New Charter Technologies

• Work from Element’s centralized Service Center or remotely to support client environments • Support desktops, virtual environments, and co-located systems in collaboration with service teams • Rapidly adapt to new technologies and maintain updated knowledge of computer systems • Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage) • Provide daily customer interaction with a professional and positive attitude • Attend team meetings and improve technical skills continuously • Manage ticket resolution, follow-ups, and proactive reviews of client systems

Role Description The Communications Coordinator supports New Charter Technologies' corporate communications function, helping to develop, coordinate, and distribute internal and external communications across a variety of channels. This role is ideal for an early-career communications professional eager to grow in a dynamic, technology-focused environment. - Draft, edit, and publish internal communications including company announcements, newsletters, and intranet updates. - Support external communications including press releases, blog posts, and social media content in coordination with marketing. - Maintain and update the NCT communications calendar and asset library. - Coordinate logistics and content for internal events, town halls, and all-hands communications. - Assist in managing NCT's social media presence, including drafting posts and scheduling content. - Monitor media coverage and industry news; compile relevant summaries for leadership. - Support executive communications including talking points, presentation narratives, and correspondence. - Collaborate with HR and marketing on employer brand content and recruitment communications. - Ensure brand voice and messaging consistency across all communications touchpoints. Qualifications - 1–3 years of experience in corporate communications, public relations, marketing communications, or a related field. - Excellent writing and editing skills with strong attention to detail and grammar. - Experience with social media management and content scheduling tools (Hootsuite, Buffer, or similar). - Familiarity with internal communications platforms (Slack, Microsoft Teams, SharePoint) preferred. - Basic proficiency in design tools (Canva, Adobe Suite) a plus. - Strong organizational skills with the ability to manage multiple projects simultaneously. Requirements - Clear, confident communicator with a strong writing voice. - Organized and deadline-driven with strong attention to detail. - Collaborative team player who can work across departments. - Proactive and resourceful — takes initiative without being asked. - Curious and eager to grow in a communications career. Benefits - Estimated Compensation Range: $55,000 – $65,000 base. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Develop and execute a go-to-market strategy for New Charter's AI solutions and services. • Identify, qualify, and close new business opportunities with enterprise and mid-market clients seeking AI adoption and integration support. • Serve as a subject matter expert and trusted advisor to clients navigating AI strategy, tooling, and implementation. • Collaborate with technical teams to scope and price AI enablement engagements. • Build relationships with AI technology vendors and ecosystem partners to enhance NCT's solution offerings. • Partner with marketing to develop AI-focused content, case studies, and demand generation campaigns. • Educate internal sales teams on AI enablement offerings and positioning. • Represent New Charter at industry events, webinars, and partner forums related to AI and digital transformation. • Maintain pipeline data and forecasting accuracy within the CRM.

• Plan, build, and manage integrated marketing campaigns from brief to execution across email, digital, social, and event channels. • Develop campaign calendars and project plans, ensuring timely delivery of all campaign assets. • Write and edit campaign copy including emails, landing pages, ads, and social posts. • Manage digital advertising campaigns (Google Ads, LinkedIn) including targeting, budget pacing, and optimization. • Coordinate with the MDF Manager on partner-co-funded campaigns to ensure compliance with partner requirements. • Analyze campaign performance using marketing analytics tools and optimize based on results. • Work with brand and corporate communications team to support campaign production. • Support the marketing team with event logistics for virtual and in-person events. • Deliver regular campaign performance reports to marketing leadership and key stakeholders.

Role Description The Business Development Manager (BDM), Microsoft is responsible for driving revenue growth through New Charter Technologies' Microsoft partnership ecosystem. This role manages and expands relationships with Microsoft and Microsoft-aligned partners, identifies co-selling opportunities, and positions New Charter's Microsoft-based solutions to enterprise and mid-market clients. - Develop and execute a business development strategy focused on Microsoft solutions and the Microsoft partner channel. - Build and maintain strong relationships with Microsoft field sales, partner development managers (PDMs), and channel partners. - Identify, qualify, and close co-sell opportunities in collaboration with Microsoft and New Charter account teams. - Position New Charter's Microsoft-aligned offerings including Microsoft 365, Azure, and security solutions to prospective and existing clients. - Track partner incentives, MDF (Market Development Funds), and rebate programs to maximize NCT's Microsoft partnership benefits. - Collaborate with marketing to develop partner-facing content, campaigns, and events. - Represent New Charter at Microsoft partner events, summits, and industry conferences. - Maintain accurate pipeline data and partner activity records in the CRM. - Report on partner revenue, pipeline health, and co-sell metrics to leadership. - Travel up to 25% to 50%. Qualifications - 4+ years of experience in technology sales, channel sales, or partner management, with direct Microsoft ecosystem experience required. - Deep understanding of the Microsoft partner network (CSP, MSSP, ISV) and co-sell motions. - Demonstrated success managing and growing channel or partner revenue. - Experience with Microsoft 365, Azure, or Microsoft Security solutions preferred. - Strong CRM proficiency and data-driven pipeline management. - Excellent communication, negotiation, and executive-level presentation skills. Requirements - Strategic thinker with a strong business development mindset. - Relationship-driven with the ability to build trust across partner and client organizations. - Results-oriented with a track record of meeting and exceeding quota. - Self-managed and accountable in a fully remote environment. - Collaborative across internal teams including marketing, technical sales, and delivery. Benefits - Estimated Compensation Range: $120,000 base + commission. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Role Description The Business Development Representative (BDR) – West, Central & East is responsible for generating new business pipeline across the central United States. This outbound-focused role is a cornerstone of New Charter Technologies' go-to-market engine, targeting SMB and mid-market accounts. - Prospect and qualify new business opportunities via outbound calls, emails, and LinkedIn outreach within the central US territory. - Research target accounts to identify key stakeholders and develop personalized outreach strategies. - Schedule discovery calls and product demonstrations for Senior Account Executives. - Maintain accurate activity records and pipeline data within the CRM. - Meet or exceed weekly and monthly KPIs including calls, emails, and meetings booked. - Collaborate with marketing on campaign follow-up and lead qualification. - Participate in ongoing sales training and professional development programs. - Provide feedback from prospects to marketing and product teams to inform messaging and positioning. - Up to 25% travel. Qualifications - 1–3 years of B2B sales development, inside sales, or outbound prospecting experience. - Familiarity with IT services, managed services (MSP), or technology solutions preferred. - Proficiency with CRM tools (Salesforce, HubSpot) and sales engagement platforms. - Strong written and verbal communication skills. - Ability to work independently in a fully remote environment. - Experience selling into SMB or mid-market accounts a plus. Requirements - Highly motivated, competitive, and resilient with a hunter mentality. - Coachable and eager to learn with a growth mindset. - Organized and detail-oriented with strong follow-through. - Team-oriented with a collaborative spirit. - Comfortable with ambiguity in a fast-growing, evolving organization. Benefits - Estimated Compensation Range: $45,000 – $65,000 base + commission. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Role Description The MDF (Market Development Funds) Manager is responsible for managing and maximizing New Charter Technologies' co-marketing investment programs with key technology partners, most notably Microsoft. This role ensures New Charter captures, tracks, and activates partner MDF funding to support pipeline generation, brand awareness, and partner-aligned marketing campaigns. - Manage the full MDF lifecycle across New Charter's technology partner ecosystem, including planning, execution, claim submission, and reconciliation. - Build and maintain strong relationships with partner PDMs (Partner Development Managers) and marketing contacts. - Develop MDF-funded campaign briefs in collaboration with the marketing team and partner guidelines. - Track MDF budgets, approvals, and spending against partner program requirements. - Ensure all MDF-funded activities meet partner co-op and proof-of-execution (POE) requirements. - Identify and apply for new MDF and co-op opportunities across the partner portfolio. - Collaborate with Campaign Managers to integrate MDF campaigns into broader demand generation plans. - Report on MDF utilization, campaign results, and ROI to marketing leadership and partner stakeholders. - Stay current on partner program changes, incentive structures, and marketing guidelines. Qualifications - 3–5 years of partner marketing, channel marketing, or MDF management experience. - Direct experience with Microsoft partner programs (CSP, MSSP) and MDF processes strongly preferred. - Familiarity with co-op advertising, proof-of-execution requirements, and partner portals. - Strong project management and organizational skills with high attention to detail. - Proficiency with marketing tools and CRM platforms. - Strong written communication skills for partner-facing proposals and reports. Requirements - Detail-oriented and process-driven with strong financial accountability. - Relationship-builder — skilled at working within partner organizations. - Self-managed and able to navigate partner program complexity independently. - Collaborative across marketing, sales, and finance teams. - Proactive in identifying funding opportunities and resolving claim issues. Benefits - Estimated Compensation Range: $55,000 – $70,000 base. Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Role Description The Director of Marketing leads New Charter Technologies' marketing function, overseeing national strategy and execution, demand generation, campaign content and execution, and MDF. This senior leader is responsible for building and executing an integrated marketing strategy that drives pipeline, supports the sales organization, and elevates New Charter's presence in the managed services and technology solutions market. Primary Responsibilities - Develop and lead New Charter's overarching marketing strategy in alignment with revenue and growth objectives. - Own and manage the marketing budget, allocating resources across demand generation, brand, and content. - Lead and grow the marketing team, including Campaign Managers, MDF Manager, and marketing community functions. - Build and optimize demand generation programs across digital, email, events, and partner channels. - Oversee market positioning for New Charter and its operating companies. - Collaborate with Sales leadership to align marketing programs with pipeline targets and sales plays. - Manage co-marketing and MDF programs with key technology partners. - Develop content strategy including thought leadership, case studies, sales enablement materials, and web content. - Oversee marketing analytics and reporting; track and communicate ROI on marketing investments. - Partner with HR on employer brand and talent acquisition marketing efforts. Qualifications - 8+ years of progressive B2B marketing experience, with at least 3 years in a marketing leadership role. - Proven experience in demand generation, digital marketing, and integrated campaign management. - Experience in IT services, managed services (MSP), or technology solutions strongly preferred. - Familiarity with Microsoft partner marketing programs and MDF/co-op funding preferred. - Proficiency with marketing automation (HubSpot, Marketo) and CRM (HubSpot, Salesforce). - Strong analytical skills with the ability to measure and optimize marketing ROI. - Exceptional written, verbal, and executive communication skills. Preferred Attributes - Strategic leader who can operate at both the strategic and tactical level. - Collaborative and cross-functional with a strong ability to partner with Sales. - Data-driven with a continuous improvement mindset. - Entrepreneurial — comfortable building structure and programs in a growing organization. - Strong people leader with experience developing and mentoring marketing talent. Estimated Compensation Range $110,000 – $155,000 base (+ performance bonus, TBD) Company Description At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. - We’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. - We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. - Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients. - We are committed to developing fulfilling career paths for all contributors at New Charter Technologies. - We value your time and take each submission seriously.

