LumiMeds

• Must maintain availability during core U.S. Pacific Time business hours (9 AM – 5 PM PT) • You’ll own the full creative process for paid performance advertising—strategy, production, and optimization • You will personally produce the work. • Help our team write copy, design statics, edit video, build landing page concepts, and iterate fast based on data. • Take ownership of creative decisions across the entire journey. • Work directly with our co-founders and own the output from concept to checkout.

Role Description You aren’t just making calls; you are vetting the partners that power our patient care. You will: - Identify & Map: Research and build a targeted list of high-potential compounding pharmacies (specifically 503A and 503B facilities). - Execute Outreach: Conduct high-volume, professional outreach via phone and email to pharmacy owners and pharmacists-in-charge. - Qualify Rigorously: Vet potential partners based on strict criteria: licensing status, GLP-1 fulfillment capacity, state reciprocity, and turnaround times. - Pipeline Management: Maintain meticulous records in our CRM, ensuring every lead is tracked from initial contact to handoff. - Facilitate Handoffs: Schedule qualified meetings for our internal partnerships team to close the deal. Qualifications - 4+ years of experience in B2B SDR/BDR work, healthcare recruiting, or medical sales. - Strong familiarity with US business culture and communication styles. - Tech-savvy (Experience with CRMs, Google Workspace, and VoIP tools). Requirements - Prior experience with GLP-1s, compounding pharmacies, or pharmaceutical supply chains. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.

• Design and run structured A/B and multivariate tests across paid creative, landing pages, offers, and funnel steps — with clear hypotheses, success metrics, and documented learnings • Build and maintain a testing roadmap prioritized by expected impact on CAC and conversion rate • Own Meta and Google campaign execution — audience strategy, bid management, budget allocation — optimizing continuously based on test results • Partner with engineering on landing page and funnel experiments — you form the hypothesis, they build the variant, you call the result • Manage creative testing pipeline — brief UGC and ad creative, run hook tests, iterate rapidly on what moves thumb-stop and CVR • Own pixel and attribution integrity so test results are trustworthy — Meta Pixel, custom funnel events, HubSpot tracking • Maintain a living testing log: every test, its hypothesis, result, and what we do next • Report weekly on CAC, ROAS, consult booking rate, and lead quality — with test-driven explanations for movement

• Edit 12–16 short-form educational videos per month (15–90 seconds) from self-shot creator footage for Instagram Reels and TikTok • Add captions, lower thirds, callouts, on-screen text, and B-roll where it strengthens the message • Cut 8–15 paid ad variations per month for Meta, TikTok, and YouTube: hook-led, conversion-focused, built for testing • Produce multiple variants of each concept (different hooks, CTAs, and first-3-second openers) so the media team can run proper creative tests • Iterate quickly on winning ads: recut hooks, swap B-roll, refresh creative when fatigue sets in • Edit UGC submissions from real customers and paid UGC creators into polished short-form content that still feels native and authentic • Stitch multi-clip UGC into cohesive narratives (problem, product, result framing, within compliance bounds) • Use AI tools strategically to speed up production (auto-captioning, transcript-based editing, B-roll generation, voice cleanup) without letting AI shortcuts compromise accuracy or compliance • Apply LumiMeds brand standards consistently: fonts, colors, logo placement, end cards, disclosure formatting • Implement compliance reviewer feedback on cuts and revisions, sometimes across multiple rounds • Maintain organized project files and an archive of raw footage, approved B-roll, finished cuts, and ad variant trees • Stay current on what's working on Reels, TikTok, and paid social in the health and wellness space

• Create 4–8 short-form educational videos per month (15–90 seconds) for Instagram Reels and TikTok • Cover topics like: how GLP-1s work, what tirzepatide is, the difference between brand and compounded medications, what metabolic health actually means, common patient questions, what to ask your provider • Translate clinical concepts into plain-language explanations without losing accuracy • Collaborate with the marketing team on monthly content calendars and topic prioritization • Work with our compliance reviewer to ensure every piece meets FDA marketing guidelines for compounded medications • Provide light medical/clinical review of other team-created content when asked • Stay current on FDA guidance, GLP-1 research, and compounded medication regulation • Cover topics regarding longevity and women’s HRT therapies

• Run CS performance day to day. Response times, resolution rates, CSAT, escalations — you monitor them, diagnose them, and drive them up. You're hands-on without micromanaging. • Leverage AI to solve ops problems at scale. When you see a repeating task, your first instinct is not to document it for the next hire. It's to ask whether a model, an agent, or a workflow automation can handle it — and then build or commission the solution. • Work directly with engineers to design systems. You write specs the same way a technical PM does: precise, structured, executable. You can sit in a design conversation with engineering and contribute real requirements, data flows, and edge cases. • Build and refine SOPs, workflows, and internal tooling. You document what works, kill what doesn't, and version-control the systems that run support. You think of SOPs as living code, not static PDFs. • Hire, onboard, coach, and escalate. You still run a team. You support hiring, training, and development for CS staff, and you remain the escalation point for the hardest customer issues. • Collaborate cross-functionally. Product, Engineering, Clinical, and Ops all intersect in support. You're the one who sees the pattern first and turns it into a ticket, a spec, or a meeting that matters. • Measure everything. Every change you make has a baseline and a target. If you can't tell whether something worked, you didn't design it right.

