LumiMeds

• Write and edit marketing copy for: ○ Email & SMS campaigns ○ Landing pages and website content ○ Paid ads (Meta, Google, etc.) ○ Social media captions and short-form content • Collaborate with the Creative Director and marketing team on exciting campaigns and launches • Adapt copy to different tones (educational, supportive, conversion-focused) to best connect with our audience • Ensure our messaging aligns with our brand voice and compliance standards • Revise copy based on performance data and feedback to continuously improve • Occasionally assist with patient-facing or internal communications to support our team

Role Description We are looking for a hands-on Sales Team Leader who can drive daily execution, coach performance, and lead by example. This is not a management role where success is measured by reports and meetings. We need someone who understands what it means to sell, can jump into difficult conversations when needed, and can coach a team toward consistently achieving conversion goals. You'll be the primary leader for your Sales Representatives during your shift, ensuring: - Leads are followed up quickly - Pipelines remain healthy - KPIs are achieved - Blockers are removed before they impact results Your mission is simple: help the team close more patients while building a high-performance sales culture. What You'll Do - Own the Shift: Take full responsibility for your team's performance during U.S. business hours. Manage attendance, coverage, workload distribution, and daily execution. - Coach for Higher Conversion: Review calls, provide real-time coaching, role-play objection handling, and help Sales Representatives improve closing techniques. - Drive Performance: Monitor daily KPIs including: - Lead response time - Contact rate - Appointment rate - Conversion rate - Revenue generated - Activity metrics (calls, SMS, email follow-ups) Identify performance gaps early and implement action plans. - Remove Roadblocks: Serve as the first point of escalation for sales questions, complex objections, CRM issues, and operational challenges. Solve problems before escalating to leadership whenever possible. - Manage the Pipeline: Ensure inbound leads are worked promptly, outbound campaigns remain active, and no opportunities fall through the cracks. - Hold the Team Accountable: Maintain high standards for CRM documentation, follow-up discipline, sales quality, and adherence to sales playbooks. - Improve the Process: If you identify friction in the sales process, propose solutions. We're looking for builders—not people who simply point out problems. - Report with Insight: Provide leadership with performance updates that include trends, root causes, and actionable recommendations—not just numbers. Qualifications - 4+ years of sales experience (inside sales, telesales, high-ticket sales, or B2C sales) - At least 2 years leading, mentoring, or coaching a sales team - Proven experience improving sales performance and conversion rates - Strong understanding of inbound lead management and outbound prospecting - Experience coaching objection handling and consultative selling techniques - Comfortable working in a fast-paced startup environment - Professional-level English communication skills (written and verbal) - Highly organized with strong follow-up discipline - Experience using CRM systems, Dialpad, Slack, spreadsheets, or similar sales tools - Experience in telehealth, healthtech, SaaS, DTC, wellness, or subscription businesses is highly preferred What Makes You Successful - Extreme Ownership: You don't wait for someone else to solve problems. You identify issues, make decisions within your scope, and keep the business moving. - Sales Leadership: You know how to motivate people through coaching, accountability, and measurable improvement—not just pressure. - Data-Driven: You understand sales metrics and know how to translate dashboards into coaching actions. - Resourceful: You look for solutions before escalating problems and help your team become more self-sufficient. - Decisive: You can make quick, informed decisions while balancing customer experience and business objectives. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.

• Provide exceptional support to patients via phone, email, chat, and SMS • Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management • Guide patients through the telehealth experience with empathy, professionalism, and accuracy • Escalate clinical questions appropriately while maintaining patient confidence • Coordinate with Clinical, Operations, Sales, and Patient Success teams to resolve complex issues • Document every interaction accurately within our CRM and patient management systems • Follow up proactively to ensure issues are fully resolved • Identify recurring patient pain points and provide recommendations to improve processes • Meet established KPIs including response times, customer satisfaction (CSAT), first contact resolution, and quality metrics • Represent the LumiMeds brand with professionalism in every patient interaction

• Lead, coach, and develop a remote team of B2C Sales Representatives through daily coaching, call reviews, and performance management. • Own inbound lead conversion and outbound follow-up strategies to maximize patient acquisition. • Analyze every stage of the customer journey—from lead assignment through enrollment—to identify bottlenecks and improve conversion rates. • Build and continuously refine sales scripts, objection handling frameworks, follow-up cadences, and coaching materials. • Establish clear daily, weekly, and monthly KPIs while creating a culture of accountability and continuous improvement. • Monitor CRM hygiene, pipeline health, and forecasting accuracy. • Partner closely with Marketing to improve lead quality, campaign performance, and customer acquisition efficiency. • Collaborate with Operations and Customer Success to ensure a seamless patient experience from first contact through enrollment. • Use AI tools and automation to improve coaching, reporting, sales productivity, and operational efficiency.

