• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams pertaining to the Mobile Video, Command Center Software, and Mission Critical Networks throughout the customer engagement. • Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance. • Provide Customers a single point of contact for all items related to Video Services. • Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes. • Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables. • Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer. • Ensure best practices are being adhered to within the customer's environment. • Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure. • Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans. • Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities. • Report on technical performance and provide reviews of relevant service requests open within a customer's environment. • Ensure effective coordination and support between account teams and supporting technical resources, resulting in adherence to agreed scope, deliverables, and outcomes. • Have familiarity with video solution deployment methodologies and quality processes. • Show dedication to delivering and supporting end-to-end solutions with exceptional quality, identifying up-sell or cross-sell opportunities.

Role Description As a Manager of Processing at Splitero, you'll lead a team of high-performing processors who are committed to helping homeowners access their equity through our HEI product. You'll own the full performance management lifecycle for your team: from hiring and onboarding to coaching, pipeline oversight, and data-driven decision-making. This role is for a leader who is energized by developing people, running a tight operation, and making a measurable impact on the business. - Manage all talent acquisition efforts and lead hiring teams to source, screen, interview, and present offers to qualified candidates. - Oversee all performance management for team members, including coaching conversations, formal coaching plans, and PIPs, ensuring proper alignment with People Ops and leadership before any formal action is initiated. - Cultivate and maintain a positive team culture; plan proactive employee engagement initiatives and solve conflict interfering with the work environment. - Train and onboard all new hires to ramp efficiently, and provide ongoing opportunities for learning and growth, acting as an advocate for every team member’s continued development. - Lead projects related to their team; thoroughly scope, create timelines and resource needs, organize meetings, delegate tasks, collaborate cross-functionally, and provide upward and downward communication related to project goals, updates, and roadblocks. - Manage the pipeline and workload for all team members, ensuring high performance across all team members. - Partner with and direct the Processing Team Lead on daily pipeline execution, file reallocation, and onboarding, maintaining clear separation between Team Lead coaching responsibilities and manager-owned performance actions. - Own development, implementation, and changes to policies and procedures. - Connect company-wide goals with department-level action items on a quarterly basis and steering department and individual contributor goals. - Analyze data related to their area, produce valuable insights, and present to leadership. - Act as the main point of contact for escalations and team member questions, providing quality control and teachable opportunities across the team. - Conduct regular call listening audits to assess communication quality, condition request clarity, and homeowner experience, using findings to coach and develop individual processors. The on target earnings for this position is $120,000 - $145,000, inclusive of a base salary and commissions based on team performance. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. Qualifications - 4+ years of experience in loan processing. - 2+ years of experience managing a high-performing team. - Proven history of successfully managing projects from ideation to execution. - Ability to write effective policies and procedures. - Ability to manage performance, resolve conflict, and give feedback to underperforming team members. - Ability to manage change effectively through upward and downward communication. - Demonstrated leadership skills, including the ability to have constructive conversations, set and meet deadlines, proactively communicate challenges and changes within your department, and relay information to all levels of management on a regular cadence. - Ability to make data-driven decisions. - A team-first mentality with a genuine enthusiasm for fast-paced environments. You embrace change with resiliency and bring positivity and inclusivity to everything you do. Benefits - OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. - Generous Resources - In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend. - Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day. - Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge.

Role Description This role is for an experienced, proactive Case Manager who can independently run a full caseload from intake through resolution while keeping a constant pulse on liability, treatment, and documentation. Liability evaluation and support is the core priority here: you’ll be trusted to think critically, spot issues early, and help steer the case strategy through strong follow-through and clean execution. You’ll also be the steady point of contact for clients—keeping them informed, supported, and progressing through medical care. If you’re the type of case manager who doesn’t just “process” a file, but improves it and educates the client along the way, you’ll thrive here. - Evaluate liability early and continuously, surface key risk factors, and support the team with clear, organized case insights. - Keep clients actively treating by guiding next steps, addressing barriers, and ensuring consistent progress through medical care. - Deliver confident, professional client communication that builds trust and keeps expectations realistic and clear. - Own case progression from intake through resolution, keeping every file moving and every follow-up timely. - Coordinate with medical providers, vendors, and insurance parties to prevent delays and keep records, bills, and updates flowing. - Maintain meticulous case documentation, notes, and task tracking so files are always audit-ready and easy to pick up. - Support insurance processes including claims follow-ups, status checks, and documentation coordination. - Drive medical record and billing coordination, including requests, follow-through, and organization for easy case use. - Identify what’s missing before someone else asks (treatment gaps, documentation gaps, liability clarity gaps) and close those loops proactively. Qualifications - Meaningful experience as a pre-litigation case manager in personal injury. - Strong liability judgment and critical thinking (you can spot issues, ask the right questions, and help the file make sense). - Proven ability to manage multiple cases simultaneously without losing details or deadlines. - Mature, client-facing communication skills (you can educate clients, not just update them). - High organization and attention to detail, especially in documentation, follow-ups, and case task management. - Ability to work independently with minimal supervision in a remote environment and reliably “own the file.” - Experience preparing or supporting demand packages, case summaries, or treatment narratives. - Familiarity with PI case management systems (e.g., SmartAdvocate, CasePeer, Litify, Needles). - Medical terminology strength and confidence coordinating records/billing at scale. Benefits - Access to a $200K+ perk marketplace with discounts on 150+ global services. - Option to withdraw up to 50% of approved earnings before payday.

• Own and manage relationships with two strategic technology alliance partners and one ecosystem partner category • Develop and execute annual partner plans, including joint value propositions, business cases, technical priorities, and GTM strategies • Drive partner-sourced and partner-influenced pipeline, revenue, and market expansion opportunities • Identify, prioritize, and advance technical integrations that strengthen the joint solution and create customer value • Serve as the primary cross-functional point of coordination between partner teams and Horizon3.ai product, engineering, sales, marketing, and leadership • Build and maintain executive, business, and technical relationships within partner organizations • Work with product and engineering to align integration priorities, define requirements, and help drive execution • Partner with sales and field teams to support account mapping, opportunity development, joint customer engagements, and strategic deal acceleration • Develop joint solution briefs, enablement content, demo strategies, and messaging that position the combined value of Horizon3.ai and partner technologies • Drive partner enablement activities, including internal training, field alignment, and partner-facing technical education • Help establish scalable operational processes for NFRs, partner onboarding, integration requests, certifications, and ongoing alliance management • Track and report on alliance performance, including pipeline impact, integration progress, partner engagement, and GTM outcomes