• You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities. • You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. • Willingness to travel 20% of time within the city and to other cities within India.

Role Description AO Globe Life is hiring professionals to join our remote team supporting veterans and their families. In this role, you will meet virtually with pre-scheduled clients to help them understand and access important supplemental coverage options. All consultations are scheduled in advance—there is no cold calling or prospecting required. This opportunity is ideal for individuals who enjoy working with people, communicating clearly, and building meaningful client relationships while working remotely. - Conduct scheduled virtual consultations with clients via Zoom - Evaluate client needs and present personalized coverage recommendations - Maintain accurate client records and ensure compliance with internal systems - Provide follow-up assistance regarding policies, updates, and client questions - Participate in regular team meetings, training sessions, and professional development programs Qualifications - Strong communication and organizational skills - Experience in sales, client service, or advisory roles is preferred - Familiarity with the veteran community is a plus - Authorized to work in the United States - Reliable high-speed internet connection and a Windows-based computer with a webcam Benefits - 100% remote work environment - Flexible scheduling options - Weekly pay through a commission-based structure - Vested renewals for long-term income growth - Equity opportunity for qualifying team members - Monthly and quarterly performance bonuses - Paid training and licensing support - Career advancement opportunities and leadership development pathways Company Description

• Own end-to-end resolution of complex customer data questions and issues; drive cross-functional resolution by anticipating roadblocks and taking action based on impact analysis • Own the preparation, delivery, and follow-through of Quarterly Business Reviews for both corporate and enterprise accounts, including performance data analysis and strategic recommendations • Deliver regular customer satisfaction evaluations and ensure customer satisfaction scores remain at or above the company defined standard; Enhance ongoing data processing and deliver efficiencies through critical analysis of data architecture and usage via applied continuous improvement • Drive process flow analysis and process redesign when applicable • Understand each customer's business needs and pain points, act as our advocate to explain the value IntegriChain services provide, and drive usage of the products to which the customer subscribes • Manage the communication of timelines, change requests, and status reports of all corporate customer associated projects • Proactively identify, escalate, and lead the response to customer churn risks; develop and own action plans to address concerns, leveraging cross-functional teams and data-driven reasoning to influence outcomes; Develop, document, train and update processes as they relate to the customer • Collaborate with subject matter experts, developers and QA teams to manage delivery of newly defined analytics and reports from start to finish • Lead the creation of project plans for custom requests and enhancements; guide internal stakeholders through task execution within assigned modules, track progress, and ensure timely team delivery • Lead training, documentation, and delivery efforts; coach and develop junior team members on best practices across 2–3 modules and share knowledge cross-functionally • Define, document, and gain customer approval for new and enhanced report requirements to provide analytical, reporting and data mart structures that enhance data visualization • Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage • Coach and develop Customer Engagement Associates on account leadership, complex problem-solving, and customer communication; informally lead project pods or team initiatives as needed • Propose process improvements that eliminate toil within the department

Role Description The Major Customer Success Manager - Uniti is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Major Customer Success Manager assures us customers are satisfied with services and are realizing the value of their investment in Uniti. The role proactively engages customers to: - Provide product and feature updates - Help customers increase usage of product features - Facilitate product training - Identify opportunities to deepen and expand customer relationships based on real-time insights into customer needs The Major Customer Success Manager also orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer’s promise. Key aspects of the role include: - Proactively engage Elite and Enterprise accounts and develop compelling solution use-cases - Execute customer check-in schedules to ensure the right solutions are top of mind - Collaborate with Sales Executives on defining the strategy and vision for key customers - Build a deep understanding of customer needs and challenges and how Windstream's products can add value to the customer - Nurture and support customers through regular proactive engagement - Conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction - Articulate compelling product opportunities based on a deep real-time knowledge of the customer technical environment and unique issues - Initiate opportunities and partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer - Partner with Elite Care and Service Delivery to prioritize issues - Address the root cause of problems to improve the customer experience - Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at-risk - Partner with Access Ops teams to prioritize advanced access conversions - Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products - Increase customer awareness of the benefits of conversions and facilitate the customer journey through the migration process - Provide product training to customer users and address issues that limit the number of users while monitoring customer satisfaction - Deliver on core Customer Success business KPIs - Drive high feature adoption and product usage - Deliver against time-to-first value targets - Drive high customer health scores - Maximize customer lifetime value and consistently translate customer knowledge into opportunities to deepen and expand the customer relationship Qualifications - Customer relationship skills and a solution focus - Experience in expanding adoption at enterprise customers - Understanding of value drivers in recurring revenue business models - Understanding of the SD-WAN and UCaaS product suites and roadmap - Data and technology orientation - Technical ability to speak to customers - Cross-disciplinary collaboration skills Requirements - Bachelor’s degree and 9+ years professional level related experience or an equivalent combination of education and professional related experience - 3-4 years customer relationship management experience - Experience in the technology or telecom sectors - Track record of cross-disciplinary team collaboration, influencing and effective stakeholder management - Ability to build compelling product use cases - Ability to effectively resolve complexity and overcome roadblocks to achieve tangible outcomes Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan