Multiplier is a nonprofit organization that is on a mission to foster and protect an equitable, resilient, sustainable, and healthy world by managing impact-foc
Senior Customer Success Manager
Location
Asia Pacific
Posted
9 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Customer Success Manager
Multiplier
Role Description As a Senior Customer Success Manager - APAC, you will play a vital role in building strong, outcome-based relationships with our named accounts in the APAC region. This will enable them to expand their international footprint and grow revenues from those accounts moving forward. You will be responsible for understanding their unique business needs and designing solutions to meet those needs through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. Reporting to the APAC Manager, you will work closely with your peers and cross-functional stakeholders to drive customer satisfaction, retention, and growth, while also contributing to the development of our product roadmap. Process, creativity, curiosity, and tenacity will be critical to our success in this role. - Build trusted relationships with named accounts. - Ensure customers achieve their objectives. - Drive customer satisfaction and growth. Qualifications - 4-10 years of customer-facing experience in B2B SaaS or HR. - 2-3 years in a Customer Success/Account Management role. - 2 of the last 3 years overachieving goals and targets. - A people-first and growth mindset. - Ability to thrive in a fast-growth business environment. - Ability to work independently and problem-solve proactively. - Comprehension of value-based sales. - Discipline in Account Planning, Forecasting, and Quota Attainment. - Experience in building and nurturing customer relationships. - Excellent communication and writing skills. - Organized, detail-oriented, and able to perform well under pressure. - Positive attitude, self-motivated, and resilient. - Previous experience in customer success/service or HR SaaS. Responsibilities - Build trusted relationships with named accounts through consultative solutioning. - Partner closely with internal teams to deliver the best customer experience. - Identify growth opportunities within your portfolio and develop strategies. - Be the voice of customers to the Product team, synthesizing feedback. - Drive customer satisfaction and growth while contributing to the product roadmap. - Stay organized and prioritize effectively under pressure. - Adapt easily to change in a high-growth start-up environment.
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