Lilly

Role Description This role contributes to the planning, execution, and performance management of Patient Experience & Outcome efforts. This includes: - Developing program and solution requirements for both owned and third-party offerings. - Integrating and orchestrating execution across central capability teams (e.g., Reimbursement Services, Consumer Success, Business Operations). - Driving flywheel performance for Patient Experience KPIs. - Collaborating with cross-functional colleagues (particularly Global TA, US TA, LVA, and Medical). - Coaching and developing top talent. - Advancing patient experience capabilities to be fit-for-future. The Patient Experience Associate Director is equal parts consumer-obsessed therapeutic area strategist, experience designer, and practical change maker. Qualifications - Bachelor’s Degree - Experience in healthcare or life sciences and direct-to-consumer marketing in regulated industries. Requirements - Qualified applicants must be authorized to work in the United States on a full-time basis. - Lilly will not provide support for or sponsor work authorization or visas for this role. Benefits - Anticipated wage for this position is $127,500 - $187,000. - Eligibility for a company bonus (depending on company and individual performance). - Comprehensive benefit program including: - Company-sponsored 401(k); pension. - Vacation benefits. - Medical, dental, vision, and prescription drug benefits. - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts). - Life insurance and death benefits. - Time off and leave of absence benefits. - Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). - Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion.

Role Description Eli Lilly and Company seeks a Clinical Trials Data Associate (P1) to be responsible for trial-level clinical data strategy including: - Database structure, content and meaning - Acquisition, storage, retrieval, interchange, delivery, and representation Key responsibilities include: - Collaborating with key study partners to define, implement, and deliver clinical data management packages - Providing trial leadership and ownership for a particular trial, set of trials, or programs - Ensuring that data management timeline and results are delivered to scope, cost, and time objectives - Driving data flow design through consultation, review, and approval of vendor work - Defining and approving data quality and submission outputs and results Qualifications - Bachelor’s degree in Statistics, Information Technology, Biochemistry, Epidemiology, or a related field - 3 years of experience with data collection, data flow management, data quality, data technology, dataset delivery, archiving, and data standards - 3 years of experience articulating the flow of data from patient to analysis - 3 years of experience applying knowledge of clinical/drug development and collaborating with study team members - 3 years of experience leading development of creative data solutions to address clinical development challenges - 3 years of experience setting and implementing plans to improve complex clinical data management processes and capabilities - 3 years of experience with Tableau, PowerBI, Python, SAS, ‘R’ and Shiny for reporting, metrics and visualization, P-SQL, and T-SQL for DMBS Requirements - Telecommuting benefit available Benefits - Eligibility to participate in a company-sponsored 401(k) - Pension - Vacation benefits - Eligibility for medical, dental, vision and prescription drug benefits - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts) - Life insurance and death benefits - Certain time off and leave of absence benefits - Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities) Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $79,206.00 - $91,086.90 per year. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

Role Description Eli Lilly and Company seeks a Computational Statistician (R2-R4) to: - Develop data analysis plans for clinical trials. - Assist in selecting statistical methods for data analysis. - Conduct peer reviews of work products from statistical colleagues. - Establish reporting databases and analyze clinical trial data by working with clinical research associates and project statisticians. - Implement previously outlined statistical analysis plans. - Ensure accuracy of reported data and statistical analyses by applying relevant disease states and competitive landscapes. Qualifications - Master’s degree in Biostatistics, Statistics, Computer Science, or related STEM field. - 1.5 years of academic or employment experience with implementing statistical analyses and reporting in clinical trials. - Experience must include: - 1.5 years of experience with statistical programming/visualization software, including SAS, R, and Spotfire. - 1.5 years of experience writing and executing SAS macros and R functions. - 1.5 years of experience with investigating raw data issues identified during statistical analysis. - 1.5 years of experience with developing and validating SDTM and ADaM specifications and datasets in compliance with CDISC standards. Requirements - Telecommuting benefit available. - Job location: Indianapolis, IN. Benefits - Eligibility to participate in a company-sponsored 401(k); pension. - Vacation benefits. - Eligibility for medical, dental, vision, and prescription drug benefits. - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts). - Life insurance and death benefits. - Certain time off and leave of absence benefits. - Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). - Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. - The anticipated wage for this position is $46,842.00 - $134,835.00 per year. - Full-time equivalent employees will also be eligible for a company bonus (depending, in part, on company and individual performance).

