LINC

• Oversee all human resources duties, company policies, budgets and volunteer relations • Review and update guidebooks frequently • Work directly with the CEO to develop and manage the organization’s culture • Implementation and update workflows in our HR system • Work closely with the CEO and Department Directors to create and update volunteer requirements and descriptions for all volunteer positions • Oversee the recruiting and onboarding process • Review annual evaluations of interns and volunteers • Handle volunteer relations, mediate conflict, and review complaints • Guide HR Assistant in the preparation, updates and recommendation of policies and procedures • Communicate these changes with Directors and Executives, as well as all interns and volunteers, to ensure understanding and compliance • Review budget with CFO and evaluate cost of contract workers and reimbursements when creating volunteer position descriptions and prior to signing contracts • Ensure volunteers, interns, and contracted workers are fulfilling their roles and utilizing their skills appropriately • Work closely with Department Directors and executives to carry out disciplinary and termination processes/procedures for volunteers and/or interns that do not adequately meet expectations or fulfill their role • Obtain guidance from an Attorney as needed • Work closely with the Attorney and CFO to ensure financial operations, processes and procedures comply with federal and state laws regarding payments and reimbursements for BOD, volunteers and contractors • Work with the Volunteer Coordinator to schedule and conduct training programs, evaluate the effectiveness of training programs, and maintain records of volunteers’ participation in training and development programs • Work closely with the International Development Department and Attorney to ensure proper documents are gathered and maintained for volunteer trips • Create safety guidelines for volunteer trips, maintain incident records, and work closely with the Trip Coordinator to make changes to processes and procedures to maintain safety

• Responsible for implementing and maintaining the company's email and printed mail marketing strategy while maintaining LINC’s brand and mission • Build and grow LINC’s brand through digital design to be used in emails, social media posts, printed material and website design • Assist in managing LINC’s presence and voice on Instagram, Facebook, and LinkedIn through original content and engagement • Work closely with LINC team to manage and build a marketing strategy for emails and printed mail • Communicate with all volunteers to build relevant and engaging email content, create artwork and designs for printed material • Design, create and schedule content for newsletters, campaigns and events, End of Year Giving, Impact Reports, Donor Stewardship Plan, LINC letterheads, brochures, and promotional materials • Collaborate with CEO to ensure designs align with the brand image and maintain consistency in designs and content across all company platforms • Work with Web Developer to oversee the implementation of new content and design on our website • Learn and utilize email features in our CRM • Work closely with Account Manager to ensure donors’ contact information and audience labels are current prior to sending emails or mailed items • Maintain Printed Mail Only list and communicate directly with third party printer • Develop and present email marketing reports to Board of Directors quarterly and review engagements, clicks, donations, unsubscribed, etc. • Utilize Google Calendar and CRM to communicate with LINC team for strategic planning and scheduling of all marketing efforts • Collaborate with marketing contractor to design, implement, and approve social media strategy to align with business goals and ensure brand consistency • Research audience preferences and discover current trends • Review platform analytics and use results to improve marketing strategy • Develop optimal posting schedule considering web traffic and customer engagement metrics • Optimize hashtags and provide monthly analytic review on post engagements, shares, followers, etc. • Generate creative, engaging content (text, image, and video) a minimum of once a week on all three platforms (when we do not have a social media contractor in place) • Communicate with followers, respond to queries in a timely manner and monitor reviews • Engage in followers’ posts - comment/re-share posts while maintaining our brand and LINC’s voice • Manage and keep each platform profile’s design and content up-to-date (i.e. timeline cover, profile pictures and information) • Work with Account Manager to connect with past and current donors and volunteers on social media platforms • Collaborate with Corporate Partnership Officer to connect with organizations and companies who have similar mission, values, goals as LINC

