NEXCOM

Role Description Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position offers benefits and is eligible for remote work. Within NEXCOM, this position is known as "MANAGER, WEB EXPERIENCE". - Design & Innovation: Generate innovative solutions for web design, ensuring a visually captivating and user-centric website that scales and is reliable. - Web Development & Management: Oversee the creation and enhancement of web functionalities that address cross-channel customer needs. Implement automated solutions to foster organizational growth. Provide informed feedback, documentation, and reporting on business requirements regarding design/architecture of new web functionalities and systems. - Data Management: Collaborate with IT to oversee data movements, ensuring alignment with content goals and overall strategy. - Testing & Optimization: Rigorously test web functionalities for errors and improvements, employing A/B testing initiatives to fine-tune performance. Document results, progress, and opportunities and report them to larger team and stakeholders. - Team Leadership: Guide and manage the web production and data analyst teams, fostering their growth, training, and performance against defined benchmarks. - Content Personalization: Supervise the delivery of personalized content based on customer segmentation, timing, and behavior, enhancing overall user engagement and conversion. - Cross-Functional Collaboration: Work closely with multiple departments including marketing, design, merchandising, and IT to ensure web initiatives align with wider business objectives. - Customer Insight: Utilize data from tools like Foresee and Certona to craft informed customer experience strategies, always focusing on maximizing engagement and usability. - Financial Oversight: Bear accountability for the financial performance of the web store, including sales and gross margin objectives. - Industry Awareness: Remain attuned to industry trends, emerging technologies, and best practices to ensure our web experience remains at the forefront. Qualifications - Proficient in HTML, CSS, and JavaScript. - Familiarity with web design/layout standards, including 508 compliance, mobile usability, and general UX best practices. - Command over Microsoft Office suite. - Experience with Ecommerce platforms, with a preference for knowledge of Oracle Products (ATG Web Commerce). - Commitment to ongoing professional development and training in line with industry benchmarks. - Ability to perform additional duties as the evolving needs of the organization dictate. Requirements - A total of 7 years of experience required. - Three years of general experience gained in administrative merchandising technical or other responsible work enabling the applicant to gain knowledge of web experience best practices, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment. - One year of education above the high school level may be substituted for nine months of experience up to a maximum of a four-year Bachelor's degree for three years of general experience. - Minimum four years progressive experience providing background in website experience, content management, and metrics analysis. - Knowledge and understanding of information architecture and web usability. - Collaboration with various functional teams, exempt or non-exempt supervisory experience, or similar work demonstrating knowledge and ability within the web experience operational area. - Base experience must include high proficiency with HTML, CSS, JavaScript, and Microsoft Office. - Knowledge of website design layout best practices and industry standards including 508 compliance, mobile usability, and user experience. - Demonstrated experience with Ecommerce platforms and systems. - Knowledge of Oracle Products ATG Web Commerce preferred.