Role Description We're looking for a Senior Front-End Engineer to help build and scale our next-generation web applications. You'll work closely with Product, Design, Backend, and AI teams to create intuitive, high-performance user experiences while leveraging the latest AI technologies to accelerate development. This is a hands-on role for someone who enjoys ownership, writing clean code, and shipping impactful features quickly. Responsibilities - Build and maintain scalable, high-quality web applications using modern frontend technologies. - Collaborate closely with Product, Design, Backend, and AI teams to deliver exceptional user experiences. - Develop reusable UI components and contribute to our design system. - Optimize application performance, accessibility, and responsiveness. - Participate in architecture discussions, code reviews, and technical planning. - Integrate APIs and AI-powered features into the frontend experience. - Mentor junior engineers and promote frontend best practices. - Continuously improve development workflows and engineering standards. - Leverage AI tools to improve productivity and software quality. Qualifications - 5+ years of professional Front-End development experience. - Expert-level proficiency with React and TypeScript. - Strong experience with Next.js. - Solid knowledge of HTML5, CSS3, JavaScript (ES6+), and responsive design. - Experience with state management (Redux, Zustand, Context API, or similar). - Experience consuming REST APIs and/or GraphQL. - Familiarity with modern testing frameworks such as Jest, React Testing Library, Cypress, or Playwright. - Experience optimizing application performance and Core Web Vitals. - Strong understanding of Git and modern development workflows. - Experience working in Agile teams. - Professional-level English communication skills. - Comfortable working U.S. business hours. Requirements - Experience building AI-powered applications or integrating LLM APIs (OpenAI, Anthropic, Gemini, etc.). - Experience with Tailwind CSS or modern UI frameworks. - Familiarity with cloud platforms (AWS, Azure, or GCP). - Experience in HealthTech, Telehealth, SaaS, or other regulated industries. - Startup experience. What We're Looking For - Strong ownership mentality. - Excellent problem-solving skills. - Passion for building outstanding user experiences. - Ability to work independently in a remote environment. - Comfortable with ambiguity and rapid iteration. - AI-first mindset and eagerness to adopt emerging technologies. Benefits - Build products that improve healthcare through AI. - High-impact role with significant ownership. - Fully remote work environment. - Fast-growing startup where your contributions matter. - Competitive compensation. - Opportunity to work with cutting-edge AI technologies. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.

Role Description We are looking for a decisive and autonomous Customer Support Team Leader to take ownership of our frontline CS/OPS team. This is not a role for someone who waits for instructions. We need a leader who can step in, assess the situation, unblock agents, and drive performance without needing constant supervision from the Operations Manager. You will be the primary point of contact for your team during your shift. Your goal is to ensure the ship runs smoothly, standards are upheld, and problems are solved before they need to be escalated to upper management. What You'll Do - Own the Shift: You are responsible for the team’s output during US hours. You will manage coverage, attendance, and workflow distribution independently. - Drive Performance, Don't Just Watch It: Deeply analyze metrics (response time, CSAT, QA) and proactively intervene when an agent is falling behind. - Be the First Line of Defense: Handle complex escalations and agent questions. You should be the one providing answers, not asking the Ops Manager for them. - Coach for Self-Sufficiency: Mentor agents on quality and tone, but more importantly, teach them how to use their resources so they become more independent. - Enforce Standards: Hold the team accountable for SOPs and workflows. If a process isn’t working, suggest a fix rather than just complaining about it. - Reporting with Insight: When you report to leadership, provide not just data, but insights and proposed solutions for any issues you've spotted. Qualifications - 4+ years experience in Customer Support, with at least 2 years in a leadership/mentor role. - Extreme Ownership: A track record of taking initiative. - Resourcefulness: Ability to find answers independently. - Decisiveness: Comfortable making judgment calls in a fast-paced environment. - Strong Command of English: Excellent written and verbal communication skills are non-negotiable. - Reliability: Stable internet connection, a quiet environment, and impeccable attendance. - Tech-Savvy: Experience with SaaS, Telehealth, or complex CRM tools is a major plus. Why this role matters Currently, our leadership team is spending too much time managing the day-to-day. We need you to be the anchor that stabilizes operations. If you are a leader who loves to build processes, empower agents, and take the lead without being pushed, this is the home for you. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.

