About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The position This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior MM/Ent. Customer Success Manager, as part of our Customer Experience team. As a senior member of the team, you will be Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote - Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements - Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral - Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales - Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact - Share learning and drive development and enablement opportunities within the Customer Success team - Take an active role in coaching and mentoring for junior members of the Customer Success team Requirements - Proven track record as as a Senior/Enterprise CSM. - Experience managing complex large clients (50+ employees) autonomously. - This role requires strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations. - Ability to understand the business requirements and technical problems and help them with best practices and the right next action. Functional knowledge of Remote service and our platforms. - Proven track record of building relationships with senior customer executives in enterprise or strategic accounts. Experience in managing different levels of leadership team engagement a regular basis required. - Identify new opportunities: up-sell, cross-sell, additional training. - Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams. - Experience mentoring new team members. - Fluent written and spoken English, and well structured communication skills in speaking & writing. - It's not required to have experience working remotely, but considered a plus. Key responsibilities - Develop a deep understanding of the customer's business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones and measurable KPIs to achieve the outcomes. - Take responsibility for the entire customer journey, grow them into long term partners, and own client retention & expansion. - Identifying upselling & cross-selling opportunities, and managing campaigns and product promotion, as well as introducing new features to our clients. - Apply domain/technical knowledge of Remote platform, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success plan. - Partner with customer-facing account teams and executives (sales, support, professional services, engineering, product, and partners) on overall platform success. - Accelerate customer’s P2V (Purchase to Value) journey and thereby help to protect recurring renewal revenue and expand customer NRR (Net Retention Rate). - Engage regularly and develop deep relationships with customer stakeholders including business and technical teams. - Coordinate small customer projects. - Maintain knowledge of market trends and competitive insights and act as Remote evangelist with customers, partners, and ecosystem communities. - Fluent written and spoken English, and well structured communication skills in speaking, presenting & writing. - Experience working in a global organization and start-up environment is preferred, but not required. - It's not required to have experience working remotely, but considered a plus. Practicals - You'll report to: Manager of CS - Team: Customer Success - Location: AMER - Start date: As soon as possible Application process - (async) Profile review - (async) Take home test - Interview with manager & peer - Interview with recruiter - Interview with Hiring Manager - Interview with Sr. Director of CS - Bar Raiser Interview - Prior employment verification check - Offer The salary range listed below represents the base pay for this role. This position includes an On-Target Earnings (OTE) structure with an 80/20 pay mix (80% base salary / 20% variable commission). Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $37,280—$83,880 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: - work from anywhere - flexible paid time off - flexible working hours (we are async) - 16 weeks paid parental leave - mental health support services - stock options - learning budget - home office budget & IT equipment - budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply - Please fill out the form below and upload your CV with a PDF format. - We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. - If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. Please note we accept applications on an ongoing basis.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Legacy Harbor Advisors seeks a motivated Remote Customer Sales Associate to join our award-winning team. This remote position offers unlimited earning potential and flexible scheduling for driven sales professionals passionate about financial services and client success. - Conduct virtual client consultations via phone and video conferencing platforms - Present customized financial solutions including life insurance, annuities, and investment products - Build and maintain long-term client relationships through expert financial guidance - Collaborate with experienced team members and industry mentors - Utilize advanced CRM systems and sales technology to manage client pipeline - Implement proven sales methodologies to achieve revenue targets - Provide ongoing client support and financial education Qualifications - Excellent communication and interpersonal skills - Strong motivation and coachability - Experience in sales, customer service, or financial services preferred - Ability to work independently in remote environment - Professional presentation skills for virtual meetings - Goal-oriented mindset with entrepreneurial drive Requirements - Commission-Based: 1099 independent contractor position with unlimited earning potential - Flexible Schedule: Set your own hours and work-life balance - Qualified Leads: Work with pre-screened prospects, no cold calling required - Comprehensive Training: Interactive courses, mentorship, and ongoing coaching - Technology Support: State-of-the-art CRM and sales tools provided - Performance Incentives: All-expenses-paid trips and rewards for top performers - Career Development: Access to industry leaders and professional growth opportunities Benefits - 100% remote position - Team-oriented culture with collaborative support - High-energy, dynamic work environment - Mentorship from experienced financial services professionals Ready to Apply? Join Legacy Harbor Advisors and transform your sales career with unlimited potential. We seek ambitious professionals ready to excel in financial services while making meaningful client impact. This is a 1099 independent contractor position with a commission-based compensation structure and absolutely no income ceiling. Your success and earnings are entirely in your hands, with unlimited potential based on your performance. Apply today to begin your journey as a Remote Customer Sales Associate with Legacy Harbor Advisors.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a role comprising of account management for our important customers. This requires an in-depth understanding of both the automotive industry and the Tekion platform. We’re looking for talented professionals who love challenges, push boundaries and are passionate about successfully managing a transformational product. - Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships. - Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value. - Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues. - Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes. - Collaborate with dealerships to implement continuous improvements that align with their performance goals. - Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments. Qualifications - 5+ years of CRM experience in the auto industry. - Experience working in an early-stage startup environment is a plus. - Exceptional written and verbal communication skills, interacting with all levels of stakeholders. - Established ability to articulate technical jargon into consumable levels of understanding for adult learners. - Proven ability to take customer suggestions or insights and translate them into technical deliverables. - Must have experience solving complicated service and software issues and be ready to handle red, yellow and green status. - Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution. - This role is NOT a relationship only role. The right person must enjoy going into the weeds to solve issues! - Ability to travel (15 - 20%) Requirements - Please note that visa sponsorship is not available for this position. Benefits - Competitive compensation and generous stock options - 100% employer-paid top-of-the-line medical, dental and vision coverage - Great benefits including unlimited PTO, parental leave and free snacks and beverages - The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper - Work on the latest and coolest technologies – everything is home-grown and built ground-up - A dynamic work environment with a strong sense of community and collaboration - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy - Exciting opportunities for career growth and development

• Serve as the primary relationship owner for assigned DeductionsLink CPG clients • Lead client onboarding and establish operational alignment • Deliver monthly and quarterly performance reporting, including deduction trends, aging insights, and SLA adherence • Lead Quarterly Business Reviews (QBRs) with client finance and AR leadership • Proactively monitor account health, identify risks to retention or performance, and drive cross-functional resolution to protect and expand client relationships • Partner closely with AR Services to ensure consistent service delivery • Act as escalation point for client concerns or service gaps • Identify opportunities to improve client processes and enhance value realization • Collaborate with Product and Data teams to communicate client feedback and enhancement requests • Analyze deduction activity, aging trends, and dispute data to validate service performance and partner with AR Services on continuous improvement initiatives • Maintain accurate documentation of client interactions, action plans, and reporting