Role Description Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position offers benefits and is eligible for remote work. Responsible for managing the end-to-end creative process, acting as a liaison between marketing teams and project stakeholders, fielding and assigning requests, managing deadlines, and ensuring the delivery of final products and projects. This person must be flexible and able to manage multiple projects with various departments and teams in a fast-paced, fluctuating environment. Duties and Responsibilities: - Manages a creative production team of direct reports. - Manage the creation of the annual Production Calendar and get approval from key stakeholders. - Coordinate and manage projects as a representative of the marketing / creative team. - Partners with business users to drive and recommend process improvements. - Plays key role in overseeing the end-to-end process, including participation in and report out responsibilities for creative team and marketing leadership meetings. - Partner with all team members, technical and functional, to meet company objectives. - Maintain communication with team members and team leaders. - Builds versions for design and copy teams as part of the production process. - Builds version updates to assist in the pre-press production process and communication with the print vendors. - Checks marketing materials against the version update in the weekly flyer proofing process. - Provides media partners (print, digital, video, etc.) with timely instructions and ensures adherence to deadlines and accuracy. - Leads regular Marketing Coordination Meetings to connect the dots between departments and maintains running spreadsheet of changes/ updates. - Administrative Contracting Officers Representative (ACOR) on several marketing vendor contracts – manages a positive working relationship with vendors and the Contracts team. - Responsible for managing and working with key third-party vendors to ensure information and resources needed for jobs, timelines, meeting project deliverables are all on track. - Manages build out, implementation, and training of internal Workfront Digital Asset Management tool. - Utilizes Workfront Digital Asset Management tool to: - Upload photography, branding, and digital assets given by Design and Branding teams. - Organize and optimize asset library by metatags, keywords, alt text, etc. - Work with web team to optimize / design user interface utilizing HTML. - Delegate / assign tasks to creative and content teams depending on availability and priorities. - Create projects / deliverables / workflows and approvals. - Upload proofs and documents. - Create efficiency in project workflow with a focus on ease of use for internal users. - Create detailed schedules and set deadlines for various stages of a project. - Identify and digitize operational efficiencies. - Create and communicate custom reports as needed. - Works closely with internal departments to streamline processes and trains other departments on changes to standard operating procedures as needed. - Meets with internal clients to learn more about new project details and give progress updates on existing projects, communicating any issues. - Monitor projects and workloads, working with manager and teams to adjust assignments and deadlines accordingly. - Maintain organization and creation of job files, templates, versions, and overall marketing resources. - Provides support to merchandising systems end-users including troubleshooting, system application testing and training. - Acts as liaison between merchandising and information technology (IT). - May be assigned responsibility of supervision and development of a subordinate staff consisting of Creative and/or other specialists as appropriate. - Performs other related duties as assigned. - The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required. Qualifications - A total of 5 years of experience consisting of the following: - GENERAL EXPERIENCE: - Three years of responsible experience creating and executing marketing materials which enabled the applicant to gain a general understanding of the systems methods and administrative machinery for accomplishing work. - The ability to analyze problems, apply sound judgment in assessing practical implications of alternative solutions, and resolving the problems presented. - The ability to communicate effectively with others both orally and in writing. - OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: - 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree for 3 years of general experience. - AND SPECIALIZED EXPERIENCE: - Minimum of two years of progressively responsible experience in Marketing with an emphasis in project coordination for omni-channel marketing teams.

Role Description Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position offers benefits and is eligible for remote work. The Project Coordinator is a role responsible for supporting the planning, organization, and execution of projects across various business functions, including merchandising, marketing, operations, and customer experience. - Works closely with project managers, business teams, and cross-functional partners to assist in delivering high-impact initiatives that improve efficiency and drive business success. - Provides foundational experience in project execution, stakeholder coordination, and process improvement. - Ensures projects remain on track by coordinating schedules, tracking progress, and facilitating communication between stakeholders. - Provides support in organizing and executing project plans to ensure alignment with business objectives and operational timelines. - Tracks project schedules, deliverables, and deadlines, offering regular updates to project managers and key stakeholders. - Acts as a liaison between departments to ensure clear, timely communication of project updates, changes, and requirements. - Maintains accurate documentation, including status reports and meeting notes, to promote transparency and accountability. - Identifies and suggests opportunities to improve project execution and workflow efficiency through enhanced coordination and collaboration. - Assists in monitoring project budgets, tracking expenses and resource allocation to maintain financial accountability. - Coordinates and facilitates project meetings by scheduling, preparing agendas, documenting action items, and following up on outstanding tasks. - Supports risk management by identifying potential challenges early and escalating concerns to the appropriate project team members. - Collaborates with cross-functional teams such as merchandising, marketing, operations, and customer experience to support successful project implementation. - Learns and applies project management tools such as Microsoft Project, Asana, Jira, or similar platforms to manage workflows and monitor progress. - Pursues professional development opportunities to build foundational project management knowledge, best practices, and industry insight. - Performs other related duties as assigned. Qualifications - Three years of experience in a business administrative operations or project-related role that provided a general knowledge of business operations project coordination or merchandising practices. - Demonstrated interpersonal skills through person-to-person work relationships. - Ability to exercise sound judgment in managing priorities and tasks. Requirements - Education above the high school level may be substituted for general experience at the rate of 1 year of education for 9 months of experience up to a maximum of a 4-year bachelor's degree in Business, Marketing, Operations, or a related field for 3 years of general experience. - One year of specialized experience in an administrative project coordination or operations support role with strong organizational abilities. - Effective verbal and written communication skills in support of cross-functional teams. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). - Familiarity with project management tools such as Asana, Trello, Smartsheet, or Jira. - Ability to manage multiple priorities, meet deadlines, and work effectively both independently and collaboratively in a fast-paced environment. - Strong attention to detail, problem-solving skills, and analytical thinking.

