Since 1928, Motorola Solutions has been a pioneer in the communications industry. From its first car radio in 1930 to its most current mobile device, Motorola S
Service Cloud Product Owner
Location
Canada
Posted
2 days ago
Salary
$115K - $125K / year
Seniority
Senior
Job Description
Service Cloud Product Owner
Motorola Solutions
• Own and define a compelling vision for the Service Cloud ecosystem • Partner with business stakeholders to create and execute strategy, roadmap, and goals • Lead prioritization, grooming, maintenance, and health of the product backlog • Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team • Work closely with global development teams to ensure timely and accurate delivery • Participate in sprint planning and reviews • Provide clarifications and decisions promptly to keep the development process moving efficiently • Partner with CX/UX to design intuitive journeys • Define and track product KPIs to measure success and drive continuous improvement • Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT
Job Requirements
- Bachelor’s Degree with 5+ years of product management/product owner experience
- Proven track record as a Product Owner or Product Manager
- Deep, hands-on experience managing and scaling Salesforce Service Cloud (or equivalent enterprise customer support application ecosystems)
- Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners
- Strong experience working in Agile/Scrum environments
- Mastery of translating business requirements into developer-ready technical documentation
- A passion for user experience and data-driven decision-making
- Strong analytical skills with the ability to define, track, and report on product success metrics, KPIs, and user adoption.
Benefits
- None specified
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