NRG

Role Description We are looking for a builder with a strong product mindset who thrives in ambiguity, excels in high cognitive-load environments, and transforms customer and business opportunities into products through exceptional product thinking, product craft, and cross-functional leadership. Success comes from making thoughtful product decisions, communicating with clarity, and creating product artifacts that align teams and bring ideas to market. The Manager, Product Management & Innovation partners closely with the Director, Product & Digital Innovation to translate business strategy into actionable product strategies, customer experiences, and product initiatives. The role is responsible for defining customer problems, evaluating opportunities, developing recommendations, business cases, roadmaps, and product artifacts for an assigned portfolio while ensuring alignment with business priorities, customer needs, and go-to-market objectives established by Product leadership. This is a hands-on product management role. Success comes from balancing strategic thinking with practical execution, personally creating high-quality product artifacts while leveraging Product Design, Agile teams, Analytics, Marketing, GTM, Customer Management, Operations, Care, Technology to bring products to market and continuously improve customer and business outcomes. Our product organization operates using an AI-native product development approach. AI is embedded throughout the product lifecycle, not as a replacement for judgement, but as a force multiplier for strong product thinking, communication and execution. The successful candidate is expected to use AI fluently across the full product lifecycle, including customer research, synthesis, analysis, product briefs, PRDs, business cases, executive communications, decks, journey maps, prototypes, launch materials, and decision support. They should be comfortable building and using AI agents and repeatable AI-enabled workflows to improve quality, speed, and consistency across product work. AI-native product builders must also bring scrutiny and discipline to the outputs they create. This includes applying critical judgment, validating assumptions, reviewing outputs for accuracy and completeness, and using evaluation methods/evals where appropriate to test, compare, and improve AI-assisted work. The goal is not simply to move faster; it is to raise the quality of product thinking, artifacts, and decisions. Success in this role comes from thinking clearly, communicating effectively, and creating the product artifacts that move ideas from concept to reality. Core Responsibilities - Develop product strategies, recommendations, roadmaps, and business cases aligned to business objectives and Product leadership direction. - Own product discovery by identifying customer problems, validating opportunities, and recommending solutions grounded in customer insight, data, and business value. - Balance investment across new product innovation, feature development, and optimization of existing products. - Develop and maintain high-quality product artifacts including, product briefs, readable and user-friendly Product Requirement Documents (PRDs), business cases, customer journey maps, executive presentations, feature definitions, and launch recommendations, that communicate product thinking, align stakeholders, support decision-making, and enable successful product delivery. - Partner closely with Product Design to shape customer journeys, user flows, prototypes, and experience concepts. - Build alignment across functional teams to ship products, features, enhancements and capabilities to market. - Define product success metrics, monitor performance, and continuously identify opportunities to improve customer and business outcomes. - Apply structured thinking and sound judgment to evaluate trade-offs, communicate recommendations, and influence decision-making. AI-Native Product Practice - Build and continuously improve AI agents, prompts, and AI-enabled workflows that improve product practices and team effectiveness. - Apply disciplined evaluation ("evals") and critical thinking to AI-assisted work by validating outputs, challenging assumptions, and continuously improving quality. - Identify opportunities to evolve the team's AI capabilities and product operating model through experimentation and continuous learning. Product Operating Model - Champion modern product management practices, product discovery, documentation standards, and AI-enabled workflows. - Help mature the Product operating model by sharing best practices and raising the quality of product thinking and execution across the team. - Complete the Product Faculty AI Product Management program within the first 6 months to align with the team's product operating model. What Great Looks Like - Builder mentality with a bias toward action. - Exceptional structured thinking and product judgment. - Clear, concise written and verbal communication. - Ability to influence without formal authority. - Comfortable operating in ambiguity while bringing clarity to others. - Passion for product craft and continuous learning. Minimum Requirements - Post-secondary degree or equivalent practical experience in Business, Engineering, Computer Science, Science, Economics, or a related discipline. - 5+ years of progressive Product Management or equivalent experience in a role requiring structured problem-solving, cross-functional leadership, and delivery of customer or business outcomes. - Demonstrated ability to operate effectively in high cognitive-load environments, balancing multiple priorities, ambiguity, and complex stakeholder relationships while exercising sound judgment. - Proven experience defining customer problems, evaluating opportunities, and developing recommendations grounded in customer insight, business objectives, and data. - Experience creating high-quality product deliverables, including product briefs, Product Requirement Documents (PRDs), business cases, customer journey maps, executive presentations, and product recommendations. - Experience influencing cross-functional teams and building alignment without formal authority. - Strong analytical, communication, and executive presentation skills, with the ability to simplify complex ideas and build alignment across technical and business stakeholders. - Demonstrated proficiency using modern AI tools and AI-enabled workflows to improve research, communication, documentation, analysis, and product decision-making. - Experience using modern product management and collaboration tools such as Figma, Azure DevOps (ADO), Jira, Asana, Miro, or equivalent platforms. - Demonstrated curiosity, learning agility, and a commitment to continuously improving product management practices.

