• Use technical knowledge to install, monitor, and customize clients' systems • Collaborate with Sales, Project Manager, customer IT, and biomed to implement solutions • Ensure a client has a positive experience with the purchased product • Assess and remediate existing infrastructure for installation of new solution • Perform installation, validation, and connectivity on assigned equipment • Develop and maintain strong relationships with customers to identify needs and ensure satisfaction • Provide instruction on equipment operation, diagnostics, and effective use

Role Description A typical day as an Industry Marketing Specialist might include the following: - Consulting with marketing team members and industry stakeholders to develop and execute industry-specific marketing plans, including both brand awareness and lead generation initiatives. - Aligning industry marketing strategies with firmwide priorities, tailoring approaches to meet the unique needs of each industry. - Contributing ideas and supporting the execution of creative, integrated marketing campaigns across inbound and outbound channels. - Assisting with campaign performance tracking, measurement, and follow-up to inform future strategy. - Analyzing market and campaign data to provide insights and recommendations. - Collaborating with the Go-to-Market team to deliver industry campaigns and support service line and regional priorities. - Working with partners, managers, and research professionals to build target lists, understand competitors, and deepen knowledge of target clients. - Supporting thought leadership efforts by identifying speaking opportunities and coordinating related logistics. - Managing industry sponsorships and coordinating event logistics for seminars, conferences, and tradeshows with internal teams. - Leading the planning and execution of industry webinars, including scheduling, stakeholder coordination, content development, communications, and attendee tracking. - Assisting with the creation and distribution of industry-specific marketing materials, including collateral, emails, presentations, and other campaign assets. - Managing industry marketing budgets, including annual planning, ongoing tracking, and monthly review to ensure alignment with priorities and spend. - Ensuring timely, accurate execution of projects while maintaining deadlines, budgets, and quality standards. Qualifications - Bachelor’s degree in marketing, communications, business or a related field required; or equivalent experience. - Minimum of 5+ years of business-to-business marketing experience, preferably in a professional services firm. - Excellent interpersonal and client service skills. - Strong organizational/follow-up skills and attention to detail. - Knowledge and understanding of key marketing principles, concepts, tactics and the functional roles within the marketing team. - Ability to work on multiple projects and meet deadlines by setting priorities with work projects. - Proficient with computers, Microsoft Office (Word and Excel) and can use various software packages, such as Microsoft Dynamics CRM. - Strong communication skills, both written and verbal. - Team-focused mindset, with the ability to build rapport and relationships with colleagues. - Must be authorized to work in the United States now or in the future without visa sponsorship. Benefits - Generous paid time off. - Comprehensive medical, dental, and vision insurance. - 401(k) profit sharing. - Life and disability insurance. - Lifestyle spending account. - Certification incentives. - Education assistance. - Referral program. Compensation $60,000-$85,000. Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity. Next Steps We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page. Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.

Role Description Authenticom is seeking a Technical Implementation Specialist to support the setup, onboarding, and ongoing maintenance of dealership data integrations. This role serves as a key point of contact for dealerships and vendors, helping ensure customer data is accurately configured, validated, and maintained. The ideal candidate enjoys solving problems, learning new software systems, and helping customers succeed. You'll work with dealership personnel, software vendors, and internal teams to configure integrations, troubleshoot issues, complete onboarding activities, and ensure a high-quality customer experience. This role is ideal for candidates with experience in automotive dealerships, software support, customer success, implementation coordination, technical customer service, or related roles. What You'll Do - Implementation & Onboarding - Configure dealership data integrations and assist with implementation activities. - Complete setup, validation, and quality control checks to ensure accurate data processing. - Manage onboarding tasks and coordinate implementation requirements with dealerships and vendors. - Support order fulfillment activities and ensure customer setups are completed accurately and on time. - Customer Support & Troubleshooting - Respond to customer inquiries via phone, email, and chat. - Troubleshoot data, software, and configuration-related issues. - Work with dealerships and internal teams to resolve onboarding and integration concerns. - Escalate complex technical issues when necessary while maintaining ownership of customer communication. - Automotive Systems Support - Assist dealerships using Dealer Management Systems (DMS) such as: - CDK - Reynolds & Reynolds - Dealertrack - Other dealership software platforms - Guide dealership personnel through setup requirements and data export procedures. - Help customers understand integration requirements and best practices. - Documentation & Collaboration - Document customer interactions, troubleshooting activities, and resolutions within Salesforce and related systems. - Maintain accurate case records and implementation notes. - Collaborate with Sales, Technical Support, Customer Success, and other internal teams. - Assist with dealer onboarding, data feed approvals, and synchronization issues. - Operational Excellence - Prioritize and complete work according to service level agreements (SLAs) and department standards. - Maintain high levels of accuracy, responsiveness, and customer satisfaction. - Identify opportunities to improve processes and customer experience. Qualifications - Minimum 2 years of experience in customer support, technical support, implementation support, dealership operations, software support, or a related customer-facing role. - Minimum 1 year of successful remote work experience. - Strong troubleshooting and problem-solving skills. - Experience using Microsoft Office or Google Workspace. - Intermediate to advanced Excel skills, including filtering, sorting, and working with data files. - Experience using Salesforce, CRM software, or ticketing systems. - Strong written and verbal communication skills. - High school diploma or equivalent. Preferred Qualifications - Experience working in the automotive retail technology vertical. - Experience supporting dealership software, Dealer Management Systems (DMS), or automotive technology platforms. - Experience with CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar systems. - Associate's degree, technical certification, or related education. - Experience supporting SaaS or software-based products. Benefits - Medical, dental, and vision insurance - Paid holidays - Paid time off - Volunteer time off - Wellness activities - Birthday time off - Remote-first work environment - Professional development opportunities Equal Opportunity Employer Authenticom is committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences. Applicants must be authorized to work in the United States or Canada. Visa sponsorship is not available for this position.

• Work with customer/end-users to gather and translate the business needs into detailed software requirements (Functional/Non-Functional, Integration and technical specifications). • Perform system analysis on software programs, applications, and web services/APIs, utilizing development tools, including potential source code and system configurations investigation, during analysis. • Lead and guide testing and troubleshooting of system features during implementation, including documenting defects, errors and solutions by performing RCA (Root Cause Analysis). • Become fluent in engineering process and maintain relationships with key technical subject matter experts. • Engage technology, product and operational experts as applicable to advise / create solution options that mitigate risks and ensure a successful solution roll-out. • Learn Platform Architecture, product, and integration capabilities and remain current on them. • Efficiently integrate new systems, features, modules, and applications with business operations and services. • Assess customer technology and operational constraints to identify gaps and risks. • Document process workflow, build and configure the system based on design and ensure configuration meets requirements and works as expected. • Create and maintain deliverables within the assigned area. • Collaborate as part of the full client lifecycle to include: RFP, demo, project kick-off, implementation, go live and optimization. • Maintain industry expertise. • Maintain compliance with lnovalon's policies, procedures and mission statement. • Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. • Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company. • Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.