We are seeking a proactive and customer-focused Client Success Manager to build strong relationships with clients, ensure successful product/service adoption, and drive long-term customer satisfaction and retention. The ideal candidate will act as a trusted advisor to clients, helping them achieve their business goals while identifying opportunities for growth and improvement. Key Responsibilities Serve as the primary point of contact for assigned clients, ensuring a high level of satisfaction and engagement Build and maintain strong, long-term relationships with clients through regular communication and strategic support Guide clients through onboarding, implementation, and ongoing use of products or services Monitor client performance metrics, usage trends, and satisfaction levels to identify opportunities for improvement Proactively address client concerns, resolve issues, and escalate complex matters when necessary Collaborate with internal teams (Sales, Product, Support, and Operations) to deliver seamless client experiences Identify upsell and cross-sell opportunities aligned with client needs and business objectives Develop and deliver reports, presentations, and business reviews to stakeholders Gather client feedback and advocate for enhancements to products, services, or processes Maintain accurate records of client interactions, account status, and performance metrics in CRM systems. Required Qualifications Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience) 3–5 years of experience in client success, account management, customer support, or a related role Strong interpersonal and relationship management skills Excellent communication, presentation, and problem-solving abilities Ability to manage multiple client accounts and prioritize effectively Proficiency with CRM tools (e.g., Salesforce, HubSpot, or similar platforms) Analytical mindset with the ability to interpret data and make strategic recommendations. Preferred Qualifications Experience in a remote or distributed work environment Background in SaaS, technology, healthcare, or professional services Knowledge of customer success metrics (e.g., churn rate, retention rate, NPS) Work Schedule Standard business hours (Monday–Friday) with flexibility based on client needs. Occasional extended hours may be required for client meetings or project deadlines. Benefits Competitive salary or hourly compensation Flexible work environment (remote/hybrid options) Paid time off (PTO) and company holidays Health, dental, and vision insurance Retirement savings plan (e.g., 401(k) with company match) Professional development and career growth opportunities Equal Opportunity Statement We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.

• Lead, coach, and develop a high-performing team managing portfolios of 75–150+ accounts per CSM • Define and continuously optimize scalable engagement playbooks across onboarding, adoption, renewal, and expansion • Build a data-driven operating rhythm leveraging Gainsight (or similar tools) to monitor health, risk, and opportunity signals • Partner cross-functionally with Sales, RevOps, Marketing, Product, and Business Technology to align customer insights with go-to-market execution • Drive digital programs and lifecycle campaigns to increase engagement while improving CSM efficiency • Champion experimentation and adoption of AI-powered tools to enhance customer engagement and team productivity • Step into critical customer situations and escalations when needed, balancing strategic oversight with hands-on leadership • Foster an inclusive, high-accountability team culture aligned to Samsara’s principles • Improved onboarding time-to-value across the Scale portfolio • Increased GRR and NRR in the EMEA mid-market segment • Clear segmentation and engagement model operating effectively • Measurable productivity gains through digital programs and AI-enabled workflows • Strong team engagement, retention, and internal talent development • Improved visibility into risk and expansion signals through structured reporting and dashboards

About the Role We are seeking a visionary, energetic, and strategic Senior Vice President (SVP) of Customer Success to lead and inspire our entire post-sales customer organization. An exceptional customer experience is in our DNA and you will be the ultimate champion for our customers, responsible for developing the strategy and driving the execution of everything related to their lifecycle and success. You will own customer onboarding, support, success management, and professional services. The ideal candidate is a seasoned leader with a proven track record of scaling customer-facing teams in a high-growth SaaS environment, preferably within EdTech. You will be instrumental in designing and implementing strategies that leverage technology, especially AI, to drive efficiency and scale. You are passionate about building a world-class, empathetic customer experience, driving tangible value, and fostering a culture of customer-centricity throughout the entire company. Most importantly, you’re someone who shares in our passion to improve the lives of students through communication. What You’ll Do - Executive Leadership: Serve as a key member of the leadership team, representing the voice of the customer in strategic discussions and contributing to the overall company strategy. - Customer Advocacy: Translate customer feedback into actionable insights, driving product enhancements and influencing the product roadmap. You will also build a continuous feedback loop with product and engineering teams to enhance the customer experience. - Strategic Vision: Develop and execute a comprehensive customer success strategy that aligns with company goals, focusing on driving product adoption, customer value, retention, and growth. - Team Leadership & Development: Lead, mentor, and scale the customer journey through multiple product lines across Implementation, Customer Support, and Customer Success Management. Foster a culture of excellence, accountability, empathy, and continuous improvement. - Operational Excellence & Scale: Define and manage the budget for the Customer Success organization. Design and implement scalable processes, systems, and playbooks to ensure a consistent and high-quality customer experience as we grow. - AI & Technology Strategy: Develop and implement a strategy for leveraging technology, particularly AI and automation, to increase operational efficiency, enhance the customer experience, and drive proactive support and success motions at scale. - Performance & Metrics: Own and drive key performance indicators (KPIs), including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Satisfaction (CSAT), and product adoption. - Cross-Functional Collaboration: Partner closely with Sales, Product, Engineering and Marketing leadership to ensure a seamless customer journey from pre-sale to renewal and to create tight feedback loops that inform the product roadmap and go-to-market strategy. - Customer Relationships: Act as the executive sponsor for key strategic accounts, build relationships with customer executives, and serve as the final escalation point for critical customer