Newport News, Virginia FOR APPLICATION REVIEW - PROVIDE YOUR AAPC CERTIFICATION NUMBER ON YOUR APPLICATION OR RESUME This position is remote work eligible for candidates residing in the following states: FL, GA, ID, KS, KY, MS, NC, OK, SC, SD, TN, VA. Overview Ensures high quality documentation that is thorough, accurate and complete to ensure correct reimbursement capture. Assigns diagnostic and procedure codes to simple record types up to highly complex record types. Contributes to the proper management of health information through consistent and accurate code assignment processes adhering to all regulatory coding principles, rules and regulations. What you will do - Organizes and prioritizes assigned work to ensure that work is completed within the assigned time frame. Reviews charts and entire medical records, assigning ICD and CPT code combinations to each data element. Audits for documentation opportunities and queries clinical staff to fill in any gaps to clarify confusing, incomplete or conflicting information and obtain any needed additional documentation. Contacts and works with physicians as needed for clarification of details to ensure correct coding. - Accurately utilizes the ICD-10-CM classification system and CPT classification system in assigning diagnostic, procedural and complication codes to all claims while meeting billing requirements of various payers. Coding accuracy must be maintained at 90% or better. - Meets productivity per standards set by nationally recognized organization and specialty specific levels. - Complies with standardized coding standards, conventions and regulations, corporate compliance standards, and reimbursement policies. Participates in specialty specific coding training. - Maintains positive provider (physician, physician assistant, and nurse practitioner) relationships as observed from provider comments, informal observation of problem-solving with providers and feedback from Administration. Works closely with VP/ Medical Director of RMG. Assists patient financial services with questions on coding and billing edits. Mentors and assists in training of other coders within the department. Participates in the development of coding policies and procedures as identified. Coordinates/mentors the work of designated coding employees to ensure quality and quantity of work performed through regular audits. Qualifications Education - High School Diploma or GED, Minimum (Required) Experience - 1 year ICD1 Coding (Medical Practice) (Preferred) Licenses and Certifications - Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC) Upon Hire (Required) or - Certified Outpatient Coder (COC) - American Academy of Professional Coders (AAPC) Upon Hire (Required) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

• Run deep, structured discovery with customer stakeholders (Security/Privacy/Data/Engineering): listen hard, ask incisive follow-ups, uncover root causes, and translate pain into clear outcomes and an actionable technical plan leveraging the Relyance AI platform. • Own the technical solution end-to-end—from architecture and integration design through implementation—making pragmatic tradeoffs that balance speed, security, and long-term maintainability. • Implement and ship: configure the platform, stand up integrations, validate outcomes, troubleshoot in real time, and deliver working deployments (not just recommendations). • Build reusable technical assets that accelerate success: repeatable rollout playbooks, runbooks, reference architectures, automation/scripts, validation checklists, and “starter” templates that customers can adopt and scale. • Partner with the Value Realization team to drive measurable outcomes and adoption by helping define success metrics, establishing technical baselines, and delivering technical enablement (workshops, working sessions, office hours) that turn platform capabilities into sustained usage. • Serve as the technical lead for your accounts, partnering with Sales and the Value Realization team to ensure successful deployments, strong technical adoption, and opportunities to expand platform usage. • Shape product direction with concrete customer evidence: synthesize discovery patterns, propose product gaps and solutions, and work closely with Product/Engineering—especially with early adopters—to refine product fit. • Communicate with clarity and precision: concise updates, strong stakeholder management, and crisp articulation of risks, timelines, and tradeoffs for both technical and non-technical audiences.

• Installation and service enablement: Own the installation, configuration, and activation of our on-premises equipment within our customer’s facilities and environments • Be proficient in the configuration and management of “out of band” access • Help with troubleshooting issues related to the installation and performance of our sensors • Guarantee that all installations are fully tested end-to-end and ready for production • Support our Tier 1 support team - 3rd party offshore team. This team is our first responder to any automated alerts where on-premise equipment is unstable. • Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers. • Be an active owner in our team of customer issues, responding, troubleshooting, and providing a resolution for on-premise equipment while working remotely. • Use our SLAs as guidelines to improve our support processes and response • Support the team to strategize on process improvements and additional tools to reduce volume and expedite troubleshooting • Provide our customers the best experience throughout the process in both written and verbal communications • Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience.

• Diseñar e implementar integraciones entre aplicaciones y sistemas con APIs de modelos de lenguaje (LLMs). • Diseñar soluciones utilizando técnicas como: RAG, Function Calling, Prompt Engineering, Embeddings y Búsqueda Semántica, Fine-Tuning y Transfer Learning, Chain-of Thought Prompting, y RLHF. • Gestionar el ciclo completo de los datos que alimentan el RAG, cubriendo procesos de generación, extracción, calidad y gobernanza. • Colaborar en múltiples proyectos de desarrollo, apoyando en la integración entre aplicaciones, sistemas, datos y LLMs. • Participar activamente en reuniones y sesiones de brainstorming para proponer mejoras e innovaciones en aplicaciones y procesos. • Identificar y resolver incidencias técnicas, garantizando altos estándares de calidad y escalabilidad en las soluciones implementadas. • Mantenerse actualizado respecto a tendencias y tecnologías en integración de LLMs. • Documentar procesos y desarrollos para facilitar la transferencia de conocimiento al equipo.