Mighty Networks

• Own end-to-end paid media planning and buying for 5–10 Pro Partner brands simultaneously • Build and maintain direct working relationships with the marketing POC at each partner • Set up conversion tracking from scratch when needed • Develop targeting strategies informed by partner first-party data • Build and manage campaign budgets, forecasts, and testing frameworks • Deliver weekly performance reports

• Own full features across payments and monetization, from definition through deployment • Build and improve systems for checkout, subscriptions, billing, and plan management • Work across backend and frontend to deliver a seamless purchasing experience • Integrate and evolve third-party payment providers so they feel native and reliable • Prototype quickly and learn through iteration • Debug and test your own code to ship safely and quickly • Use AI tools to improve development speed and explore new approaches • Collaborate with product and design to improve conversion and revenue • Drive simplicity, clarity, and speed in all your builds • Participate in incident response and help resolve production issues tied to payment systems

• Own full features—definition, design, development, and deployment • Prototype fast and learn through doing (OODA loop is how we roll) • Architect, evolve, and support core infrastructure across the frontend and backend • Debug, test your own code to deploy rapidly and safely • Use AI tools to supercharge your productivity and explore new technical possibilities • Mentor teammates and strengthen our collaborative engineering culture • Collaborate cross-functionally to turn business problems into elegant tech solutions • Drive simplicity, clarity, and speed in all your builds • Participate in incident response to minimize customer impact and to address root causes

• Manage a small, high-performing squad of engineers focused on payments and monetization • Spend roughly 60% percent of your time writing production code • Own the technical execution behind checkout, subscriptions, billing, and plan management • Unblock engineers and help them make practical, high-quality technical decisions • Drive execution across payments-related work such as checkout improvements, subscription logic, pricing systems, and third-party integrations • Work closely with product and design to ship improvements that increase conversion and revenue • Integrate and improve third-party payment platforms so they feel seamless and reliable • Maintain a high bar for quality, performance, and system reliability • Coach and develop engineers through direct feedback and ongoing support • Hire and onboard new engineers as needed • Push for fast feedback loops and frequent releases • Act as the escalation point for payment-related systems

• Lead the end-to-end Host experience from Mighty Network creation to Day 60. • Drive the pricing, packaging, value, and segmentation of Mighty’s self-service plans. • Manage the priorities and results for a small, independent squad of product designers and engineers. • Utilize the latest AI tools, workflows, and analytics to deliver quality software and build magical experiences.

• Prepare, review, and process contracts, order forms, and renewal agreements for Sales and Customer Success teams • Track contract status through the sales and renewal cycle, coordinating with internal stakeholders as needed • Perform data validation and quality audits within HubSpot across contacts, companies, and deal records • Support internal user training for Sales and Customer Success teams on HubSpot best practices • Build and maintain sales and CS dashboards in HubSpot tracking pipeline health, quota attainment, and renewal rates • Respond to data requests from Sales, CS, and leadership with timely and accurate analysis • Conduct sales cycle analyses, win/loss reviews, and rep productivity assessments • Monitor data quality to ensure dashboard accuracy and reliability • Evaluate current sales and renewal workflows and identify opportunities for automation or standardization • Implement improvements using HubSpot workflows, sequences, and integrations to streamline the sales/renewal cycle • Maintain process documentation, playbooks, and SOPs • Issue and follow up on outstanding invoices via AR management system (Upflow) • Communicate with customers via email on collections and work with Sales/Customer Success to resolve outstanding balances

• Own interview scheduling and logistics across all open roles—technical and non-technical—ensuring a smooth, timely process from first screen to final round. • Serve as the primary point of contact for candidates throughout the interview process, delivering clear communication and a world-class experience. • Partner with recruiters and hiring managers to keep requisitions on track, flag bottlenecks, and maintain momentum across the hiring pipeline. • Manage and maintain our applicant tracking system (ATS), ensuring data accuracy, pipeline hygiene, and timely updates at every stage. • Coordinate and support interview panels, including preparing interviewers with role-specific information, scorecards, and debrief logistics. • Leverage AI-powered tools and modern recruiting technology to automate scheduling, streamline workflows, and improve operational efficiency. • Generate and distribute recruiting reports and dashboards to give hiring teams visibility into pipeline health and key metrics. • Support employer branding efforts by coordinating job postings, managing career page content, and assisting with recruiting events. • Coordinate the end-to-end onboarding process for new hires, including offer letter preparation, background checks, equipment provisioning, and Day 1 logistics. • Maintain and update employee records, HR systems, and people data to ensure accuracy and compliance. • Support benefits administration by fielding employee questions, coordinating open enrollment, and liaising with benefits providers. • Assist with offboarding processes, including exit interviews, system access removal, and knowledge transfer coordination. • Help plan and execute employee engagement initiatives such as team events, all-hands meetings, celebrations, and culture programs. • Track and manage people operations workflows including leave requests, employment verifications, and policy acknowledgments. • Contribute to the development and documentation of People Ops policies, handbooks, and internal resources. • Support performance review cycles by coordinating timelines, distributing materials, and tracking completion across teams. • Identify opportunities to improve people processes and bring forward ideas that enhance the overall employee experience.

• Grow Gross Transaction Volume. Own the number. Obsess over GTV, paying members, and transaction fees/revenue daily. Build the product strategy and execute the roadmap to grow on-platform revenue. • Iterate the checkout and payments experience. Design and ship new payment, checkout, and plan management features for Hosts and their members. Make buying, subscribing, and upgrading seamless. • Drive on-platform revenue. Own the technical integration and product decisions around our payments infrastructure. Build with a third-party platform and make it feel native. • Simplify plan creation and management for Hosts. Reduce friction in how Hosts build, price, and manage their plans. Every step removed is revenue unlocked. • Lead a dedicated squad. Manage a small, focused team. Set priorities, ship fast, and operate with the intensity the opportunity demands. • International payments (Bonus). If you bring experience with cross-border transactions and international payment methods, even better.

• Serve as a strategic partner to new Mighty Pro Hosts during their onboarding phase as they set up their Network in the way that leads to maximum member adoption, engagement, and retention. • Facilitate impactful workshops with Hosts and their teams that establish strong foundations in community design, content cadence, and engagement strategy. • Deliver targeted training on feature utilization, member onboarding flows, and tactical programming to drive adoption, activation, and retention. • Provide creative input and feedback on brand elements like landing pages, welcome experiences, email sequences, and network messaging to ensure a cohesive and compelling member journey. • Own the development and delivery of strategic Community Design Plans—including network architecture, monthly themes, onboarding flows, and launch programming calendars. • Collaborate closely with Launch Specialists and Implementation teams, providing timely information and handling lightweight setup tasks directly where appropriate. • Ensure clarity, consistency, and excellence in the execution of space configuration, access structure, and end-to-end member experience. • Maintain regular updates to internal stakeholders on Host performance, needs, risks, and outcomes—contributing to visibility and cross-functional alignment. • Contribute to shared knowledge across the Customer Success team by capturing and scaling best practices, identifying emerging trends, and improving playbooks.

• Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle. • Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives. • Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community. • Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations. • Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support. • Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly. • Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function. • Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results. • Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments.