Merchandise Analyst
Location
United States
Posted
15 hours ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Merchandise Analyst
NEXCOM
Role Description Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position offers benefits and is eligible for remote work. Within NEXCOM, that position is known as "DIGITAL MARKETING SPECIALIST". Job Summary: - Works directly in supporting the Marketing Communications Coordinator – E-Commerce, focusing on maximizing opportunities related to online cross-channel marketing communications. Duties and Responsibilities: - Support the Marketing Communications Coordinator, E-Commerce by using Facebook, You Tube, Twitter and other digital marketing channels (including, but not limited to, e-mail, SMS, etc.). - Use social media to monitor, respond, and engage within corporate branding standards. - Use digital marketing channels (including, but not limited to, e-mail, SMS, etc.) to communicate sales and promotions to customers. - Interacts with customer directly to promote brand and settle disputes gracefully. - Brand advocate and supporter of the NEX community, responsible for externally engaging in conversation with our customers. - Skilled at understanding, selecting and utilizing the right digital marketing tools. - Monitors and engages social media channels. Enforces strict standards in regards to timelines, respect and helpfulness to our customer. - Communicates company success stories as it relates to digital media. - Serves as company subject matter expert for operation and management of a comprehensive external (contractor) email service including list maintenance, list importing, performing customer authentication, establishing and maintaining customer mailing preferences, setting up triggered emails, metrics, and a variety of related e-mail tasks. - Monitors the NEX e-mail list for hygiene/quality control, ensuring that adds, changes, and deletes are being processed accurately; implements corrective action as needed. - Develops and manages the schedule for sending email for the command in support of NEX store and online promotions and the NEX digital flyer, including setting up and QAing versions. - Organizes and plans content and offers for digital communication with customers. - Develops and communicates procedures/policies for digital communications sent to customers on behalf of stores; coordinates the creation, approval, and sending of digital communications. - Tracks, analyzes and reports on performance metrics for digital marketing campaigns. - Performs other related duties as assigned. Qualifications - Requires 5 years of experience as indicated below: - GENERAL EXPERIENCE: - Three years of experience gained in administrative marketing support and or retail sales or other related responsible work that enabled applicant to gain knowledge of marketing and customer service. - OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: - One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a four year bachelor’s degree for three years of general experience. - AND SPECIALIZED EXPERIENCE: - Two years of progressive experience that provided background in customer relations and customer services in a retail and or services environment.
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Babson CollegeFor more than 90 years, Babson College has offered higher education opportunities based on principles of entrepreneurship and innovation. A private, independent
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