Role Description Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position offers benefits and is eligible for remote work. Please note: internally within NEXCOM, this role will be classified as a CONTENT PRODUCTION MANAGER. Position has responsibility for collecting, organizing, formatting, and editing all content for different NEXCOM system-wide marketing channels, including but not limited to: - Catalogs - Circulars - Tabloids - Flyers - Web - Social media - Email In addition, the position has responsibility for the development, implementation, communication, and enforcement of all technical content standards. Duties and Responsibilities - Supports Ecommerce Merchandising Director for overall company and web business strategies and vision. - Creates strategic initiatives to enhance overall content. - Able to use key business and user insights to create a long-term vision for generated content, including: - Conducting content audits - Qualitative and quantitative research - GAP analyses - SWOT analyses - Establishes and enforces content standards across marketing channels. - Implements process improvements that are competitive and relevant in the marketplace. - Manages web items without content lists to ensure team productivity and efficient task completion. - Manages project schedules for deliverables and deadlines according to weekly marketing cadence. - Assists with web content tasks during high-output timeframes and special projects. - Collects, organizes, formats, and edits copy content, including web product photos. - Loads copy, video, and size chart content into Oracle program BCC. - Loads daily images formatted to standards into FTP. - Loads video to organization YouTube channel. - Available on call for web changes, corrections, or issues with web store items or content. - Uses site metrics, customer feedback, and related data to identify focus areas and opportunities that improve customer experience. - Stays informed of competitors’ strengths and weaknesses to identify opportunities for NEX. - Maintains expertise on industry trends through advanced training and development to drive innovation. Team Responsibilities - Supervises all Content Management Specialists. - Manages and delegates workload among content team members. - Acts as liaison between content and buying teams as needed. - Trains new associates using established best practices for processes, procedures, and systems. - Reports pending items without content to management when needed. - Responsible for development and continuous training of content team, encouraging growth and future opportunities within the organization. - Acts as a subject matter expert (SME) on technical projects and provides testing support as needed. - Collaborates with Web Merchandising, Marketing, and Graphic departments to execute content strategies. Technical Skills - High proficiency with Microsoft Office, specifically Excel. - Experience with Ecommerce platforms and systems preferred, such as Oracle products. - Understands HTML requirements for web content and web panels. - Expected to remain knowledgeable through ongoing technical training according to industry standards. - Performs other related duties as assigned. Qualifications - 5 years experience in administrative professional technical or other responsible work which enabled the applicant to perform writing techniques and practices. - Demonstrates skill in dealing with other associates, analyzing problems, and recognizing solutions using sound judgment. - OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a four-year bachelor’s degree for three years of general experience. - AND SPECIALIZED EXPERIENCE: 2 years of experience writing, editing copy, and manipulating, correcting images using a creative software suite which provided background in: - Type fonts and fitting copy to page layouts. - Color correcting and editing images. - Meeting all printer standards on digital files. - Meeting multiple interim and final deadlines for simultaneous projects. - Clearly articulating procedures and priorities to other associates. - AND SUPERVISOR EXPERIENCE: 2 years of experience managing, training, and developing a team.

