NetOps Africa

Role Description NetOps Africa is recruiting for a senior Microsoft 365 Cloud Engineer to support a US based client that provides advanced Level 3 technical support and cloud engineering services to MSPs and their customers. This is a senior, customer-facing technical role. The right person will be comfortable stepping into different MSP and client environments, asking good questions, troubleshooting complex issues, and owning problems through to resolution. This role is not suited for someone who only wants internal support work or who needs a fully documented environment before they can move forward. The ideal candidate is technically strong, resourceful, calm under pressure, and able to communicate clearly with technical teams, business stakeholders, and end customers. Qualifications - Senior level experience supporting Microsoft 365 environments in production. - Strong hands on experience with Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. - Proven experience with tenant to tenant Microsoft 365 migrations. - Experience with server to cloud migrations, especially file server to SharePoint or OneDrive. - Strong experience with Microsoft Entra ID, MFA, SSO, hybrid identity, and Conditional Access. - Strong experience with Microsoft Intune, compliance policies, configuration profiles, app deployment, and Autopilot. - Experience with Microsoft Defender and Microsoft 365 security best practices. - Experience with Microsoft Purview, retention, compliance, and DLP is strongly preferred. - Strong PowerShell scripting experience for Microsoft 365 administration and automation. - Experience working in or with MSP environments. - Ability to support multiple client environments with different standards, tools, and levels of documentation. - Strong written and spoken English. - Comfortable communicating directly with clients, MSP partners, technical teams, and business stakeholders. Requirements - Act as a senior escalation point for complex Microsoft 365, cloud, and SaaS related issues. - Troubleshoot and resolve advanced issues across Microsoft 365 environments. - Perform root cause analysis on recurring or complex technical problems. - Work directly with MSP partners and end customers to understand issues, explain solutions, and implement fixes. - Review existing Microsoft 365 tenant configurations and recommend improvements. - Support, administer, and optimize Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. - Troubleshoot Exchange Online mail flow, message security, migrations, permissions, and advanced configuration issues. - Support SharePoint Online and OneDrive architecture, permissions, governance, performance, and migration work. - Support Microsoft Teams policies, governance, meeting issues, and voice related troubleshooting where applicable. - Advise on Microsoft 365 licensing, feature adoption, configuration, and best practices. - Administer and troubleshoot Microsoft Entra ID, including identity lifecycle, SSO, MFA, and hybrid identity. - Design, review, test, and troubleshoot Conditional Access policies. - Support Microsoft Intune, including compliance policies, configuration profiles, app deployment, device enrollment, and Autopilot. - Support Microsoft Defender for Endpoint, Defender for Office 365, and Defender for Identity. - Support Microsoft Purview, including retention, compliance, data governance, and DLP where applicable. - Implement and maintain Microsoft 365 security baselines and best practices. - Plan and lead tenant to tenant migrations involving Exchange Online, OneDrive, SharePoint, and Teams. - Lead server to cloud migration projects, such as moving on premises file server data to SharePoint or OneDrive. - Support Microsoft 365 optimization projects across multiple client environments. - Help standardize and improve cloud environments for MSP partners and their customers. - Troubleshoot third party tools and platforms that integrate with Microsoft 365. - Investigate authentication, permissions, data flow, and integration issues between Microsoft 365 and other business applications. - Work with software vendors, MSP partners, and internal teams to resolve integration issues. - Learn unfamiliar applications quickly and understand how they interact with Microsoft 365. - Build and maintain PowerShell scripts for Microsoft 365, Entra ID, Intune, and related administrative tasks. - Use vendor documentation, AI search tools, and technical research effectively when working through unfamiliar issues. - Document troubleshooting steps, project work, configuration changes, and long term recommendations. - Share technical knowledge with internal teams and MSP partners where appropriate. Benefits - Remote work opportunity. - Flexible working hours aligned with US business hours. Application Requirements - Updated CV or resume. - Short audio sample, 1 to 2 minutes, introducing themselves and summarizing their Microsoft 365 and cloud experience. - Details of relevant Microsoft 365 migrations, Intune, Entra ID, Conditional Access, Defender, Purview, and PowerShell experience.

Role Description NetOps Africa is recruiting for a senior AI and Automation Specialist to support a US based client that provides advanced Level 3 technical, AI, and automation services to MSPs and their customers. This is a senior, customer-facing technical role focused on building practical AI and automation solutions that solve real business problems. - Meet with stakeholders, understand workflows, identify automation opportunities, build working solutions, and help clients adopt AI tools in a secure and useful way. - This role is not suited for someone who has only experimented with AI tools or built personal projects. - The ideal candidate has real hands-on experience building automations, integrating systems, using AI tools effectively, and supporting solutions in production environments. The Senior AI and Automation Specialist will lead AI adoption and automation initiatives across MSP and end-client environments. - Help MSP partners and their customers implement AI tools, improve manual workflows, build automations, create lightweight business applications, and design practical solutions that save time, reduce errors, and improve operational efficiency. - This role requires a strong mix of technical ability, business process thinking, client communication, and independent problem solving. Qualifications - Senior level experience building and supporting business automations in production environments. - Hands-on experience with automation platforms such as Zapier, Make, n8n, Rewst, or Microsoft Power Automate. - Practical experience using AI tools such as Claude, ChatGPT, OpenAI tools or APIs, Claude Code, Codex, or similar platforms. - Experience building working solutions, not just prototypes or demos. - Ability to understand business workflows and identify useful automation opportunities. - Experience integrating business applications, SaaS platforms, Microsoft 365, CRMs, PSAs, ticketing systems, or similar tools. - Familiarity with Microsoft Power Platform, including Power Automate, Power Apps, or Power BI. - Strong troubleshooting ability for broken workflows, failed automations, permissions issues, API issues, and integration problems. - Experience working in or with MSP environments is strongly preferred. - Strong written and spoken English. - Comfortable communicating directly with business owners, technical teams, MSP partners, and end customers. - Ability to work independently, manage competing priorities, and own projects through completion. Requirements - Lead AI implementation projects for MSP partners and their customers. - Help clients identify practical use cases for AI across their business. - Meet with stakeholders to understand business goals, pain points, risks, and workflow challenges. - Design and roll out AI tools such as Claude, ChatGPT, and related AI platforms. - Help define user enablement, governance, adoption plans, and success measures. - Train users, support internal champions, and help ensure AI adoption is practical and sustainable. - Advise MSP partners and clients on safe and useful AI adoption. - Build, support, and optimize business automations across multiple client environments. - Use tools such as Zapier, Rewst, Make, n8n, and Microsoft Power Automate to connect systems and streamline workflows. - Troubleshoot broken, unreliable, or poorly designed automations. - Perform root cause analysis and implement long-term fixes instead of temporary workarounds. - Identify manual, repetitive, or error-prone processes that can be automated. - Create clear documentation for automations, workflows, integrations, handoff, and support. - Use modern AI tools such as Claude, Claude Code, ChatGPT, Codex, and OpenAI tools or APIs to build working solutions. - Build lightweight internal tools, workflow helpers, and small business applications that solve specific operational problems. - Use AI-assisted coding tools to move from concept to working solution quickly. - Create practical solutions that are maintainable, secure, and supportable. - Stay current on AI tools, models, capabilities, and practical business use cases. - Build or support solutions using Microsoft Power Platform. - Create or support Power Apps where appropriate. - Build or support Power BI dashboards and reporting solutions where appropriate. - Use Power Automate to connect Microsoft 365, business applications, and workflow systems. - Help clients improve visibility, reporting, and business process efficiency. - Lead AI and automation projects from discovery through delivery. - Scope requirements, design solutions, build workflows, test functionality, deploy solutions, and document the work. - Translate business problems into technical solutions. - Advise MSP partners on AI strategy, automation opportunities, tool selection, licensing, governance, and long-term supportability. - Coordinate with software vendors, MSP teams, and client stakeholders to ensure integrations are configured correctly. - Support multiple client environments with different systems, documentation levels, and business needs. Benefits - Remote work flexibility. - Opportunity to work with cutting-edge AI technologies. - Engagement with diverse MSP partners and clients. - Professional development and training opportunities. Application Requirements - Updated CV or resume. - Short audio sample, 1 to 2 minutes, introducing themselves and summarizing their AI, automation, and client-facing experience. - A link, demo, short video, screenshot, or written explanation of something they have built, such as an automation, AI workflow, internal tool, integration, dashboard, or business process improvement.

