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Intelligence for high-stakes environments, where timing, perception, and context all matter.
Network Security Technician
Location
Ohio
Posted
124 days ago
Salary
$65K - $80K / year
Seniority
Junior
Job Description
Network Security Technician
Logically
• Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Conduct multi-vendor troubleshooting • Facilitate customer communication via phone and email • Monitor service requests and call queue to ensure service levels and KPI’s are met • Answer technical questions, then verify and resolve technical problems • Contribute to customer-facing and internal documentation used for self-support • Maintain individual ticket queue to ensure timeliness and efficiency • Responsible for consistent communication with the customer, including being the liaison between customer and internal resources • Upgrade, install, and troubleshoot networks, networking hardware devices and software • Implement troubleshooting analysis of Firewalls, Network Switches, Wireless APs, and NGAV • Install, configure, and maintain network services, equipment, and devices • Help to create and improve documentation of best practices • Work directly with escalation and engineering teams to get customer problems resolved • Communicate with internal teams to find solutions and improvements for critical customer issues • Perform other administrative work and project tasks to support various department initiatives • Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall add/changes and firmware updates • Job routinely requires lifting equipment weighing 15 pounds and may require occasional lifting equipment up to 50 pounds. • Develop into subject matter expert in at least one area
Job Requirements
- Associate's degree preferred
- 1+ years of experience in professional IT Business environment
- Preferred certification in Network+ and/or Security+
- Basic Problem solving
- Basic understanding of Level 1 Help Desk and/or Network related issues and demonstrated aptitude for growth
- Strong problem-solving aptitude, ability to effectively route issues with the appropriate priority to the appropriate service board
- Must possess excellent customer service skills and deliver services in a personable, courteous, and professional manner
- Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills
- Business acumen; translating business requirements into related solutions
- Flexible and able to remain calm in times of stress while managing multiple priorities at one time
- Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
- Sound problem-solving technique with ability and persistence to generate options and select the best solution
- Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
- Ability to communicate effectively with customers and various levels of management both verbally and in written form
- Ability to manage multiple projects in a fast-paced environment
- Team player mentality and willingness to share knowledge with others
- Lifting equipment weighing 15 pounds with occasional lifting up to 50 pounds.
Benefits
- Competitive wages and benefits
- Opportunities for personal and professional development
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