• Lead, motivate, and manage a team of inside sales agents within a remote call center environment. • Provide ongoing coaching, performance feedback, and skill development to ensure team success. • Foster a positive, high-engagement culture focused on accountability, collaboration, and achievement. • Manage scheduling, staffing needs, and workload distribution to meet service level expectations. • Oversee daily call center activities to ensure productivity, quality, and service standards are met. • Implement best practices for call handling, customer engagement, and sales conversion. • Monitor, analyze, and improve KPIs such as conversion rate, call volume, talk time, follow-up activity, close rate, and revenue targets. • Develop and implement strategies to enhance both individual and team performance. • Use Salesforce to track pipeline activity, team follow-up, engagement, lead progression, and forecast accuracy. • Communicate goals, updates, and expectations clearly to the team.

• Manage and motivate a team of Inside Sales Reps • Develop plans to expand and improve the efficiency and effectiveness of the individual inside teams and processes that drive additional revenue opportunities • Initiate and coordinate demand generation outreach with marketing department personnel • Write up and modify email outreach and call scripts for demand creation teams for company and impactful messaging response from prospects • Serve as lead contact responsible for the flow of information to/from executive management in regards to inside lead gen results to sales opportunities • Develops relationships with key decision makers, influencers and partners in the field to ensure fluid communication in support of sales • Consistently builds and delivers on an accurate territory pipeline • Analyze demand creation efforts and results to consistently improve efforts

Title: UCaaS & Critical Communications Sales – SLED Account Manager Location:3300 Central Expy, SANTA CLARA, CA, Arizona, Texas, Florida Work Type: Remote, Full Time Job Description: UCaaS & Critical Communications Sales – SLED Account Manager (101VOICE & ARVOS Push-to-Talk) Employment Type: Full-time Company Overview IT Management Corporation (ITMC), dba 101VOICE, is a national provider of secure and reliable unified communications and critical infrastructure solutions focused on State, Local Government, Education (SLED), Healthcare, and Public Sector organizations. Since 2009, we have helped mission-driven organizations modernize their communication environments with resilient, secure, and scalable platforms. We have been recognized on the Inc. 5000 list four times and featured multiple times on CRN’s industry rankings, reflecting our commitment to growth, innovation, and customer success. Our customers rely on us not only as a technology provider but as a trusted strategic advisor. 101VOICE delivers cloud communications, AI-driven call intelligence, and secure infrastructure, while our ARVOS Push-to-Talk platform enables business-critical, real-time communication across campuses, cities, transportation, and public safety environments. Our mission is simple: Deliver reliable communication that keeps organizations running—especially when it matters most. Job Description We are seeking experienced and highly driven SLED Account Manager to expand our presence in Arizona, Texas, Florida, and strategic remote markets. This role is focused on building new relationships and closing opportunities with school districts, municipalities, public agencies, higher education, and healthcare organizations. This is not a generic telecom sales role. We are specifically looking for professionals who have successfully sold UCaaS, VoIP, or telecom services into the SLED market, understand procurement cycles, RFP processes, compliance, and long-term account development. The ideal candidate will be comfortable leading complex sales conversations, positioning high-value :communication solutions, and building long-term strategic partnerships. What You Will Sell • 101VOICE UCaaS, VoIP, and Hosted PBX • SIP, mobility, and unified communication solutions • CCaaS and advanced call center solutions • Secure voice and infrastructure integration • ARVOS Push-to-Talk for critical and field communication across education, transportation, government, and public services Key Responsibilities • Develop and execute a territory strategy focused on SLED growth • Identify, qualify, and pursue net-new public sector opportunities • Build relationships with IT leaders, administrators, and decision-makers • Manage full sales cycle from prospecting through contract execution • Lead discovery, solution design discussions, and executive presentations • Maintain accurate CRM pipeline and forecasting • Collaborate with engineering, product, and leadership teams • Navigate RFPs, purchasing cooperatives, and procurement frameworks • Represent the company at industry events, conferences, and regional meetings • Expand and develop long-term customer accounts Qualifications • 5+ years of telecom, UCaaS, or cloud communication sales experience • Proven experience selling into State, Local Government, Education, or Healthcare • Demonstrated ability to generate and close net-new business • Experience managing complex, consultative sales cycles • Strong understanding of public sector buying processes • Track record of meeting or exceeding quota Preferred Experience • Background working with a telecom service provider, CLEC, or UCaaS company • Experience with public sector contracts, cooperatives, or framework agreements • Knowledge of E-Rate, CTF, or public funding models • Familiarity with MEDDICC, Challenger, or similar methodologies • Strong territory planning and account development skills • Experience selling critical communication or mobility solutions • Existing relationships in the SLED ecosystem Why Join Us • Award-winning, fast-growing company with national reach • Strong reputation in education and government markets • Differentiated portfolio including AI and mission-critical communications • Entrepreneurial culture with leadership access • Competitive compensation and growth opportunity • Ability to make a real impact in communities and public institutions If you are passionate about helping public organizations modernize communication and want to work with a company known for reliability, innovation, and execution, we invite you to apply.

Account Sales Specialist About the Role: Nuvant is seeking Account Sales Specialists to join our expanding team. In this role, you’ll support individuals and small businesses by helping them understand and access personalized financial solutions. You’ll manage inbound and outbound communications and offer thoughtful recommendations based on the client’s goals. Core Responsibilities - Proactively reach out to clients and handle inbound inquiries - Discuss client goals and align solutions accordingly - Provide clear explanations of services and next steps - Track activity and maintain up-to-date records in CRM - Support retention efforts through ongoing communication Qualifications - High school diploma or college degree preferred - Prior experience in sales, lead generation, or customer service roles a plus - Results and goal oriented - Able to work independently in a work from home environment What We Offer - Competitive base salary plus performance-based bonuses and incentives. - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. - A work from home environment with flexible scheduling options - Ongoing training and support