Role Description We are looking for a detail-oriented Accounting Specialist to support bookkeeping, reconciliations, month-end close, reporting, invoicing, collections, payroll processing, and related accounting workflows. This is a remote role for someone who is organized, dependable, comfortable working independently, and able to manage multiple priorities with accuracy and professionalism. The ideal candidate has strong bookkeeping experience, solid QuickBooks knowledge, excellent written and verbal English communication skills, and the ability to follow established processes. Experience with IT companies, MSPs, ConnectWise, or client-facing bookkeeping environments is a plus. Key Responsibilities - Perform bank and credit card reconciliations - Maintain accurate bookkeeping records in QuickBooks Online and/or QuickBooks Desktop - Prepare and post journal entries - Assist with month-end close activities - Review Profit & Loss statements and Balance Sheets for accuracy - Identify discrepancies, missing information, or unusual transactions - Prepare financial reports and supporting schedules - Support accounts receivable follow-up and collections efforts - Assist with monthly invoicing processes - Support payroll processing as needed - Assist with sales and use tax filing as needed - Organize and maintain digital financial records and supporting documentation - Communicate professionally regarding outstanding items, missing documentation, and financial information - Assist with ConnectWise-related bookkeeping workflows, data review, and account management - Follow cybersecurity and data security procedures - Manage multiple deadlines and priorities in a remote environment Qualifications - Minimum 2 years of bookkeeping, accounting, or related finance experience - Strong experience with QuickBooks Online and/or QuickBooks Desktop - Experience performing bank and credit card reconciliations - Experience supporting month-end close processes - Ability to review financial statements and identify discrepancies - Experience preparing financial reports or supporting schedules - Strong attention to detail and accuracy - Excellent written and verbal English communication skills - Ability to manage multiple tasks and deadlines at the same time - Comfortable working independently in a remote environment - Strong organizational and follow-through skills - Basic cybersecurity awareness, including phishing, email security, password safety, and handling sensitive financial data Requirements - Experience working with IT companies, MSPs, or professional services businesses - Experience with ConnectWise Manage or similar PSA/business management software - Experience with accounts receivable follow-up and collections - Experience with payroll processing - Experience with sales and use tax filings - Experience working in a client-facing bookkeeping or outsourced accounting environment - Familiarity with recurring revenue, project billing, agreements, service tickets, or MSP invoicing workflows Remote Work Requirements - Reliable fiber internet connection with a minimum speed of 100 Mbps - Battery backup or UPS for internet connectivity - Battery backup or UPS for workstation equipment where applicable - Dedicated work device used only for work purposes - Computer with at least an Intel i5 processor or equivalent - Minimum 8 GB RAM, with 16 GB RAM preferred - Device must be less than 5 years old - Noise-cancelling headset suitable for client calls and virtual meetings - Quiet, professional workspace suitable for remote work - Ability to maintain confidentiality and securely handle client financial information - Willingness to follow all cybersecurity, data security, and acceptable-use policies Skills and Attributes - Highly organized and process-driven - Strong problem-solving ability - Comfortable asking questions and escalating issues when needed - Able to work independently while staying aligned with expectations - Clear and professional communicator - Detail-oriented with strong follow-through - Able to handle confidential financial information responsibly - Comfortable learning new systems and workflows - Reliable, accountable, and deadline-focused Work Schedule This is a full-time remote position. Candidates must be able to work hours as directed by the client, including overlap with U.S. business hours as needed. What We’re Looking For We are looking for someone who takes ownership of their work, communicates clearly, and understands the importance of accurate financial data. The right candidate does not need to know everything on day one, but they should have strong bookkeeping fundamentals, a willingness to learn, and the ability to follow detailed processes consistently. Application Requirements Please submit your resume and include details about your experience with: - QuickBooks Online and/or QuickBooks Desktop - Bank and credit card reconciliations - Month-end close support - Financial reporting - Payroll processing, if applicable - Sales and use tax filing, if applicable - ConnectWise or MSP-related accounting workflows, if applicable

