Customer Success Advisor - Commercial Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments? At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters. We’re seeking a Customer Success Advisor with a Commercial Industry focus, supporting clients in manufacturing, supply chain, and related operationally complex environments. This role is ideal for a relationship‑driven professional who understands how technology enables efficiency, scalability, and compliance, and who thrives at the intersection of customer advocacy, operational insight, and long‑term value creation. As a Customer Success Advisor, you will build trusted partnerships with clients, serve as their internal champion, and guide them toward maximizing ROI through strong adoption, measurable outcomes, and strategic alignment. You’ll collaborate closely with internal delivery, support, and sales teams to ensure customers are successful today while positioned for future growth. Performance Objectives – What You Will Accomplish First 30 Days: Getting Grounded - Develop a strong understanding of Naviant’s solutions, services, and how they support commercial industry workflows such as manufacturing operations, supply chain management, compliance, and process efficiency. - Learn assigned customer environments, business objectives, KPIs, and success criteria. - Establish initial relationships with customer stakeholders and internal cross‑functional teams. - Begin monitoring customer health indicators, adoption trends, and engagement patterns. - Demonstrate credibility through clear communication, responsiveness, and a customer‑first mindset. Within 60 Days: Taking Ownership - Serve as the primary trusted advisor for assigned clients, building strong, trust‑based relationships across operational and executive stakeholders. - Facilitate regular business reviews and performance discussions focused on outcomes, adoption, and value realization. - Act as the customer advocate internally, coordinating with support, delivery, and sales teams to ensure timely issue resolution and proactive communication. - Identify early risks to adoption or satisfaction and drive mitigation plans. - Begin documenting opportunities for value expansion aligned to client goals and industry needs. At 90 Days and Beyond: Driving Impact - Fully own customer health, satisfaction, and long‑term success for assigned accounts. - Partner with executive leaders at client organizations to align technology capabilities with business objectives such as efficiency, cost reduction, scalability, and compliance. - Identify and support account expansion opportunities through thoughtful alignment of solutions, best practices, and emerging capabilities. - Influence internal teams by championing the voice of the customer and contributing to continuous improvement. - Serve as a visible representative of Naviant’s expertise, values, and commitment to customer success. Competencies – Key Skills & Experience We're Looking For Client Relationship & Strategic Advisory Skills Proven ability to build and nurture long‑term, trust‑based customer relationships. Comfortable engaging both operational and executive stakeholders, asking thoughtful questions, and guiding strategic conversations. Able to challenge, encourage, and collaborate in ways that strengthen partnerships and deliver mutual value. Commercial Industry Acumen Understanding of commercial industry environments such as manufacturing or supply chain, including operational workflows, efficiency drivers, compliance pressures, and scalability challenges. Able to translate industry context into meaningful recommendations that support customer growth and performance. Customer Advocacy & Cross‑Functional Leadership Strong ability to act as the primary liaison between customers and internal teams. Skilled at owning escalations, coordinating across support and delivery functions, and ensuring issues are resolved with transparency and urgency. Brings the customer’s perspective into internal decision‑making. Value Expansion & Account Growth Experience identifying opportunities for upsell, cross‑sell, and expanded adoption based on customer goals, usage patterns, and industry trends. Able to contribute to long‑term account planning and align solutions to evolving commercial sector needs. Performance Monitoring & Enablement Comfortable tracking and interpreting customer KPIs, adoption metrics, and health indicators. Able to deliver enablement, training, and best‑practice guidance that drives sustained success and ROI. Maintains current knowledge of relevant tools, technologies, and workflows. Thought Leadership & Continuous Improvement Engaged learner who stays informed on commercial industry trends, regulatory changes, and operational challenges. Willing to share expertise through customer education, internal collaboration, and external forums such as webinars, events, or customer stories. Contributes ideas that improve processes, experiences, and outcomes. Perks and Benefits – How We Take Care of Our Team At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance. Our Benefits: - Comprehensive Health, Dental, & Vision Insurance - Employer Paid Disability & Life Coverage - 401k & Match Program - Generous Paid Time Off - Flex Spending Plans & Dependent Care Other Valuable Perks: - Monthly Home Office Allowance - Volunteer Time Off - Charitable Giving Program - Lifestyle Spending Account - Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more! Must be authorized to work in the U.S. Sponsorship not provided. Employees must reside in the U.S. Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce. Please use the links below for important information when applying for work with Naviant: E-Verify Notice | Right to Work Notice English or Spanish

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO As a Client Success Specialist, supporting the nursing education sales team in the Northeast Region, you’ll be responsible for supporting business efforts and providing quality sales support.  Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. WHERE YOU’LL WORK This position offers the flexibility of remote work within the assigned Northeast United States territory (NY, NJ, DE, PA) HOW YOU’LL SPEND YOUR TIME - Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by - Provide differentiated service and responsiveness to accounts within your region - Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments - Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue - Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals - Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume - Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service - Support sales with quote input and processing, track order status, and ERP integration - Assist with maintaining CRM system records - Input service tickets as necessary for advanced tech issues WHAT YOU'LL NEED - Bachelor’s degree required - 2+ years of prior customer-related work experience - Proven experience in customer experience management or a related field - Ability to analyze data and generate actionable insights - Excellent presentation, communication, and interpersonal skills - Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints - Project Management, Time Management, and Organizational Skills - Problem Solving, conflict resolution abilities - Team Player - Up to 10% travel is expected BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

• Connect with clients virtually to identify needs and recommend tailored solutions. • Build lasting relationships by providing exceptional service and follow-up support. • Process applications and ensure all necessary documentation is completed accurately. • Collaborate with a supportive team that values integrity, growth, and success.

• Handle client travel bookings (flights, stays, cruises, resorts, tours) • Build strong client relationships — be their go-to travel advisor • Ensure all logistics are smooth and proactively troubleshoot issues • Communicate via phone, email, chat and keep accurate client record • Leverage digital tools to streamline the booking process