• Support the execution of change management plans for technology, process, and transformation initiatives • Partner with project, program, and business teams to identify impacted stakeholders and support change readiness activities • Help develop and maintain stakeholder lists, communication plans, readiness trackers, feedback logs, and adoption metrics • Draft clear, audience-appropriate communications (such as system announcements, FAQs, job aids, training tutorials, etc.) • Coordinate training-related activities by partnering with subject matter experts, facilitators, and business leads • Assist with impact assessments and help document how changes affect teams • Monitor feedback channels, identify common themes or resistance points, and escalate risks or issues to senior change or program leaders • Support workshops, office hours, and engagement sessions that help leaders and employees understand and adopt change • Measure and report on change adoption indicators such as participation, readiness, engagement, and feedback trends • Build knowledge of Nielsen’s processes, teams, and transformation priorities while developing stronger change management capabilities over time • Provide guidance to new associates

• Engage with cardiologists / endocrinologists / healthcare professionals / stakeholders to educate on clinical and scientific evidence to advance treatment landscape as aligned with strategic imperatives. • Educate on RNAi technology, hypertriglyceridemia, familial chylomicronemia syndrome, and hypercholesterolemia. • Synthesize and communicate clinical and scientific insights to internal stakeholders. • Attend and present at scientific congresses and meetings to stay up to date with the latest scientific developments and trends in cardiometabolic therapeutic area. • Respond to unsolicited inquiries consistent with MSL compliance standards. • Support company sponsored clinical trials through investigator site engagement. • Support speaker training as requested and ensure speakers are up to date with evolving disease and product data. • Support national, regional, and local scientific congresses including Opinion Leader (OL) engagement, session coverage, booth, and company debriefs. • Monitor and analyze scientific publications, clinical trials, and competitive landscape in the cardiometabolic therapeutic area. • Maintain clinical and scientific expertise and general industry business acumen. • Advance MSL value proposition, demonstrate tact and professionalism, and deliver results. • Act in accordance with company policies. • Develop territory specific OL and account plans including OL profiles, pre-call planning, and follow up plans. • Communicate clinical and scientific information in an accurate and clear manner. • Document MSL quantitative and qualitative accomplishments. • Provide scientific support for Med Info inquiries, ensuring accurate and timely responses to healthcare professionals' queries. • Develop scientific content for medical education initiatives. • Support Medical Affairs as needed with special projects and initiatives. • Sophisticated cross-functional relationship management is critical for success.

• Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation • Directly supervise and manage Success Coaches including hiring input, onboarding, coaching, and performance management • Supervise and develop Success Coaches, including coaching, feedback, and performance management • Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks • Lead and manage re-enrollment efforts across all three schools, ensuring a coordinated, data-driven approach to retaining students year over year • Partner with school leadership and Operations to execute re-enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent • Act as a mentor and role model for staff, building a culture of accountability and student-centered support • Step in to support or backfill coaching responsibilities as needed

• You will be the driving force behind the performance, compliance, and energy of your remote team. • Focus on delivering a superior customer experience through meticulous performance management and high-impact coaching. • Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs, leaving no detail overlooked. • Implement a high-energy, structured coaching framework through regular 1:1 sessions, fostering a culture of continuous improvement, motivation, and accountability across the team. • Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI), actively verifying secure workspace setups and login protocols for a sensitive D2C operation. • Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance, turning data into actionable coaching plans. • Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders, ensuring absolute clarity and transparency. • Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates, ensuring seamless transitions and minimal disruption. • Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment, while assisting with basic technical troubleshooting (VPN, access) to keep the team operational.