Role Description We are looking for a decisive and autonomous Customer Support Team Leader to take ownership of our frontline CS/OPS team. This is not a role for someone who waits for instructions. We need a leader who can step in, assess the situation, unblock agents, and drive performance without needing constant supervision from the Operations Manager. You will be the primary point of contact for your team during your shift. Your goal is to ensure the ship runs smoothly, standards are upheld, and problems are solved before they need to be escalated to upper management. What You'll Do - Own the Shift: Responsible for the team’s output during US hours, managing coverage, attendance, and workflow distribution independently. - Drive Performance, Don't Just Watch It: Deeply analyze metrics (response time, CSAT, QA) and proactively intervene when an agent is falling behind. - Be the First Line of Defense: Handle complex escalations and agent questions, providing answers rather than asking the Ops Manager for them. - Coach for Self-Sufficiency: Mentor agents on quality and tone, teaching them how to use their resources to become more independent. - Enforce Standards: Hold the team accountable for SOPs and workflows, suggesting fixes for processes that aren’t working. - Reporting with Insight: Provide not just data, but insights and proposed solutions for any issues you've spotted when reporting to leadership. Qualifications - 4+ years experience in Customer Support, with at least 2 years in a leadership/mentor role. - Extreme Ownership: Track record of taking initiative and finding solutions within established guidelines. - Resourcefulness: Ability to find answers by checking the knowledge base, history, and SOPs before asking leadership for help. - Decisiveness: Comfortable making judgment calls in a fast-paced environment. - Strong Command of English: Excellent written and verbal communication skills are non-negotiable. - Reliability: Stable internet connection, quiet environment, and impeccable attendance. - Tech-Savvy: Experience with SaaS, Telehealth, or complex CRM tools is a major plus. Benefits - Remote-First Global Team: Work from home with a team that values output over micromanagement. - Real Impact: Your ability to lead will directly shape our customer experience. - Growth Potential: Clear path to Operations Management for those who demonstrate true ownership. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.

Role Description The Medical Director at LumiMeds will be responsible for the clinical integrity and oversight of our telehealth platform. This role involves setting clinical protocols, supervising providers, and ensuring the highest standard of patient care. You will collaborate with key teams to build scalable care systems while maintaining compliance with regulations. Responsibilities - Serve as the senior clinical authority, accountable for patient care quality and safety - Develop and refine clinical protocols for weight management and metabolic health - Recruit, onboard, and supervise providers, ensuring consistency and safety in prescribing - Ensure compliance with federal and state regulations, including telehealth and prescribing laws - Monitor clinical outcomes and lead root-cause analysis for complex cases - Embed clinical safety checks into the platform and ensure accurate patient-facing content - Support credentialing of new providers and provide clinical input on new markets - Track and report key clinical metrics to leadership and the Board Qualifications - MD or DO with an active, unrestricted medical license in at least one U.S. state (multi-state licensure preferred) - Board certification in a relevant specialty (e.g., internal medicine, family medicine, endocrinology, obesity medicine) - 7+ years of clinical practice experience, with leadership or medical director experience - Experience supervising nurse practitioners, physician assistants, or a distributed provider network - Knowledge of telehealth regulations, interstate licensure, and controlled substance prescribing - Strong analytical and written communication skills - Comfortable working in a fast-paced startup environment How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.

• Proactively contact at-risk patients before they disengage or cancel — using behavioral signals, usage patterns, and CRM flags to prioritize outreach • Handle inbound cancellation and pause requests with empathy and confidence — save accounts where there's a real path to do so • Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email • Educate patients on their progress, plan options, and the rationale for staying on track — using approved, non-clinical messaging • Identify patients who need escalation to care or clinical teams and hand off cleanly • Maintain precise CRM documentation on every patient interaction, outcome, and next step • Hit retention, save rate, and reactivation KPIs consistently • Surface patterns — reasons for cancellation, common objections, product gaps — and feed them back to product and ops teams • Contribute to refining retention playbooks, save scripts, and win-back sequences as we scale

• You will own the relationship with our existing patient base — proactively engaging subscribers before they disengage, handling cancellation and pause requests, and identifying the moments where a patient needs a nudge, a reframe, or a real conversation to stay committed to their care. • This is not a reactive churn queue. You'll reach out before the cancel request comes in, identify at-risk patients through behavioral signals, and build the kind of trust that makes patients want to stay. • You'll need empathy, persistence, and the ability to have honest conversations about health commitments — not just subscription logistics. • Proactively contact at-risk patients before they disengage or cancel — using behavioral signals, usage patterns, and CRM flags to prioritize outreach. • Handle inbound cancellation and pause requests with empathy and confidence — save accounts where there's a real path to do so. • Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email. • Educate patients on their progress, plan options, and the rationale for staying on track — using approved, non-clinical messaging. • Identify patients who need escalation to care or clinical teams and hand off cleanly. • Maintain precise CRM documentation on every patient interaction, outcome, and next step. • Hit retention, save rate, and reactivation KPIs consistently. • Surface patterns — reasons for cancellation, common objections, product gaps — and feed them back to product and ops teams. • Contribute to refining retention playbooks, save scripts, and win-back sequences as we scale.