Title: Client Loyalty Specialist Location: United States Category Client Loyalty Position Type Regular Full-Time Job Description: Overview Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients' most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 5/18/2026.  This is a full-time remote role (40hrs/week) 9 AM - 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Responsibilities - Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels - Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program - Follow established quality guidelines to ensure clients are cared for with integrity - Show the values and benefits of the program to clients - Document client discussions clearly and concisely using Salesforce customer relationship management software - Meet performance criteria set forth by the management team (subject to change based on company baselines) - Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates Qualifications - 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management - High school diploma required - Experience in sales and account management, consistently meeting or exceeding performance expectations - Excellent verbal and written communication skills - Outstanding interpersonal skills Soft Skills Qualifications Include the Ability to: - Clearly explain details about the company's debt settlement program to current clients - Recall details of calls with clients and to record those details accurately in Salesforce - De-escalate stressful situations - Support and calm vulnerable or upset clients - Remain calm and professional during difficult discussions National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. #LI-REMOTE

Summary Base Pay: $34,000 On-Target Earnings: $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in Florida - Excluding Miami or Boca Raton Job Duties and Responsibilities What You'll Do: - Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. - Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. - Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. What's in it for You: - Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. - Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. - Incredible Incentives : High-value rewards program including exciting trips & prizes. - Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. - Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. Skills, Experience and Requirements - Minimum 1 year of experience in a quota-carrying sales role required. - Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. - Full-time; hours may include evenings, weekends or holidays. - High school diploma/GED required; Associate's or Bachelor's degree a plus. - Pre-employment screen. - Smartphone/device with active network connection. - Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. - Employee responsible for all setup costs (except where required by law). Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $34,000.00/Year

The Advanced Specialist, Customer Success (Onboarding) serves as an Onboarding Manager responsible for leading outcome-driven onboarding engagements, including Enterprise-level customers. This role ensures customers achieve early value through structured implementation, clear milestone tracking, and strong stakeholder alignment. Primary onboarding responsibilities will focus on Credly by Pearson, with scope expanding to additional Pearson products over time. You will translate customer business objectives into actionable onboarding plans, coordinate cross-functional execution, and guide customers through complex implementations with clarity and confidence. This role requires strong project management, executive-ready communication, and the ability to navigate multi-stakeholder environments while accelerating time-to-value. What you will do: - Own the end-to-end onboarding experience for new customers, focused initially on Credly, including complex Enterprise implementations with multiple stakeholders and use cases. - Translate customer business objectives into structured onboarding plans that include defined milestones and success metrics. - Lead kickoff meetings and checkpoints to ensure clarity and accountability. - Deliver tailored training and enablement programs aligned to customer roles, governance structures, and product configurations. - Monitor product usage, adoption milestones, and onboarding KPIs to proactively identify risks and drive corrective action. - Coordinate cross-functional teams (Sales, Product, Engineering, Support, and Customer Success) to ensure smooth delivery and issue resolution. - Document all onboarding progress, value milestones, and transition criteria to support a seamless handoff to the long-term Customer Success Manager. - Contribute insights and feedback to improve onboarding processes, documentation, and scalable enablement assets. - Continuously evolve onboarding and enablement programs based on customer feedback, product updates, and industry best practices. What will set you up for success: - 3+ years of experience in Customer Onboarding, Implementation, Customer Success, or Project Management within SaaS, EdTech, or enterprise technology environments. - Experience leading complex or Enterprise-level onboarding engagements with multiple stakeholders. - Strong project management skills with the ability to manage multiple implementations. - Ability to align product usage with business outcomes and measurable value. - Executive-ready communication skills and able to facilitate structured customer meetings with confidence. - Strong organizational and documentation skills with attention to detail and follow-through. - Ability to simplify complex concepts into actionable steps. - Experience using Salesforce, Catalyst, or other CRM and Customer Success platforms preferred. Your Rewards & Benefits Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $80,000 to $95,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through April 5, 2026. This window may be extended depending on business needs.

• Educate Clients: Provide comprehensive information about Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options. • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation. • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system. • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free. • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program. • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives. • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs.