers international relocation and assignment services for employees moving between or within non-U.S. locations. Services are delivered in accordance with client programs and contractual requirements and may support permanent relocations or international assignments. Acting as the primary point of contact, the consultant owns the relocation experience from initiation through completion, ensuring high levels of employee satisfaction, policy compliance, and cost control while coordinating with corporate clients and global service partners. Essential Functions and Responsibilities - Employee & Client Management - Serve as the primary point of contact for relocating international employees or assignees. - Provide expert guidance and support on relocation policy, benefits and cost containment. - Proactively identify and resolve issues to ensure a positive relocation experience. - Program & Financial Management - Administer authorized relocation and assignment services in accordance with client policy. - Prepare cost estimates, assignment agreements, and expatriate compensation balance sheets. - Manage exception requests, approvals, and ongoing cost monitoring. - Vendor & Systems Management - Coordinate and manage global supplier partners to ensure service quality. - Utilize NuCompass Mobility (NCM) and other systems to ensure accurate documentation, billing, and data integrity. - Capture referral fees and ensure timely and accurate invoicing. - Collaboration & Client Development - Build and maintain strong relationships with corporate clients. - Participate in client meetings as needed. - Support account planning with Client Relations and Operations leadership. - Positively participates with other team members by fulfilling own role, helping others and supporting the team. Qualifications - 3–5 years of experience in global relocation or a related mobility industry. - Strong knowledge of international assignment and relocation assignment management. - Proficiency in Microsoft Word, Excel, email, and database systems. Preferred Qualifications - Preference for bilingual (English/Spanish) candidates. - Experience working with global tax firms. - Familiarity with assignment management software. - Bachelor’s degree in a related field. - Prior experience living or working outside the U.S. Competencies - Communication - Demonstrates strong written and verbal communication skills. Effectively listens to understand employee and client needs and communicates complex information clearly and professionally. - Relationship Management - Builds strong relationships with clients, suppliers, and stakeholders. Demonstrates consultative skills and effectively manages issue resolution. - Analysis/Prioritization - Exhibits strong attention to detail, financial acumen, and the ability to prioritize and manage multiple assignments. - Service Delivery - Maintains a strong customer service focus and consistently meets or exceeds client expectations. - Problem Solving - Proactively identifies issues, evaluates solutions using data and experience, and escalates appropriately when needed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director, Client Relations (DCR) is responsible for managing and proactively developing the ongoing, overall client relationship with existing clients. The DCR creates strategic plans for all assigned clients, including: - Profitability analysis - Identification of opportunities to sell additional services - Strategic relationship plan (including development of tiered relationships) - Client culture analysis - Identification of marketplace threats and other factors related to client management The primary job of the DCR is to ensure that clients are profitable and that they are not lost to competitors. Responsibilities include: - Planning, coordinating, and conducting periodic client meetings, performance reviews, and analyses - Establishing client program goals together with the client and Operations team members - Proactively communicating with clients - Identifying client needs and communicating them to the organization - Reviewing performance (NCM and client) and analyzing results - Creatively problem solving client issues - Planning, creating, and conducting client reviews - Establishing client goals together with clients and Operations teams - Analyzing and measuring client profitability, reviewing pricing as needed - Identifying and facilitating additional client services via contract supplements - Supporting implementation of new services with the implementation team - Measuring and managing client satisfaction - Other projects/duties as assigned Qualifications - Minimum 5 years of relocation management experience with at least 3 years of client relationship management experience - Prior experience in relocation operations and/or sales preferred - Prior experience in client policy review, creation, and consulting - U.S. domestic and global experience in policy/program administration - CRP designation - Thorough understanding of relocation services, policies, contracts, and profitability - Bachelor’s degree (preferred) or equivalent business experience - Computer and Internet literate - Understands and embraces technology - Ability to travel 20% - 25% of the time - Excellent verbal and written communications skills - Ability to work independently and achieve goals in a fast-paced environment - Ability to achieve consensus in challenging situations - Credit-worthy to pay travel expenses and obtain reimbursement Competencies - Excellent interpersonal and relationship skills - Strong communication skills: verbal, written, and technological - Client service oriented - Ability to creatively solve problems - Excellent analytical and strategic planning skills - Independent and proactive work style - Goal oriented - Team player with ability to work cooperatively with other departments within the organization Equal Employment Opportunity Policy NuCompass Mobility Services Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The REM Analyst is responsible for the timely and accurate processing and reporting of costs related to the relocation of assigned clients’ employees in accordance with relocation tax law and current policies and procedures. The REM Analyst supports client program success through recommendations on payroll processes and related areas. The Expense Analyst manages multiple priorities and all deliverables on time. Requires the ability to work effectively, independently and within teams. - Administer entire REM process for assigned accounts both domestic and global, including processing, auditing, tracking and reporting transferee expenses and vendor payments, ensuring subsequent payment and invoice accuracy - Complete relocation related client payroll reporting and processes including year-end - Interact daily with client payroll contact(s) and others regarding any transferee and client reporting needs - Participates in implementation process to assure appropriate client set-up for assigned accounts - Coordinate with tax advisors on relocation/assignment reporting - Participates in client meetings/reviews as needed - Participates in new business opportunities as needed - Manage transactions in multiple currencies and manage currency conversions - Other duties as they become necessary Qualifications - Minimum 3 years applicable relocation, relocation expense management or payroll experience - Accounting degree or completion of related course work preferred - Technical knowledge of Relocation Expense Management including Relocation tax law, payroll processes and reporting, audit practices and