issues. What We’re Looking For - 10+ years of experience in customer-facing roles with at least 5+ years in a senior leadership position (VP or SVP) within a B2B SaaS company. - A deep-seated passion for the customer; you are a natural advocate who lives and breathes the customer experience. - Proven experience leading and scaling a Customer Success organization of 50+ people through a significant growth phase. - Deep expertise in the EdTech (K-12) space is strongly preferred. - A demonstrated track record of successfully owning and improving key SaaS metrics, including NRR, GRR, and CSAT. - Experience managing managers and developing leaders within your organization. - Experience implementing and utilizing AI-powered tools and strategies to drive efficiency and improve customer outcomes (e.g., for support automation, health scoring, proactive engagement). - Strong executive presence and exceptional communication skills, with the ability to influence and align stakeholders at all levels, from individual contributors to the Board of Directors. - A data-driven, analytical, and process-oriented mindset. - Experience managing large, complex, enterprise-level customer relationships. Why Join Us? At ParentSquare, we believe in winning together and building a product that truly serves schools, educators, and families. We value transparency, collaboration, and an entrepreneurial spirit, and we look for team members who share these values. You’ll have the opportunity to lead design at scale, influence a fast-growing company, and make a meaningful impact on K-12 education. The perks of working for us are great! You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide: - Employer-paid health insurance (including dependent coverage) - An employer-matched 401K retirement savings program from day 1 - Paid Parental Leave - Stock options - Health + wellness reimbursements - Generous PTO - 15 paid holidays, including your birthday! As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title: Supply Chain Management Customer Success Partner Manager Location: - Copenhagen, DK, 2100 - Belgium - Netherlands - Luxembourg Full-time Hybrid Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Location flexible. Can also be based in France or Benelux Role Overview The Customer Success Manager engages with SAP’s customers to drive and accelerate their value realization and to ensure business outcomes are achieved through the consumption of purchased solutions and success service entitlements. The Customer Success Manager is responsible for the orchestration of resources and execution of activities for a designated set of customer accounts across the lifecycle. This includes post-sales account management strategy development, success plan definition and execution (adoption & consumption), relationship management, issue mitigation, escalation handling, and identification of expansion opportunities. The role drives mutual success for both the customer and SAP across the full lifecycle. Core Responsibilities - Develop and implement account strategies and consumption plans that drive measurable customer outcomes and support subscription renewals - Build trusted customer relationships to enable value-based consumption and adoption activities - Monitor SLA performance and maintain high levels of customer satisfaction - Engage with Global Customer Success Centers to leverage expertise throughout the customer lifecycle - Use data and tools to manage adoption and consumption activities, including Relationship Assessments and Outcome Success Plans - Act as the primary escalation point for assigned customer accounts - Contribute to success methodologies, playbooks, and best practices - Identify opportunities to expand the SAP footprint through additional licenses or services Leadership Responsibilities (Manager Role) As a people manager, the Specialist Customer Success Manager (S-CSM) Manager is responsible for supporting the success of their team by identifying development opportunities and enabling team members to achieve their goals. The S-CSM Manager drives key KPIs such as: - Revenue growth - dACV - Go-lives - References - Lead generation The role ensures proactive customer engagement to drive long-term customer success across the SAP lifecycle and operates across Market Units and regional Cloud organizations (Sales, Support, Services). The S-CSM Manager leads a team by region or industry to scale business operations and drive sustainable customer outcomes. Key Job Attributes - Achieves revenue and business case goals defined in customer contracts - Improves customer retention and referenceability through strong renewal performance - Improves customer satisfaction aligned with SAP Net Promoter metrics - Serves as a key member of the customer engagement leadership team - Drives profitable revenue growth across the customer base - Provides leadership and operational oversight across customer engagement operations - Supports regional business development initiatives in collaboration with Sales, Marketing, and Ecosystem teams - Provides strategic direction to strengthen SAP Cloud positioning and value proposition - Oversees account reviews, renewals, and expansion activities - Develops strategic account plans and operating goals - Provides feedback to SAP leadership on market conditions and product needs - Leads organizational development and performance improvement initiatives - Manages and develops direct reports Experience & Qualifications Account Management Experience - 11+ years of experience in customer success, account management, or related roles - Strong customer success mindset with ability to build executive relationships and trusted advisor status - Proven experience managing complex customer situations and executive discussions - Demonstrated success driving renewals, expansions, and upsell opportunities in subscription-based environments - Strong understanding of SAP’s Land, Adopt, Consume, Expand model Functional Expertise - Expert domain knowledge within SCM (Supply Chain Management); industry expertise is a plus - Experience with cloud software solutions and delivery models - Experience with complex transformation programs in consulting or advisory environments - Ability to operate in complex organizations and manage risk mitigation and escalations Soft Skills - Strong executive presence and relationship-building skills - Excellent communication skills - Strong program and project management capabilities - Governance and stakeholder management expertise - Commercial mindset with deal support experience SAP-Specific Knowledge - Broad understanding of SAP SCM solutions and business processes - Established relationships within SAP ecosystem and customer landscape - Understanding of SAP support processes and tools (e.g., CEW, Totango, CRM, adoption reporting) - Significant experience in enterprise software environments - Bachelor’s degree required Location The role is based in Denmark. There is no relocation budget available, and candidates must already reside in Denmark. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 447740 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: Virtual - France #LI-Hybrid