MindSet

• Handle all incoming corrections-related calls and manage ongoing tasks • Process and manage all leads, ensuring timely follow-ups • Monitor systems for client release dates and take appropriate action • Schedule and coordinate calls, assigning them to intake specialists as needed • Make contact with leads upon their release date and address any additional needs they may have • Send information to an intake specialist for application filing once contact is made with a client • Oversee all existing tasks related to client needs • Perform other tasks as required to support the needs of clients effectively

• Conduct initial assessments of clients to determine their needs and eligibility for services • Collect and document client information accurately and confidentially • Communicate effectively with clients to explain services, answer questions, and provide support • Coordinate with other team members to ensure seamless service delivery • Maintain accurate records and documentation of client interactions and services provided • Participate in team meetings and training as required

• Lead the design, development, and deployment of scalable and secure software solutions using .NET and React. • Collaborate with product managers, designers, and other engineers to build new features and improve existing functionality. • Provide technical leadership and mentorship to a team of engineers, fostering best practices in code quality, testing, and development processes. • Implement and optimize database solutions using SQL Server and Entity Framework. • Participate in architectural discussions and contribute to the design and scalability of the overall system. • Work closely with DevOps to ensure smooth deployment and integration of new features and updates. • Maintain and enhance the performance, security, and reliability of existing systems. • Conduct code reviews and ensure adherence to best practices in software engineering.

• Gather required documentation and information from clients to support their claims • Provide guidance and support to clients throughout the claims process which can be lengthy • Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently • Communicate with social security administration officials to resolve any issues or discrepancies that may arise • Keep detailed records of client interactions and claim status updates • Stay up-to-date on changes to social security policies and procedures

• Gather required documentation and information from clients to support their claims • Provide guidance and support to clients throughout the claims process which can be lengthy • Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently • Communicate with social security administration officials to resolve any issues or discrepancies that may arise • Keep detailed records of client interactions and claim status updates • Stay up-to-date on changes to social security policies and procedures

• Gather required documentation and information from clients to support their claims • Provide guidance and support to clients throughout the claims process which can be lengthy • Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently • Communicate with social security administration officials to resolve any issues or discrepancies that may arise • Keep detailed records of client interactions and claim status updates • Stay up-to-date on changes to social security policies and procedures

• Review and process medical opinion packets, which can include compiling documents within a client’s file, writing a letter to an expert, etc. • Ensuring a smooth workflow by creating forms, assisting with process improvement, uploading and downloading documentation from online portals, and organizing claims • Providing clients with a courtesy copy of all documents through an internal tracking system • Updating and maintaining the accuracy of client files • Scheduling out tasks and/or due dates for other departments • Completing assignments directly from an assigned Case Manager or Attorney • All other duties as assigned