• Write tickets AI coding agents can execute. Your specs are precise, structured, and unambiguous. Claude Code, Cursor, or a junior engineer can run with them without a 30-minute sync. Acceptance criteria, edge cases, API contracts — all there. Your tickets ship, not loop. • Ship with AI, not just talk about it. You prototype functional flows before engineering is involved. You read AI-generated code, spot where it breaks, and redirect. "Doing the work" includes spinning up a proof-of-concept in a day. • Prioritize for commercial impact. Every roadmap trade-off has a revenue, retention, or margin consequence. You can model it, defend it, and kill features that don't earn their place — even ones you championed. • Own interlocking systems end to end. E-commerce checkout → subscription lifecycle → clinical intake → mobile engagement loop. You understand the state machines deeply enough to catch edge cases engineering misses. • Engage at the architecture level. Opinions about API design, data modeling, and system reliability — backed by technical specificity, not product intuition. You've shipped on Next.js/Node.js and understand how front-end choices propagate downstream. • Drive the consumer loop. DAU, cohort retention, push open rates, conversion — you know these as intimately as your sprint backlog. • Design around compliance, not after it. HIPAA and SOC2 are day-one constraints, not post-launch surprises.

• Own the full creative process for paid performance advertising—strategy, production, and optimization—across Meta, Google, TikTok, YouTube, and Reddit, and other advertising initiatives. • Personally produce the work: You will also help our team write copy, design statics, edit video, build landing page concepts, and iterate fast based on data. • Take ownership of creative decisions across the entire journey: You don’t need to be a full marketing manager, but you must have the instinct to look at a landing page and know it’s leaking conversions, or spot a disconnect between an ad’s promise and the post-click experience. You’ll work directly with our co-founders and own the output from concept to checkout.

About LumiMeds LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction. In this role, you'll QA landing pages, write clear Linear tickets, and coordinate across marketing, engineering, and our ad agency—catching issues before they go live and ensuring nothing falls through the cracks. What We Need You to Do Well - Create to-do lists and coordinate tasks across designers/copywriters - Maintain documentation and organized Figma folders - Create Linear tickets quickly and consistently - Track team workload and project status - Follow up when given clear direction What We Need You to Be Great At - Execute on first instruction — don’t ask for double confirmation. If it’s written clearly, implement it. - Write tickets with full context — include: what’s broken, where, steps to reproduce, screenshots, device info, business impact. Engineers shouldn’t need to ask follow-up questions. - Own requirements — when engineering asks “how should this work?” have the answer or get it fast. Don’t pass questions to others. - Communicate proactively — announce deployments and changes in public channels without being reminded. - Understand marketing context — know why things matter, not just what. Understand pricing, compliance, and how pages connect to campaigns. - Prioritize urgency — when something’s broken and costing money, fix the critical thing first. Don’t wait for full updates. - Think independently — propose solutions, don’t just relay problems. Requirements - 2–3+ years marketing ops, project coordination, or digital marketing - Experience with ticketing systems (Linear, Jira, Asana) - Strong written communication - Self-starter who doesn’t need constant direction - Can make judgment calls on priority and severity Nice to Have - Landing page QA / A/B testing - Figma - Healthcare/telehealth experience How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.

About LumiMeds LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction. Location: Remote (Europe, South America) Type: Full-Time Contract About the Role We're looking for a creative and detail-oriented Graphic Designer to support our marketing, growth, and brand initiatives. This role works closely with our Marketing and Creative teams to produce high-quality visuals across digital platforms. If you understand brand consistency, work fast without sacrificing quality, and can take direction while adding creative input — you'll thrive here. What You'll Do - Design visual assets for social media, ads, email, web, and landing pages - Create graphics for marketing campaigns, product launches, and promotions - Maintain brand consistency across all design outputs - Collaborate with marketing, content, and growth teams on creative concepts - Revise designs based on feedback and performance insights - Manage multiple design requests and deadlines in a fast-paced environment What We're Looking For - 4+ years of experience in graphic design or a similar role - Strong portfolio demonstrating digital-first design work - Proficiency in design tools (Adobe Creative Suite, Figma, Canva, or similar) - Understanding of branding, layout, typography, and color - Ability to take feedback well and iterate quickly - Strong English communication skills - Experience in healthcare, wellness, SaaS, or startup environments is a plus Nice to Have - Experience designing for paid ads (Meta, Google, TikTok) - Basic understanding of marketing funnels or conversion-focused design - Motion graphics or short-form video design experience - Familiarity with AI image tools (Midjourney, Adobe Firefly, or similar) Why LumiMeds? - Remote-first, globally distributed team - Clear creative direction and brand standards - Fast turnaround, low bureaucracy - Opportunity to grow with a scaling healthtech company How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.