Role Description Vivint’s Performance Optimization Manager (POM) plays a critical role in elevating both the agent and customer experience through performance enablement, coaching excellence, gamification, and the strategic adoption of AI-powered solutions. This role is responsible for designing, implementing, and continuously optimizing programs that drive employee engagement, performance improvement, sales effectiveness, and customer satisfaction across Customer Care operations. The POM serves as a catalyst for high performance by fostering a coaching-first culture where leaders and employees are empowered with the tools, skills, insights, and feedback necessary to achieve exceptional results. Through data-driven decision making, experimentation, and innovation, the POM identifies opportunities to improve individual and organizational performance while increasing employee engagement and customer outcomes. This role owns the Customer Care gamification strategy and roadmap, ensuring programs inspire healthy competition, reinforce desired behaviors, and support business objectives. Additionally, the POM champions the evaluation and integration of emerging AI technologies to enhance coaching effectiveness, streamline processes, generate actionable insights, and improve both agent and customer experiences. The successful candidate will be a strategic thinker, change agent, and trusted partner who collaborates across the business to build sustainable performance improvement programs and a best-in-class coaching environment. This position may potentially be performed remotely. Primary Responsibilities - Coaching & Performance Enablement - Design, implement, and govern a scalable coaching framework that drives measurable improvements in performance, customer experience, employee development, and sales effectiveness across both onshore and partner sites. - Establish coaching standards, best practices, and accountability measures that create a consistent coaching culture throughout Customer Care. - Partner with operational leaders to strengthen coaching effectiveness through observation, feedback, analytics, and continuous development. - Identify performance trends and root causes, translating insights into targeted coaching strategies and development initiatives. - Champion a culture of continuous learning, growth, and accountability that empowers employees to achieve their highest potential. - Gamification Strategy & Employee Engagement - Create and maintain a Customer Care engagement and gamification roadmap leveraging the Elevate platform and related technologies. - Continuously evaluate program effectiveness, rapidly test new ideas, measure outcomes, and iterate strategies to maximize employee engagement and business results. - Develop innovative recognition, motivation, and behavioral reinforcement programs that align employee actions with organizational goals. - Monitor participation and performance metrics to ensure gamification initiatives drive meaningful and measurable impact. - AI Enablement & Innovation - Identify, evaluate, and champion emerging AI technologies and capabilities that improve coaching, quality, performance management, employee engagement, and customer experiences. - Partner with stakeholders to incorporate AI-driven insights, automation, and performance support tools into existing workflows and processes. - Promote AI literacy and adoption across Customer Care by helping leaders and employees leverage AI responsibly and effectively. - Stay informed on industry trends and advancements in AI, analytics, workflow automation, and performance enablement technologies. - Cross-Functional Collaboration & Continuous Improvement - Collaborate with Training, Operations, QA, Analytics, Product, and Vendor partners to align performance initiatives with strategic business objectives. - Maintain a user-obsessed mindset by continuously seeking feedback and identifying opportunities to improve employee and customer experiences. - Utilize data, experimentation, and performance metrics to identify opportunities, validate hypotheses, and drive continuous improvement. - Build and maintain strong consultative relationships with internal stakeholders and external vendors to achieve desired outcomes. - Foster an engaging, positive, and results-oriented culture focused on innovation, accountability, and continuous improvement. - Perform additional duties and special projects as assigned. Qualifications - Exceptional written, verbal, presentation, and interpersonal communication skills. - Demonstrated ability to influence stakeholders and drive change across multiple teams and functions. - Strong coaching, mentoring, and performance development skills with a passion for helping others succeed. - Proven ability to analyze performance data, identify opportunities, and implement solutions that drive measurable results. - Highly self-motivated with exceptional