• Develop, implement, and integrate strategies to carry out LINC’s mission, vision, and goals of the Board of Directors • Oversee planning and operations of organization’s donor relations, marketing, and event planning departments to cultivate relationships, expand our network and increase donations • Conduct general market research to keep abreast of trends and best practice of similar non-profit organizations • Research donor prospects and strategies to expand our donor base in Ohio and on a national level • Work closely with the team to implement and maintain our stewardship program • Create a plan to optimize outreach and engagement • Oversee and coordinate Donor Relations Officers, Social Media contractor, Marketing Volunteers, and Event Planning Volunteers to efficiently and effectively solicit donations and thank donors/provide tax receipts • Assist with fundraising appeals • Strategize and review ROI of department activities, such as marketing efforts and fundraiser events • Develop and present report to Board of Directors quarterly • Assist with creation, implementation and review of marketing strategies • Assist with providing content for social media posts • Review and approve social media posts from third party contractor Instagram, Facebook, and LinkedIn • Review monthly platform analytics, track trends and suggest alterations to post content/themes when necessary to improve engagement • Work with team to create and schedule digital and printed newsletters, email campaigns, donor surveys, impact reports, promotional materials such as brochures and event flyers • Review analytics and adjust strategy to improve outcomes • Understand and optimize use of our CRM software • Create and maintain donation forms and email series in our CRM, with special attention to those linked with Events and our Child Sponsorship Program • Review reports of donor giving patterns to increase donor retention and engagement • Communicate with Web Developer to keep website content relevant and engaging, and to integrate campaign appropriate donation forms

• Cultivate and maintain our Child Sponsor Program • Assist with oversight of activities at the Awasi Education Centre • Nurture relationships with Kenyan organizations and communities • Manage Child Sponsor Program • Work with Awasi Education Centre's Director of Child Sponsorship to identify and enroll students, create and maintain child profiles, and facilitate relationship between sponsors and students • Communicate updated student information, progress, photos and letters with: current Child Sponsors LINC's Marketing and Donor Relation’s Departments to support and expand our Child Sponsor Program • Work closely with LINC's Finance Officer to monitor expenses and adjust cost of Child Sponsor Program as needed • Work closely with our Kenyan liaisons to oversee the activities of the Awasi Education Centre to ensure planning, implementation and outcomes adhere to Linc Worldwide’s mission and the goals of the Board of Directors • Assist with oversight and planning of volunteer trips to Kenya • Work closely with the LINC and Awasi Education Centre teams to build relationships with Kenyan officials, organizations and communities to create long-term, sustainable solutions with our projects and programs • Work closely with LINC's Board of Directors to create budgets and projections for operational and maintenance costs of programs and projects at Awasi Education Centre • Assist with planning and oversight of volunteer trips • Review applications and secure required volunteer documents prior to travel • Consult legal assistance to review and update liability waivers, required traveler’s insurance, and ensure LINC’s International Insurance Policy covers activity and number of volunteers for each international trip • Review volunteers’ trip experience and make alterations for future trips to enhance experiences • Communicate directly with Awasi Education Centre's team to: Monitor teachers’ workshops/training schedule • Review and evaluate curriculum implementation through student progress reports/test score and staff evaluations to ensure school is meeting the needs of the community and carrying out the mission of Linc Worldwide • Be culturally competent, stay up-to-date with Kenyan news, be aware of international laws & policies in regards to our work in Kenya and communicate to LINC team

• Responsible for implementing, maintaining and evaluating the company's email and printed mail marketing strategy while maintaining LINC’s brand and mission. • Work closely with LINC team to manage and build a marketing strategy for emails and printed mail. • Communicate with team to build relevant and engaging emails and printed newsletters • Design, create and schedule emails for newsletters, campaigns and events, End of Year Giving • Collaborate with CEO to ensure emails maintain brand image • Learn and utilize email features in our NeonCRM. • Work closely with Account Manager to ensure donors’ contact information and email audience labels are current prior to sending emails or mailed items • Keep address list updated for Printed Mail Only donors and communicate directly with third party printer • Develop and present email marketing reports to Board of Directors quarterly. Review engagements, clicks, donations, unsubscribed, etc. • Update Marketing Analytics document monthly with email analytics • Utilize Google Suite and NeonCRM to communicate with LINC team for strategic planning and scheduling of all marketing efforts