invoicing, understands and can clearly communicate relationship between relocation payments, gross up, transferee pay and W-2 Statements - Proficient in applicable Microsoft programs including Outlook, Excel, Word and company tools and applications - Demonstrated ability to relate well with clients, transferees and colleagues and maintain professional relationships Requirements - Communication – Speaks clearly and persuasively; listens and gets clarification; responds well to questions; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively. - Customer Service – Seeks first to understand customer needs; Displays courtesy and empathy; manages difficult customer situations; meets commitments; responds promptly to customer needs; solicits feedback to improve service. - Planning & Organizing – Prioritizes multiple activities and plans work activities; uses time efficiently; plans for additional resources; integrates changes smoothly; sets goals and objectives; works in an organized and independent manner. - Problem Solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations. - Quality - Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. - Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; Demonstrates flexibility in a changing environment. - Technical Skills - Must be competent in required job skills and knowledge; Ability to understand taxability and appropriate treatments; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; requires minimal supervision; Displays understanding of how job relates to other jobs; Uses resources effectively; Uses technology effectively, including Outlook, Word, Excel, etc. Company Description NuCompass Mobility Services Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Title: Relocation Expense Manager Department: Relocation Expense Management (REM) Reports To: VP, Expense Management / Operations Leadership Location: Flexible (Office-based or Remote) Summary The REM Expense Manager oversees the full lifecycle of relocation expense processing, auditing, compliance, and reporting across assigned client portfolios. This role ensures accuracy, timeliness, and policy compliance in all expense-related operations both domestically and globally. The manager leads a team of REM Analysts, provides subject-matter expertise on relocation tax, gross up and payroll requirements, and collaborates cross-functionally to support clients, internal teams, and external partners. The ideal candidate is detail-oriented, highly organized, and skilled at balancing analytical tasks with client-facing responsibilities. Essential Duties & Responsibilities (other duties may be assigned): Leadership & Oversight - Lead, mentor, support and back up REM Analysts responsible for client expense processing. - Assign workload, monitor performance, and ensure team adherence to internal controls and service-level expectations. - Provide training on systems, processes, compliance standards, and policy updates. Expense Management & Audit - Oversee accurate processing, auditing, and classification of transferee expenses and supplier invoices. - Ensure all expense activities comply with client policies, IRS regulations, and relocation tax guidelines. - Approve complex, high-dollar, or exception transactions. - Routine audits of clients’ reporting. Client & Stakeholder Management - Serve as the primary escalation point for client inquiries related to expense management, payroll reporting, gross-ups, and year‑end processes. - Participate in client reviews, program calls, and implementation meetings. - Advise clients on best practices related to relocation expense administration and payroll handling. Payroll & Tax Coordination - Oversee timely preparation and delivery of payroll reports, including year‑end taxable compensation files. - Collaborate with payroll teams, tax advisors, and client contacts to ensure accurate reporting of taxable and non‑taxable relocation benefits. - Monitor gross-up calculations, withholding practices, and W‑2 reporting impacts. Process Improvement & Compliance - Identify process gaps and recommend enhancements to workflow efficiency, automation, audit practices, and quality control. - Maintain strong internal controls around payment accuracy, documentation, and audit trails. - Support compliance initiatives and participate in system configuration discussions and testing as needed. Cross-Functional Collaboration - Partner with Accounting on receivables, funds-on-deposit monitoring, and payment timing. - Work closely with Operations, Client Relations, and Implementation teams to support seamless program delivery. - Support proposal development or new business opportunities through subject-matter guidance. Reporting & Analytics - Monitor expense trends, audit results, processing volumes, and service-level performance. - Prepare internal and external reports as needed to support operations and client management. Qualifications & Experience - 5+ years in relocation expense management, payroll, accounting, or related field. - 2+ years leadership or team supervision experience preferred. - Strong knowledge of relocation tax law, payroll processes, gross-up methodology, and W‑2 implications. - Demonstrated expertise in auditing, expense classification, and multi‑currency processing. - Proficiency in Microsoft Office Suite and internal expense/payroll systems. - Excellent communication skills, both written and verbal. - Strong client-service orientation with the ability to manage escalations with confidence. - High level of accuracy, organization, and professional integrity. Key Competencies - Leadership & Team Development – Providing guidance and direction, coaching employes to develop skills, offering support when challenges arise and ensuring team members have what they need to be successful. - Analytical Thinking & Problem Solving – Quickly identifies issues, analyzes relevant information, and develops sound, data‑driven solutions. Applies logical judgment, works well independently or with others to resolve problems early, and uses structured thinking to prevent recurrence. - Client Service Excellence - Understands client needs and delivers professional, high‑quality service experience. Responds promptly and courteously to inquiries, handles challenging situations with sensitivity, and builds trusted, long‑term relationships through accuracy, follow‑through, and consistent service quality. - Compliance & Quality Focus - Ensures accuracy and adherence to policies, regulations, and internal controls. Proactively identifies risks or inconsistencies, strengthens processes, and maintains high documentation and quality standards in a well‑governed operational environment. - Process Optimization - Identifies opportunities to improve workflows, increase efficiency, and reduce risk. Streamlines processes using data and cross‑functional input, enhances accuracy and automation, and supports scalable, well‑governed operations while driving continuous improvement. - Communication & Collaboration - Communicates clearly and professionally, listens actively, and ensures shared understanding. Works well across teams, shares information openly, and fosters a positive, solution‑oriented, collaborative environment. - Adaptability in Fast-Paced Environments – Stays focused and effective amid shifting priorities and high workloads. Adjusts quickly to change, maintains accuracy under pressure, and responds resourcefully to keep work moving in a dynamic environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Equal Employment Opportunity Policy NuCompass Mobility Services Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.