organizational skills and attention to detail. - Strong critical thinking, problem-solving, and decision-making capabilities. - Ability to manage multiple priorities and execute effectively in a fast-paced environment. - Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. - Familiarity with customer service operations, performance management, and employee engagement strategies. - Working knowledge of Vivint policies and internal procedures preferred. - Knowledge of Centrical, Genesys, Salesforce, or related performance and customer experience platforms preferred. - Demonstrated commitment to maintaining a positive, collaborative, and growth-focused environment. - At least 18 years of age. - Ability to pass a background check and obtain licensing through the State of Utah as a Burglar Alarm Company Agent. - No compliance failures within the previous 90 days. - No compliance write-ups. - Consistently meeting all current performance and behavioral expectations. Preferred Skills, Experience & Education - Significant experience building and leading coaching programs that deliver measurable business outcomes. - Experience developing coaching cultures within contact center or customer service environments. - Demonstrated proficiency with modern AI tools, generative AI platforms, workflow automation, and AI-assisted performance solutions. - Experience leveraging AI to improve coaching effectiveness, performance insights, employee engagement, operational efficiency, or customer experience. - Strong understanding of gamification principles and employee motivation strategies. - Experience leading complex performance improvement initiatives and change management efforts. - Certification or formal training in coaching, leadership development, performance consulting, instructional design, or related disciplines preferred. Benefits - Free daily lunch and drinks on site - Paid holidays and flexible paid time away - Employee/Friends/Family Discounts - Onsite health clinic, gym, gaming tables - Medical/dental/vision/life coverage & 24/7 Medical Hotline - 401(k) + Employer Match - Employee Resource Groups Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Safety Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

Role Description The Client Services Analyst II is a key member of the Operations team, responsible for providing personalized service to DEB CA customers, with a dedicated focus on the Government of Canada account. This role serves as the primary point of contact for customer issues and inquiries, ensuring timely resolution and delivery in alignment with contractual commitments. The Analyst will build strong relationships across the organization and with customers to support an exceptional customer experience and help retain long-term customer relationships. Accountabilities: - Serve as the primary point of contact for all customer life cycle interactions. - Proactively manage end-to-end service delivery to ensure customer issues are resolved accurately and within expected timelines. - Resolve customer and broker-submitted billing and payment inquiries across multiple systems, partnering with functional teams as needed to support first-contact resolution. - Support operating expense reduction by promoting electronic billing and payment adoption among DEB CA customers. - Follow up with DEB CA customers who have submitted issues or inquiries to confirm service delivery meets expectations and share relevant insights with the direct manager. - Deliver an exceptional customer experience, as measured through Quality Assurance monitoring, Net Promoter Score, and Moment of Truth surveys, while taking proactive steps to address identified service gaps. - Contribute to customer experience improvement initiatives across the business, including providing ad-hoc training support. Qualifications - Must be bilingual French. - Bachelor’s or associate degree preferred, with 3–5 years of customer-facing experience in a team-oriented environment. - Demonstrated strong work ethic, with a high degree of accountability, professionalism, and ownership. - Excellent verbal and written communication skills, with the ability to manage multiple priorities, work under pressure, meet deadlines, collaborate effectively with cross-functional teams, solve problems, and make timely decisions. - Positive, can-do attitude with a customer-focused mindset. - Advanced working knowledge of Microsoft Excel and PowerPoint. - Knowledge of Canadian gas and power markets and competitors considered an asset. - Must maintain a suitable remote workspace and meet all remote work requirements. - Must be able to travel internationally to the United States, as required. Requirements - Physical Effort: Frequent opportunity to move about. - Physical Environment: Remote, Work from Home. - Sensory Attention: Frequent. - Mental Stress: Continuous. Company Description NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Role