Inspiring Creativity
Professional Services Consultant
Location
Brazil
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Professional Services Consultant
NedGraphics Software
• Assist with pre-sales activities including presentations to both small/medium and enterprise customers • Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc. • Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management • Develop strong understanding of client’s business needs and goals • Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs • Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget • Assists in preparing presentations, RFI's, and RFP's, etc. • Communicate the progress of customer implementations to internal and external stakeholders • Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards • Actively seeks and tracks customer feedback on implementations and services • Represent the voice of the customer in product, service, and workflow design • Achieve and maintain a comprehensive understanding of the full line of software and services provided • Help customers meet their goals by effectively utilizing our solutions and services to their full potential
Job Requirements
- Minimum 3 to 5-year work experience in Automotive Trim design and development (or similar), with ample knowledge of pattern making and related processes
- Experience with 2D/3D pattern software (Gerber, Lectra, etc.)
- Experience with Adobe Illustrator/Photoshop for fashion and textile design
- Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) a bonus
- Excellent communicator and team player
- Ability to prioritize tasks and meet deadlines
- Good organizational skills detail oriented
- Fast learner encompassing a wide range of software
- Help Desk / Technical Support with great problem-solving skills
- Work remotely with possible travel required
- Portuguese and Spanish speaking required with English speaking an additional bonus.
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