Isaac Health logo
Isaac Health

The best care for every brain

Care Navigator, Bilingual Spanish

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

High SchoolSpanishEnglish

Job Description

Care Navigator, Bilingual Spanish

Isaac Health

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities • Schedule and maintain contact with patients via phone or email • Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed • Follow up after all appointments to provide next steps and coordinate care • Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans • Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping • Report screening and escalate concerns to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care • Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan • Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families • Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice • Maintain participant’s privacy according to HIPAA regulations • Working within and contributing to a supportive team of people who care deeply about our mission

Job Requirements

  • Prior experience coordinating/navigating care for patients, caregivers, and their loved ones
  • Genuine empathy and patience
  • Exceptional time management and communication skills
  • Ability to provide your own personal computer/laptop that meets security and telehealth standards (SOC2)

Benefits

  • Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
  • Join a community of high achievers who have a passion for promoting brain health
  • Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
  • Access to innovative technology to support you in delivering the highest quality of care to your clients
  • Access to continuing training and education
  • Remote-first model: Work virtually from anywhere in the United States
  • Culture and connectivity: A highly responsive and supportive team of clinical and operational management
  • Decreased administrative time for clinicians through ongoing technology improvements and automation
  • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
  • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

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