Description As a Senior Embedded Software Engineer, you will be working on the design, implementation, delivery, and maintenance of application-level software running on new embedded Linux based smart home devices. This software will be responsible for integrating smart home devices over various wireless protocols into the Vivint ecosystem and using them to build compelling user experiences. - Expected to solve problems, collaborate in a team setting, and complete complex software development tasks. - Communicate effectively and write high quality code. - Learn new skills and technologies. You will be working with a team of software, hardware, and quality engineers who are passionate about building great products and unique experiences for our customers. You will also work closely with product leadership to identify and design solutions for pain points within our business and our customer base. Qualifications - Proficiency with modern C++. - Experience with QT/QML framework for building User Interfaces. - Experience building user interfaces on web or mobile platforms is also beneficial. - Experience with other languages including Python or Rust. - Understanding of common web/IoT protocols including HTTP, MQTT, JSON, protobufs, etc. - Understanding of object oriented software design patterns. - Experience with compiling, unit testing and debugging in a Linux environment. - BS in Computer Engineering, Computer Science, or closely related field. - At least 5 years of professional software development experience. Requirements - Experience leveraging generative AI tools to design, build, debug, and review production quality software (i.e. Claude Code, GitHub Copilot, etc.) is highly desirable. - Experience with wireless protocols such as WiFi, BLE, Zigbee, or Z-Wave. Benefits - NRG Energy is committed to a drug and alcohol-free workplace. - Employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. - EOE AA M/F/Vet/Disability. - Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Role Description The Senior Director, Federal Affairs will lead and execute the company’s federal government affairs strategy, advancing policy priorities that support business objectives and long-term growth. This role serves as a key liaison between the company and federal policymakers, agencies, and industry stakeholders—translating legislative and regulatory developments into business insights and coordinated advocacy strategies. The Senior Director will partner closely with internal stakeholders across Policy, Regulatory Affairs, Legal, and Commercial teams to ensure alignment on advocacy priorities, messaging, and engagement efforts. The Director will develop and support strong relationships with industry associations, non-governmental organizations, coalition partners and academia to align and execute policy outcomes. Key Responsibilities - Federal Advocacy & Strategy - Develop and execute federal government affairs strategies aligned with enterprise policy priorities and commercial objectives. - Identify legislative risks and opportunities; advise leadership on potential business impacts. - Shape and advance company policy positions on key issues (e.g., energy markets, environmental policy, customer choice, grid modernization). - Relationship Management - Build and maintain strong relationships with Members of Congress, federal agencies, committees, and relevant staff. - Represent the company in meetings, briefings, hearings, and industry forums. - Serve as a trusted external representative advancing the company’s credibility and influence. - Policy Analysis & Insights - Monitor federal legislative and regulatory developments; provide timely analysis and strategic recommendations. - Translate complex policy developments into clear implications for internal stakeholders, and internal priorities and objectives into clear and politically viable policy asks. - Support scenario planning and policy forecasting to inform business strategy. - Advocacy Execution - Develop advocacy materials including briefing documents, talking points, position papers, and testimony. - Coordinate engagement strategies, including coalition participation and trade association alignment. - Partner cross-functionally to ensure consistency in messaging and leverage relationships across federal, state, and regulatory channels. - Cross-Functional Partnership - Collaborate with Regulatory Affairs, Legal, External Affairs, and Commercial leaders to align advocacy efforts. - Support enterprise-wide policy strategy by connecting federal developments to broader regulatory and market considerations. - Demonstrate strong business acumen, executive presence, and the ability to operate effectively within a large, matrixed corporate environment. - Translate policy priorities into enterprise value and engage credibly with senior leaders across the business. Qualifications - Bachelor’s degree in Public Policy, Political