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Business Technology Owner - AI
Location
United States
Posted
4 days ago
Salary
$82.2K - $95K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Business Technology Owner - AI
McGraw Hill LLC.
Role Description As a Business Technology Owner - AI, you will play a key role in driving the development and expansion of OneReach AI Platform solutions across the Customer Experience Organization. You will: - Collaborate with stakeholders to execute on the product vision, strategy, and roadmap for customer support. - Act as the voice of the customer, gathering and prioritizing use cases to ensure the features meet the needs of students, instructors, and educational institutions. - Create and manage the backlog, clearly defining project charters, user stories, acceptance criteria, and priorities for the AI Administrator and technology development teams. - Manage all end-to-end project execution including writing epics and stories based on themes prioritized from the journey maps for the content delivery teams to execute. - Partner with Business Intelligence teams and key stakeholders to leverage data and analytics that drive continuous improvement and innovation. Qualifications - Bachelor’s degree required (Master’s degree preferred); equivalent education, certifications, or relevant qualifications may also be considered. - Minimum 5 years of applicable experience managing and delivering multiple complex projects simultaneously, ensuring completion on time and within budget. - Experience designing and delivering complex customer support solutions with intuitive user experiences from concept through launch. - Strong understanding of end-to-end software development processes, business requirements, knowledge management, and conversational AI concepts. - Proven ability to influence stakeholders in decentralized environments, facilitate cross-functional collaboration, and effectively engage with senior management. - Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Salesforce, or similar CRM platforms, with strong skills in communication, project coordination, and stakeholder management. Benefits - The pay range for this position is between $82,150-$95,000 annually. - Base pay offered may vary depending on job-related knowledge, skills, experience, and location. - A full range of medical and/or other benefits may be provided, depending on the position offered.
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