Role Description The Revenue Operations (RevOps) Analyst/Manager, Sales and Marketing is responsible for building and optimizing the systems, data, and processes that power New Charter's go-to-market engine. This role sits at the intersection of Sales and Marketing and is accountable for CRM health, reporting, pipeline analytics, and toolstack management to drive operational efficiency and revenue performance. - Responsible for the end-to-end design of the marketing and sales process flow that works best for New Charter’s hybrid sales model. - Own and administer appropriate sales and marketing tools, ensuring data integrity, workflow automation, and user adoption. - Build and maintain dashboards and reports that provide Sales and Marketing leadership with real-time pipeline visibility. - Partner with marketing to track campaign performance, lead flow, and marketing-attributed pipeline. - Partner with sales leadership to support territory planning, quota setting, and forecasting accuracy. - Identify and implement process improvements across the lead-to-close funnel. - Manage and optimize the go-to-market tech stack including CRM, marketing automation, sales engagement, and BI tools. - Develop and enforce data governance standards across Sales and Marketing systems. - Support onboarding of new sales and marketing hires on tools and processes. - Deliver monthly and quarterly RevOps performance reporting to leadership. Qualifications - 3–6 years of Revenue Operations, Sales Operations, or Marketing Operations experience. - Deep CRM expertise (HubSpot strongly preferred, Salesforce a plus). - Experience with marketing automation platforms (HubSpot, Marketo) and sales engagement tools. - Strong analytical skills — proficient in data analysis, reporting, and BI tools (Tableau, Power BI, or similar). - Strong understanding of AI tools to support sales and marketing strategies. - Understanding of the full go-to-market funnel from lead generation through closed/won. - Familiarity with IT services or MSP environments preferred. - Strong communication skills for cross-functional stakeholder management. Requirements - Systems thinker who thrives on building structure and scalability. - Detail-oriented with strong data quality standards. - Cross-functional collaborator — bridges Sales and Marketing effectively. - Proactive problem-solver who identifies gaps before they become issues. - Comfortable working independently in a remote-first, evolving organization. Benefits - Growth and learning initiatives. - Employee benefits. - Company innovation.

Title: Systems Engineer Location: NetSource one MI - Troy Full-time Job Description: We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.    Roles and Responsibilities The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support. This relates to technologies including printers, workstations, servers, and other vendor specific hardware.    - IT support for customers using Microsoft operating systems and applications.   - Patch management for workstations.    - Virus & Malware detection and removal.   - Basic server administration.   - Remote & onsite workstation troubleshooting.   - Communicating with clients and co-workers and updating tickets immediately stating progress and next steps.   - Keeping documentation and configuration up to date.    - All other duties requested including helping co-workers and assisting with urgent service requests when necessary.   Knowledge, Skills, and/or Abilities Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  - Must be able to work well in a team. - Excellent verbal & written communication skills. - Sound judgement to know when to escalate issues to management. - Excellent customer service skills. - Ability to adapt quickly to changes and multi-task. - Competitive, high achiever who persists despite obstacles, opposition, or setbacks. - Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8   - Advanced knowledge of business applications and basic server administration.   Location - NetSource One, Inc. – Troy, MI - Ability to work remotely after training has been completed. Full-Time/Part Time - Full-Time Hours 40 hours per workweek with additional time as may be required as business demands dictate. Engineers are required to be in the on-call rotation. On-call schedules are a one-week duration, and the rotation varies based on skill level and skillsets. An on-call bonus is paid to engineers for all weeks they are on-call. - Optional 4 – 10-hour days after training has been completed.  Travel - Travel required Who We are: At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.