Science, Government, or related field preferred (advanced or JD preferred). - 10+ years of experience in government affairs, public policy, or related fields engaging with federal legislative bodies, agencies, or political stakeholders and legislative and regulatory processes. - Government affairs experience in a large, complex energy, infrastructure or regulated industry organization strongly preferred; candidates should understand how enterprise decision-making, governance, risk management, and cross-functional alignment work in practice. - Strong leadership capabilities and a proven ability to lead directly and through influence to deliver results, and the judgement and ability to advise senior leaders on high-stakes policy and business issues. - High-agency, strategic operator with the judgement and initiative to anticipate business needs, shape policy solutions that advance commercial objectives, and independently drive priorities from concept through execution. - Strong, broad relationships with federal policymakers in Congress, agencies and the Administration, as well as non-government organizations, industry organizations and key customers. - Proven ability to synthesize complex policy issues into actionable business insights. - Exceptional communication, stakeholder management, and influencing skills. Requirements - NRG Energy is committed to a drug and alcohol-free workplace. - To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. - EOE AA M/F/Protected Veteran Status/Disability. - Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Role Description Vivint is seeking a Senior Director of Embedded Engineering to lead the teams that build the software powering every Vivint device in the home — from security cameras and video doorbells to smart home hubs, network devices, and sensors. Reporting to the SVP of Engineering, this leader owns firmware, embedded Linux, OS and runtime platforms, and the full connectivity and protocol stack that ties our device portfolio together in the Vivint smart home ecosystem. Primary Responsibilities - Leadership & Team Development - Lead, mentor, and grow a high-performing organization of firmware and embedded Linux engineers across multiple device teams. - Build a team culture rooted in engineering excellence, reliability, and customer impact. - Define career paths, set performance expectations, and invest in the growth of every engineer. - Partner with recruiting to attract top embedded engineering talent. - Technical Strategy & Architecture - Own the multi-year technical roadmap for Vivint's embedded software platform — spanning firmware, embedded Linux, OS/runtime, imaging and video pipelines, and connectivity stacks. - Set architectural standards that support scalability, security, and maintainability across a diverse and growing device portfolio. - Drive modern embedded development practices: CI/CD for software, automated testing, and reliable OTA update infrastructure at fleet scale. - Product & Hardware Collaboration - Partner with Hardware Engineering on new product introductions: co-design system architectures, evaluate SoCs and image sensors, and drive hardware-software integration from concept through mass production. - Serve as the embedded software owner in shared-responsibility engagements with JDM and silicon vendors, including chipset evaluation for compute, video, and networking. - Work with Backend Engineering to define clean device-to-cloud interfaces, remote device management, and real-time data flows. - Quality, Reliability & Security - Set and enforce standards for firmware quality, stability, and security — including secure boot, code signing, and secure OTA update processes. - Drive down field defect rates through rigorous pre-production testing, staged rollout practices, and post-launch fleet health monitoring. Qualifications - 10+ years of embedded software engineering experience, with 5+ years in engineering leadership roles. - Deep expertise in camera and video systems, including image signal processing and video encoding pipelines. - Strong understanding of AI and computer vision requirements — edge inference constraints, model optimization tradeoffs, and hardware platform considerations — sufficient to drive platform decisions. - Hands-on experience with firmware development (bare-metal and/or RTOS) and embedded Linux. - Experience managing or closely collaborating on hardware bring-up, BSP development, and JDM/contract manufacturer relationships. - Proven ability to define and execute multi-year embedded platform roadmaps in a consumer or commercial device company. - B.S. in Computer Engineering, Electrical Engineering, Computer Science, or related field. - Some travel required. Preferred Qualifications - Experience in the smart home or connected-device industry. - Familiarity with imaging and video pipeline technologies (GStreamer, H.264/H.265, WebRTC, RTSP, HLS) and connectivity stacks (Z-Wave, Zigbee, Wi-Fi, BLE, Matter, MQTT). - Familiarity with camera SoC platforms. - Hands-on experience integrating or deploying AI/ML models on embedded devices. - Experience with Yocto or similar embedded Linux build systems. - Experience with OpenWrt or similar for network device platforms. Benefits - Paid holidays and flexible paid time away - Employee/Friends/Family Discounts - Medical/dental/vision/life coverage - 401(k) + Employer Match - Employee Resource Groups - Annual Bonus - Employee Stock Purchase Plan - Quarterly Innovation Weeks Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment. Safety Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