Role Description We are seeking an experienced Tier 3 Support Engineer to join our MSP team. This role is responsible for handling high-level escalations, complex infrastructure issues, advanced troubleshooting, and technical leadership within client environments. The ideal candidate has deep technical knowledge across systems, networking, cloud platforms, and security, along with strong communication and documentation skills. Key Responsibilities - Troubleshoot and resolve complex escalated technical issues across multiple client environments - Serve as the highest level of escalation for Tier 1 and Tier 2 technicians - Support and maintain Windows Server environments, virtualization platforms, networking infrastructure, and Microsoft 365 environments - Manage and troubleshoot firewalls, VPNs, switching, routing, wireless infrastructure, and cloud services - Perform advanced administration for Active Directory, Group Policy, Azure AD/Entra ID, and Microsoft 365 - Assist with infrastructure projects, migrations, and system upgrades - Develop and maintain technical documentation, SOPs, and environment standards - Work closely with clients on technical planning, issue resolution, and best practices - Participate in root cause analysis and long-term problem resolution - Mentor junior technicians and assist in improving team processes and technical standards Qualifications - 5+ years of IT experience, preferably within an MSP environment - Advanced troubleshooting skills across infrastructure, networking, and cloud platforms - Strong experience with Microsoft 365, Azure/Entra ID, and Windows Server environments - Experience with virtualization platforms such as VMware and Hyper-V - Strong networking knowledge including VLANs, VPNs, firewalls, DNS, DHCP, and routing/switching - Experience with PSA and RMM tools in an MSP environment - Ability to work independently and manage critical escalations - Strong written and verbal communication skills Primary Required Skills - Infrastructure Troubleshooting - Microsoft 365 / Azure Administration Secondary Skills - Windows Server - Active Directory - VMware / Hyper-V - Networking - Firewalls & VPNs - PowerShell - PSA & RMM Tools - Documentation Nice to Have - Experience with cybersecurity frameworks and remediation - Experience supporting compliance-driven environments (HIPAA, SOC 2, PCI, etc.) - Experience with backup and disaster recovery solutions - Familiarity with cloud platforms and migrations - Microsoft, VMware, Cisco, or security-related certifications Key Traits - Strong ownership mentality - Calm under pressure during outages and escalations - Client-focused with strong communication skills - Process and documentation oriented - Mentorship mindset and leadership capabilities Working Conditions - Fast-paced MSP environment supporting multiple client infrastructures - Fully remote position - May require participation in after-hours support, maintenance windows, or on-call rotations depending on client needs Requirements - Minimum 100 Mbps fiber internet connection - Battery backup/power solution for your internet connection to prevent downtime during outages - Bring Your Own Device (BYOD) with battery backup - Noise-cancelling headset for clear communication on calls and meetings - Minimum Device Specifications: - Intel i5 processor or higher - 8–16+ GB RAM - Less than 5 years old - Device must be dedicated solely to work purposes (no personal use permitted) to ensure cybersecurity compliance

Role Description We are seeking a Tier 1 Helpdesk Technician to join our team and support a variety of client environments. This role is responsible for handling incoming support requests, resolving basic technical issues, and ensuring a positive client experience. The ideal candidate is customer-focused, detail-oriented, and eager to grow in a fast-paced MSP environment. Key Responsibilities - Provide first-line technical support via phone, email, and ticketing system - Troubleshoot and resolve basic IT issues related to desktops, laptops, printers, and mobile devices - Support users with Microsoft 365, email, and basic network connectivity issues - Log, track, and update tickets in the PSA system with clear documentation - Escalate complex issues to Tier 2 or Tier 3 technicians as needed - Follow standard operating procedures and documentation for issue resolution - Assist with user onboarding and offboarding (account setup, permissions, hardware prep) - Maintain a high level of customer service and communication with clients Qualifications - 1–2 years of IT support experience (preferably in an MSP environment) - Basic knowledge of Windows operating systems - Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) - Understanding of basic networking concepts (DNS, DHCP, VPN) - Experience with ticketing systems (ConnectWise, Autotask, HaloPSA, or similar) - Strong troubleshooting and problem-solving skills - Excellent communication skills, both written and verbal Requirements - Remote Work Requirements - All our positions are fully remote (work from home). To ensure smooth operations, performance, and compliance with our standards, all team members must meet the following requirements: - Internet & Power Backup - Minimum 100 Mbps fiber internet connection - Battery backup/power solution for your internet connection to prevent downtime during outages - Device & Hardware - Bring Your Own Device (BYOD) with battery backup - Noise-cancelling headset for clear communication on calls and meetings - Minimum Device Specifications - Intel i5 processor or higher - 8–16+ GB RAM - Less than 5 years old - Device must be dedicated solely to work purposes (no personal use permitted) to ensure cybersecurity compliance Key Traits - Customer-first mindset - Strong attention to detail and documentation - Ability to prioritize and manage multiple tasks - Coachable and eager to learn Working Conditions - Fast-paced, ticket-driven environment - Supporting multiple clients across different industries - Shift-based work may be required depending on client needs