Role Description Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position is benefit-eligible. Remote work available. Within NEXCOM, this position is known as MERCHANDISING ANALYST (E-COMMERCE). Job Summary: Responsible for Web Store merchandising for assigned departments. Duties and Responsibilities - Assists the Senior Merchandise Analyst in reviewing and monitoring sales, profits, and inventories to ensure maximum performance for assigned departments. - Prepares system reports as needed for review and analysis. - Ability to effectively use RDW, Quintessence, Microsoft Excel, and Discover for analysis. - Works with Buyers Groups to ensure product imagery, content, and categorization are timely and accurate. - Works with Web Producer to onboard new product. - Ensures that all SKUs with inventory are available online. - Tracks and liaises with merchants on in-stocks. - Tracks orders to the fulfillment center to ensure timely delivery. - Manages store-to-store transfers as needed. - Monitors price changes and ensures all promotional price changes are submitted correctly and on time. - Analyzes Web Store performance on promotions. - Analyzes item category opportunities. - Provides merchandise-related support to the fulfillment center and call center. - Supports integration of third-party drop ship suppliers. - Effectively communicates with other departments and codes within the organization. - Keeps abreast of online industry trends. - Performs other related duties as assigned. Works under the general supervision of designated supervisor. Operates within the established Navy Exchange policies, procedures, and regulations. Exercises judgment and develops approach in routine and unusual matters. Qualifications - 3 years general experience in administrative merchandising technical or other responsible work enabling the applicant to gain knowledge of merchandising and procurement practices. - Skill in dealing with others in person-to-person work relationships. - Ability to exercise mature judgment. Requirements - 1 year of education above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor's degree for 3 years of general experience. - Minimum of one year of responsible experience in the following: - PC-based computer, internet, and online navigation. - Project management, data management, and/or product planning. - Establishment of relationships with internal and external partners.

Role Description Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position offers benefits and is eligible for remote work. Within NEXCOM, that position is known as "DIGITAL MARKETING SPECIALIST". Job Summary: - Works directly in supporting the Marketing Communications Coordinator – E-Commerce, focusing on maximizing opportunities related to online cross-channel marketing communications. Duties and Responsibilities: - Support the Marketing Communications Coordinator, E-Commerce by using Facebook, You Tube, Twitter and other digital marketing channels (including, but not limited to, e-mail, SMS, etc.). - Use social media to monitor, respond, and engage within corporate branding standards. - Use digital marketing channels (including, but not limited to, e-mail, SMS, etc.) to communicate sales and promotions to customers. - Interacts with customer directly to promote brand and settle disputes gracefully. - Brand advocate and supporter of the NEX community, responsible for externally engaging in conversation with our customers. - Skilled at understanding, selecting and utilizing the right digital marketing tools. - Monitors and engages social media channels. Enforces strict standards in regards to timelines, respect and helpfulness to our customer. - Communicates company success stories as it relates to digital media. - Serves as company subject matter expert for operation and management of a comprehensive external (contractor) email service including list maintenance, list importing, performing customer authentication, establishing and maintaining customer mailing preferences, setting up triggered emails, metrics, and a variety of related e-mail tasks. - Monitors the NEX e-mail list for hygiene/quality control, ensuring that adds, changes, and deletes are being processed accurately; implements corrective action as needed. - Develops and manages the schedule for sending email for the command in support of NEX store and online promotions and the NEX digital flyer, including setting up and QAing versions. - Organizes and plans content and offers for digital communication with customers. - Develops and communicates procedures/policies for digital communications sent to customers on behalf of stores; coordinates the creation, approval, and sending of digital communications. - Tracks, analyzes and reports on performance metrics for digital marketing campaigns. - Performs other related duties as assigned. Qualifications - Requires 5 years of experience as indicated below: - GENERAL EXPERIENCE: - Three years of experience gained in administrative marketing support and or retail sales or other related responsible work that enabled applicant to gain knowledge of marketing and customer service. - OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: - One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a four year bachelor’s degree for three years of general experience. - AND SPECIALIZED EXPERIENCE: - Two years of progressive experience that provided background in customer relations and customer services in a retail and or services environment.