Role Description NRG is building a unified value proposition that spans energy, smart home, and digital services — connecting what customers experience across Reliant, Vivint, and the NRG brand. The Sr. Director Marketing of IVP owns the framework that makes this coherent: the messaging architecture, the cross-brand proof points, and the go-to-market alignment that turns a portfolio into a platform. This is not a supporting role. You'll be the connective tissue between brand, product, and commercial — operating at the intersection of strategy and execution, with full accountability to the SVP. What you'll own - IVP framework & messaging architecture: Define, maintain, and evolve the integrated value proposition across NRG, Reliant, and Vivint — ensuring brand-level messaging ladders to a cohesive portfolio narrative. - Cross-functional marketing program leadership: Drive alignment across marketing, product, digital, and commercial teams. Manage stakeholders at the VP and SVP level without direct authority over their functions. - GTM strategy & activation: Translate IVP into channel-ready playbooks — from paid media and CTV to owned channels and salesforce enablement — with clear KPIs tied to CAC, LTV, and ROAS. - Insight & performance loop: Build a feedback system that connects customer research, competitive signals, and performance data into ongoing IVP refinement. No set-it-and-forget-it frameworks. Qualifications - Portfolio experience: Has worked across multiple brands or business units — understands how to create coherence without homogenization. - Strategic + executional: Can write a positioning brief and drive it through to in-market execution. Doesn't hand off at the deck stage. - Commercial fluency: Comfortable with ROAS, CAC:LTV, and TOU economics. Speaks credibly in business reviews, not just brand reviews. - Matrixed influence: Knows how to move work through organizations without direct authority. Low ego, high effectiveness. - Energy or home services: Background in energy, utilities, smart home, or adjacent industries is a strong plus — not required, but you'll ramp faster. - AI-literate: Actively uses AI tools in your workflow — for research, synthesis, or content velocity. We build with it here. Requirements - Q1: IVP marketing framework documented, socialized, and signed off by brand, product, and commercial leadership across all three brands. - Q2: GTM playbooks live in at least two channels, with baseline KPI measurement in place. - Q3: First iteration of IVP refreshed based on performance data and customer research — demonstrating the insight loop is operational. - Q4: Demonstrable lift in brand consideration or customer acquisition efficiency tied to IVP-aligned messaging. Benefits - The base salary range for this position is: $207,680 - $342,720. - Actual salaries will vary based on several factors including but not limited to location, experience, and performance. - Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. - The position may be eligible to participate in the benefits program which includes, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

Role Description Design at this level isn't decoration — it's a commercial function. The Director of Design & Experience owns how NRG's integrated value proposition shows up visually and experientially, across retention marketing and product design. You'll lead a retention marketer and two product designers, and you're responsible for making sure design keeps pace with a fast-moving GTM operation while holding a high bar on quality and brand consistency. What you'll own - Design system & brand expression: Own the visual language of the IVP — ensuring NRG, Reliant, and Vivint assets feel coherent within the integrated proposition without erasing brand identity. - Team leadership: Lead a retention marketer and two product designers. Set creative direction, review work, and develop talent. - UX & product design oversight: Ensure digital product experiences (web, app, onboarding) reinforce the IVP — not just functionally but experientially. - Retention design: Partner with the retention marketer to design lifecycle communications that reduce churn and drive cross-sell in the integrated portfolio. Qualifications - Design