Role Description We are seeking a skilled Tier 2 Support Technician to join our MSP team. This role is responsible for handling escalated technical issues, supporting client infrastructure, and assisting Tier 1 technicians with troubleshooting and resolution. The ideal candidate has strong technical experience, excellent communication skills, and the ability to work independently in a fast-paced managed services environment. - Troubleshoot and resolve escalated support issues across multiple client environments - Support Windows workstations, servers, Microsoft 365, and network infrastructure - Perform advanced troubleshooting related to connectivity, performance, permissions, and hardware/software issues - Manage and support Active Directory, user accounts, group policies, and permissions - Assist with onboarding/offboarding tasks and system deployments - Document troubleshooting steps, resolutions, and client environments within the PSA/documentation systems - Collaborate with Tier 1 and Tier 3 teams on escalations and project work - Monitor alerts and proactively address issues when possible - Maintain strong communication with clients throughout the support process Qualifications - 3+ years of IT support experience, preferably within an MSP environment - Strong troubleshooting and problem-solving abilities - Experience supporting Microsoft 365 environments - Experience with Active Directory and Windows Server administration - Understanding of networking concepts including DNS, DHCP, VPNs, and firewalls - Experience with PSA and RMM platforms - Ability to manage priorities and work independently Requirements - Remote Work Requirements - All our positions are fully remote (work from home). To ensure smooth operations, performance, and compliance with our standards, all team members must meet the following requirements: - Minimum 100 Mbps fiber internet connection - Battery backup/power solution for your internet connection to prevent downtime during outages - Bring Your Own Device (BYOD) with battery backup - Noise-cancelling headset for clear communication on calls and meetings - Minimum Device Specifications: - Intel i5 processor or higher - 8–16+ GB RAM - Less than 5 years old - Device must be dedicated solely to work purposes (no personal use permitted) to ensure cybersecurity compliance Company Description

This is a remote position. Tier I NOC Technician (Remote – Dedicated Placement) About the Role This Tier I NOC Technician will play a key role in maintaining the stability, performance, and security of client environments. The focus of this role is proactive monitoring, routine maintenance, and structured issue resolution within established processes. This is a hands-on, process-driven position suited for someone who is detail-oriented, reliable, and comfortable working in a fast-paced MSP environment. What You’ll Be Doing Monitoring & Alert Response - Monitor client environments using RMM and monitoring tools - Respond to alerts related to performance, availability, and system health - Investigate and resolve standard alerts using documented runbooks - Escalate complex or recurring issues to higher-level engineers Maintenance & System Health - Perform routine maintenance across servers and endpoints - Review logs and system performance metrics - Execute standard maintenance tasks such as reboots and service restarts - Follow structured checklists to ensure consistency across environments Patch Management - Deploy and verify operating system and software updates - Monitor patch compliance across environments - Investigate and remediate failed patch deployments - Support scheduled maintenance windows Security Monitoring - Respond to endpoint protection and security alerts - Perform initial triage and follow escalation procedures - Assist in maintaining full security coverage across devices Monitoring & Agent Coverage - Ensure all endpoints and servers have active monitoring agents - Identify gaps in coverage and remediate accordingly - Validate backup, monitoring, and security tools are functioning Ticketing & Documentation - Document all actions clearly within the ticketing system - Maintain accurate and detailed notes for all work performed - Follow established workflows and ITIL-aligned processes - Contribute to internal documentation and knowledge base updates What You Bring Required Skills - Basic understanding of Windows Server environments - Solid grasp of networking fundamentals (DNS, DHCP, connectivity) - Familiarity with monitoring tools or RMM platforms - Understanding of patching and system maintenance processes - Strong attention to detail and ability to follow procedures - Clear written and verbal communication skills Nice to Have - Experience working in an MSP environment - Exposure to tools like ConnectWise, Datto RMM, NinjaRMM, or similar - Basic PowerShell or scripting knowledge - Familiarity with endpoint security tools What Success Looks Like - Fast and accurate response to alerts - High patch compliance across environments - Full monitoring and agent coverage - Consistent execution of maintenance tasks - Clear, high-quality ticket documentation - Proper escalation and adherence to process Requirements Work Environment & Requirements All our positions are fully remote (work from home). To ensure smooth operations, performance, and compliance with our standards, all team members must meet the following requirements: Internet & Power Backup • Minimum 100 Mbps fiber internet connection • Battery backup/power solution for your internet connection to prevent downtime during outages Device & Hardware • Bring Your Own Device (BYOD) with battery backup • Noise-cancelling headset for clear communication on calls and meetings Minimum Device Specifications • Intel i5 processor or higher • 8–16+ GB RAM • Less than 5 years old • Device must be dedicated solely to work purposes (no personal use permitted) to ensure cybersecurity compliance