• Maintain systems and databases related to revenue operations. • Develop and implement automations using SQL, Google Apps Script, Advanced Excel, and other no-code programs to streamline processes and increase efficiency. • Provide IT support to the sales and marketing teams, troubleshoot technical issues, and ensure systems are functioning optimally. • Perform administrative tasks such as data entry, reporting, and documentation related to revenue operations. • Collaborate with cross-functional teams to identify opportunities for process improvement and optimization. • Stay updated on industry trends and best practices in revenue operations and recommend relevant tools and technologies.

• Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success • Develop and use strong logical frameworks and first principles thinking to define, understand, and address both individual and thematic issues as they arise • Manage ad-hoc data analysis to support Garner’s revenue strategy • Serve as the first point of escalation for issues, questions, and exceptions related to revenue teams • Integrate people, process, and systems strategies to drive Garner’s revenue and strategic objectives • Establish and track key performance metrics to understand and measure the performance of Garner’s revenue organization • Collaborate with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teams

• Own the revenue forecasting process, pipeline analysis, productivity metrics and monitoring • ARR management, Net Revenue Retention tracking • Establish high levels of quality, accuracy, and process consistency in planning and forecasting approaches used by the sales and success organizations • Provide analytical support and leadership to improve strategies, coverage models and sales and success team configurations and hiring plans to support our growth objectives • Own our Hubspot implementation as a single and key platform for collaboration across Sales, Customer Success, Solutions Engineering, Legal and Finance • Partner with Marketing, Sales Development, Sales and Customer Success to identify opportunities for process improvement and deliver sales and revenue retention forecast models • Partner with Finance and Legal to build out a world class deal desk process and team • Create the framework for instrumenting and continuously improving the executing of our lead to opportunity to closed won funnel • Develop a central set of KPIs to track sales and success team results and identify opportunities for improvement • Own the process, tooling and execution of variable compensation plans across Sales, CS and Solutions Engineering

• Serve as the escalation point for troubleshooting, testing, and implementation of ad operations • Manage 3rd party vendor relationship including checking in on completed tasks and duties ensuring work has been completed within the timeline given • Assist in development and maintenance of our publisher network and maintain the effectiveness of the revenue generation throughout the network. • Help to oversee day-to-day optimizations of sites and demand stack around performance. • Lead the team in finding all inaccuracies in revenue, impressions, clicks and other KPI metrics where possible and fix them in a timely manner • Assist in the evaluation of new technologies, and testing those on the sites. • Help to develop means to streamline process flow • Stay current and aware of changes and updates in ad server and proprietary tracking software and help communicate to necessary teams • Correctly traffic ad tags to vendors in a timely manner. • Provide ongoing status of experiments and implementation to the appropriate teams • Participate in and oversee in the QA process Interface regularly with partners; resolve issues that arise including reporting discrepancies, creative policing, trafficking requirements • Manage Documentation of protocols associated with the team and proper workflows • Manage staff productivity and allocation of resources in collaboration with the CRO/CMO, Digital Ad Operations, to ensure company goals are met. • Liaises with finance where needed on invoicing and new business Manage staff performance to meet or exceed internal expectations. • Develop, motivate and train Digital Ad Operations Associate and Specialist team members as appropriate • Participate in Corporate projects as assigned • Create and manage Private Marketplaces (PMPs) and Programmatic Guaranteed (PG) deals