leadership: Has led a design team in a commercial environment — agency background alone won't cut it. Needs in-house, high-velocity experience. - Brand + UX range: Comfortable directing both marketing creative and product UX. Doesn't silo the two. - Systems thinker: Builds design systems, not one-offs. Scales quality through process, not heroics. - Commercially aware: Connects design decisions to business outcomes. Can defend creative choices in business terms. Requirements - The base salary range for this position is: $167,600 - $276,600* - Actual salaries will vary based on several factors including but not limited to location, experience, and performance. - The range listed is just one component of the total compensation package for employees. - Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. - The position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. Benefits - Medical - Vision - Dental - 401K - Flexible spending accounts

Role Description The IVP proposition only works if the product story is airtight. The Director of Product Marketing owns how NRG's integrated offer — energy, smart home, security — gets framed for customers and channels. You'll manage two PMMs focused on IVP, and you'll be the bridge between product teams and the go-to-market machine. If messaging is inconsistent, unclear, or behind the product roadmap, that's on you. What you'll own - Integrated product narrative: Own the messaging hierarchy across NRG's bundled product set — ensuring energy, smart home, and security are positioned as a coherent offer, not three separate pitches. - PMM team leadership: Manage and develop two IVP PMMs. Set the brief, hold the bar, unblock execution. - Launch readiness: Own GTM launch processes for new products and features — positioning, enablement, channel briefs, and measurement frameworks. - Competitive & market intelligence: Maintain a living view of competitive positioning across energy and smart home — feeding insights upstream to product and downstream to channel. Qualifications - PMM depth: 7+ years in product marketing, ideally in a multi-product or platform environment. Has launched products, not just documented them. - Cross-functional authority: Earns trust with product and engineering without a reporting line. Makes decisions, not just recommendations. - Messaging clarity: Can distill complex bundled value into customer-facing language that actually converts. No jargon, no hedging. - Data-driven: Uses win/loss analysis, NPS, and customer research to sharpen positioning — not gut feel alone. Requirements - The base salary range for this position is: $167,600 - $276,600* - *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. - The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. - In addition, the position may be eligible to participate in the benefits program which includes, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. Benefits - Medical - Vision - Dental - 401K - Flexible spending accounts

Role Description This pillar owns the demand side — partner channels and digital demand gen. You'll lead a Channel PMM and two Demand Gen managers, and you're accountable for the numbers: CAC, ROAS, pipeline contribution. The IVP framework only matters if it drives acquisition. Your job is to make sure it does, across every channel we operate in. What you'll own: - Channel strategy — Own the channel mix across partner and digital — setting investment priorities, performance targets, and GTM playbooks per channel. - Team leadership — Manage and develop a Channel PMM and two Demand Gen managers. Translate IVP messaging into channel-native execution. - Performance ownership — Own CAC and ROAS targets across the pillar. Report progress in business reviews with confidence and clarity. - Partner enablement — Ensure partner channels have the tools, messaging, and incentives to sell the integrated value prop effectively. Qualifications - Growth marketing background — Deep in performance and/or partner channels. Knows what levers actually move CAC at scale. - Commercial fluency — Speaks in ROAS, LTV, payback period. Owns the number, doesn't borrow it. - Team builder — Has hired and developed channel and demand gen talent. Raises the floor, not just the ceiling. - Multi-brand experience — Managed channel strategy across multiple products or brands simultaneously. Knows how to prioritize. Requirements - The base salary range for this position is: $171,600- $283,200* - Actual salaries will vary based on several factors including but not limited to location, experience, and performance. - The range listed is just one component of the total compensation package for employees. - Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. - The position may be eligible to participate in the benefits program which includes, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. Benefits - Medical - Vision - Dental - 401K - Flexible spending accounts