Role Description Plans coordinates and supervises the Micro Market setup and identification of new locations for CONUS and OCOUNS. Responsible for the oversight to ensure corporate policies and procedures are adhered to and maximum utilization of services provided by the Micro Market both Exchange operated or contracted. - Work with District teams to identify new micro market opportunities, access feasibility of the location, ensure all proper paperwork is completed and processed within the designated timeline. - Travel to locations to access sites and collect information on each potential micro market. - Maintain records of micro markets in all six project stages from ideation to merchandising. - Manage internet install process from identification of internet vendors, understanding of the type of internet needed, and how the internet will be installed to ensure all regulations are being followed. - Ensure requisitions for internet are processed and collaborate with Code K on contractual guidelines. - Collaborate with Code B to ensure timelines are accurate. - Work in collaboration with all Micro Market HQ team members to ensure the corporate vision of the program is executed at field level. - Inspect micro markets to ensure they are maintained in accordance with sanitation regulations and properly filled and serviced. - Provide recommendations for improvements on service levels, cleanliness, and merchandising to field micro market managers and associates. - Work in conjunction with the HQ Micro Market team to coordinate and execute micro market setups. - Responsible for the opening of new micro markets including merchandising of all product, setup of equipment and fixtures, setup of visual signage, inventory, and setup of the payment kiosk. - Ensure all micro market managers and associates are adhering to corporate standards and policies, and are trained on all aspects of the micro market. - All training and execution of micro market setups will require being able to demonstrate in real time, processes and procedures. - Able to troubleshoot equipment repairs to assist field micro market managers and associates with resolutions. - Maintain current knowledge of the vending industry including operational procedures, industry trends, equipment, products, and legislation. - Able to present the micro market concept in front of senior leaders such as DVP’s, GM’s, and Base CO’s. - Understand MOU/MOA regulations including the Randolph Sheppard Act, and NEXCOM’s regulations and requirements. - Collaborate and effectively communicate with Code’s B, K, N, and OC to ensure quick resolution of questions. - Responsible for the preparation of appropriate micro market reports monthly, to ensure financial data is available for senior leadership. - Responsible for communicating, training, and execution of new and existing initiatives. - Responsible for the financial review of micro markets, identify areas of risk, and provide solutions to improve overall micro market profitability. - Assist with reviewing product assortment, and providing recommendations based on financial and customer demographic information. - Responsible for creating a schedule and implementation of regular resets for existing micro markets. - Will be required to travel to micro markets within CONUS and OCONUS. - Performs other related duties as assigned. - Works under the direction and supervision of Headquarters. Ensures adherence and implementation of policies, procedures, and objectives as outlined by headquarters. - Operates independently, within established policies, procedures, and regulations. Refers unusual or complex problems to manager with recommendations for solutions. - Work is reviewed in terms of objectives met and efficiency in meeting operating goals. Qualifications - Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.). - Must be able to lift a minimum of 40 pounds repetitively. - Must be able to stand, stoop, and reach on a consistent basis repetitively. - Must be able to travel a minimum of 75%. - Remote work position. Requirements - Requires a total of 7 years of any combination indicated below: - GENERAL EXPERIENCE: Three years' experience gained in administrative, merchandising, technical, operational or other responsible work, which enabled the applicant to gain knowledge of merchandising, procurement, and operational practices in the store/field, vending or procurement facility. - OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a four-year bachelor's degree for three years of general experience. - SPECIALIZED EXPERIENCE: Four years of responsible experience which provided a background in services; merchandising; procurement; operations; vending; maintenance of equipment; inventory levels; customer service; maintaining effective sanitation, security, and safety measures, and exempt or nonexempt supervisory experience. Company Description