• The Instructional Design Project Manager will be responsible for analyzing the Client’s Learning needs and expectations for Independent Business-employed Client Support Professionals (CSPs) who will be servicing Client businesses. • Determine the Client’s Learning needs for Independent Business-employed Client Support Professionals (CSPs). • Secure any existing Client curricula to potentially expedite the Instructional Design process. • Provide thought leadership and direction to Instructional Design Independent Businesses and contractors who are engaged to develop virtual instructor-led activities, blended eLearning solutions, simulations, animations, and other learning solutions to meet Client needs. • Collaborate with Clients to analyze specific business needs, corporate culture, infrastructure, and performance gaps before designing and developing an advanced, custom, performance-improving training solution. • Project manage Instructional Design Independent Businesses and contractors to execute end-to-end course development processes which includes designing and delivering solutions, executing project scope, validating business and technical requirements and parameters, and actively participating in the quality assurance role. • Accomplish project objectives as defined by Client agreements and manage client expectations. • Examine and recommend changes to a Client’s approach to reflect the best practices used in our virtual delivery model. • Collaborate with the Arise Certification Operations area to deliver on all facets of certification around schedules, budget, and quality goals. This includes new client launches and large-scale projects. • Monitor and organize projects in a database as they come in from clients and internal teams. • Develop project plans, schedules, and objectives; establish and achieve financial objectives by preparing a project budget; schedule and approve expenditures; analyze variances and initiate corrective actions as needed. • Keep skills current in the Instructional Design space by tracking industry advances, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, and representing Arise in the industry. • Work with Instructional Design Independent Businesses and contractors to develop project agreements for each new project when necessary. • Implement solutions by monitoring project progress, tracking action items, conducting design and implementation reviews, and examining, researching, and resolving issues and escalate issues with recommendations to appropriate levels. • Build relationship with Clients while managing expectations, communicating project status, and resolving open issues. • Respond to Client concerns, prepare reports, conduct reviews, and lead Client meetings. • Lead performance quality analyses of new and existing Instructional content to ensure quality design standards as well as Arise standards are upheld. • Complete post-production work (e.g. make recommendations to improve results, identify work process improvements, develop and coordinate project controls and associated performance metrics to measure success). • Coordinate Instructional Design Independent Businesses and contractor resources to ensure the appropriate amount of time is spent on projects and help prioritize workload when the project conflicts with other job duties or projects. Other duties as assigned. This position does not manage internal, Arise Teammates.

• Coordinates finance system implementations alongside finance and IT resources, acting as a project manager • Facilitates end user technical support either independently or with external support resources • Coordinates with CargoScience software development team if any development is required • Establishes and implements project communication plans, providing status updates • Works with IT and Finance teams to ensure system documentation and training exists • Participates in, or manages, systems configuration and QA testing • Engages business units to improve and enhance existing systems and processes • Collaborates with IT and Finance teams to scope out new projects • Provides research assistance for new system integration or interface specifications • Technically manages system integrations and interfaces • Ensures all project deliverables are met and gets final business unit sign-off • Assists in the development of business test cases and documents testing procedures • Provides follow up and collects business feedback on provided solutions

• Lead and manage end-to-end implementation of EMIS and EHS digital solutions • Oversee project scope, schedule, budget, risks, and delivery governance • Ensure successful delivery in line with client expectations and contractual commitments • Serve as the primary point of contact for clients and key stakeholders • Coordinate cross-functional teams, including technical configurators, SMEs, and data specialists • Drive clear communication, alignment, and issue resolution throughout the project lifecycle • Guide solution design by aligning business requirements with system capabilities • Provide non-technical oversight of platform configurations (e.g., Enablon, Intelex, VelocityEHS) • Validate deliverables to ensure quality, completeness, and alignment with requirements • Lead requirements gathering sessions, workshops, and stakeholder interviews • Translate business needs into structured functional specifications and implementation plans • Ensure traceability of requirements throughout the project lifecycle • Oversee data integration processes, including migration and validation • Ensure reporting outputs align with regulatory compliance and operational performance needs • Support implementation of reporting frameworks for environmental and EHS metrics • Lead User Acceptance Testing (UAT) processes and ensure resolution of defects • Coordinate training sessions and develop user enablement materials • Drive user adoption and change management initiatives

• Own day-to-day project delivery and execution • Coordinate internal developers, designers, QA specialists, and external vendors • Track tasks, dependencies, milestones, and delivery commitments across all project streams • Ensure stakeholders receive timely updates and that risks are surfaced early • Drive accountability and follow-up across the entire project team • Maintain project documentation, timelines, and planning artifacts • Work closely with production and leadership teams to ensure deadlines and quality targets are met • Identify process gaps and continuously improve project workflows • Act as the central communication hub between all project participants