Role Description The Senior Director, Digital & Social Media is a critical leader on the Global Communications team, shaping how Lilly's news, stories, and voice come to life across our corporate social and digital channels. - Lead the corporate social and digital strategy across current and emerging platforms, ensuring alignment with overall communications and enterprise goals. - Lead owned editorial and content strategy and manage an agile content team responsible for producing social-first and social-exclusive storytelling, including long-form content like blogs. - Govern the editorial strategy for Lilly’s corporate digital channels (e.g., Lilly.com, Instagram, Facebook, X, LinkedIn, YouTube), establishing and enforcing publishing cadence, voice, and quality standards. - Serve as the steward of Lilly's voice across owned channels, ensuring corporate storytelling consistently reflects the brand's human, caring, and empathetic attributes. - Oversee organic and paid digital advertising efforts to strategically amplify priority content and improve reach and engagement. - Integrate with the enterprise editorial pipeline and partner with Executive Communications and other teams to bring leadership voice and spokesperson content to life across owned channels. - Identify, test, and scale emerging platforms and content formats, proactively redeploying resources as the media landscape shifts. - Partner across Global Communications to build social media campaigns and tactics that amplify priority narratives, support launches and achievements, and extend reach across markets. - Build a measurement framework that connects content to resonance, sentiment, share of voice, and movement on brand-reputation attributes. - Ensure corporate content is optimized for both traditional search and LLMs. - Partner with the Issues/Crisis Communications team on early issue detection, rapid response and holding-statement readiness. - Partner closely with the Marketing Social Media Center of Excellence to adopt marketing innovations and translate standard processes into compelling corporate communications. - Work with Medical, Legal and Regulatory functions to outline appropriate guardrails on social media content and tactics. - Advocate patient-centric storytelling, setting standards for consent, dignity, privacy, and stigma-aware language. - Champion AI-enabled content workflows to enhance the team’s speed and creative impact. - Partner with and provide direction to external agencies and vendors, as needed. Qualifications - Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, or a related field. - 10+ years of dynamic experience in digital and social media strategy and content creation, with a significant portion in a global, corporate, or agency setting. - Qualified applicants must be authorized to work in the United States on a full-time basis. Requirements - Experience operating in a fast-paced, high-stakes environment. - Demonstrated expertise in developing and delivering comprehensive corporate social and digital media strategies. - Strong understanding of modern communications subject areas. - Current point of view on optimizing for AI-generated search and answer experiences. - Validated ability to lead an agile content engine. - Record of building and growing large, highly engaged audiences. - Experience bringing data and analytics to inform social media strategy. - Experience working across global, multi-market teams. - Comfort navigating brand, legal, and regulatory considerations. - Strong leadership skills with experience leading teams and fostering collaboration. - Familiarity with AI tools for content quality control and identifying trends. - News & Editorial Judgment: instinct for what will resonate. - Channel & Community Excellence: ability to build engaged communities. - Strategic & Analytical Strength: connects social and digital activity to business outcomes. - Global Perspective: cultural fluency and awareness to lead campaigns across markets. - Leadership & Collaboration: builds high-performing creative teams and fosters innovation. Benefits - Eligibility to participate in a company-sponsored 401(k); pension. - Vacation benefits. - Eligibility for medical, dental, vision and prescription drug benefits. - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts). - Life insurance and death benefits. - Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Company Description Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. - Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. - Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees.

Role Description The Senior Director, Global Communications Intelligence leads the measurement, insights, and AI capabilities that turn complex data into the evidence behind Lilly's communications strategy — proving what's working, revealing what resonates, and anticipating what's coming. Reporting to the AVP, Global Communications Strategy, Innovation and Operations, this leader builds and develops a team of analysts and partners across Global Communications. - Lead the development and governance of industry-leading measurement strategies, critical metric frameworks, and reporting standards for Global Communications. - Build and maintain scalable dashboards and data systems to provide actionable intelligence for strategy creation, content development, and performance measurement. - Build and run Lilly’s reputation and trust measurement program—tracking reputation, stakeholder trust, and share of voice across markets, and surfacing the drivers behind emerging trends. - Lead narrative and content intelligence—analyzing which messages, themes, and storytelling formats drive engagement, comprehension, and behavior change, and translating findings into guidance for content and creative teams. - Commission and lead primary research—including audience perception studies, stakeholder surveys, and qualitative insights—that complement quantitative measurement and deepen understanding of the audiences Lilly needs to reach. - Partner closely with the Marketing Social Media Center of Excellence, leveraging always-on listening to surface social insights and reporting that inform strategy, content, and reputation work. - Track industry and category intelligence (e.g. share of voice, messaging strategies, and narrative shifts across peer companies) to advise positioning and find opportunities. - Forecast issues, crises, and emerging trends through advanced signal detection and predictive analytics, translating performance data into actionable recommendations. - Translate complex data into executive-ready insights, informing strategy, optimizing creative output, and driving understanding of key audiences. - Lead the rhythm of intelligence reporting to communications leadership and the broader enterprise, including a regular cadence of executive briefs, performance reviews, and reputation updates. - Lead the data, analytics, and AI infrastructure for Global Communications, evaluating, architecting, and operationalizing the tools, platforms, and governance that capture efficiencies, enhance creative capabilities, and turn complex data into evidence-based decisions. - Steward privacy, ethics, and responsible AI practices across intelligence work, ensuring data collection, listening, and AI tool use meet Lilly’s standards and applicable regulations. - Lead and develop the Global Communications Intelligence team, including at least one Associate Director, pushing for executive-ready insights and confident, evidence-based decisions. - Strengthen team data literacy, ensuring insights drive decisions across all communications functions. Qualifications - Bachelor’s degree in a relevant field such as Communications, Marketing, Data Science, or Business Analytics. - 10+ years of experience in communications, marketing, or business intelligence, with a strong focus on data analytics, measurement, and insights, preferably within a global, matrixed organization. - Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role. Requirements - Consistent record of designing and implementing advanced measurement programs that connect communications activities to business outcomes and collaborator behavior. - Deep expertise in audience intelligence, reputational insights, and trust data, with the ability to bring to bear these for strategic guidance and content development. - Experience commissioning and managing third-party research providers and listening/analytics vendors. - Significant experience with AI tools and platforms for data analysis, trend forecasting, and workflow optimization. - Experience communicating intelligence to executive audiences, including C-suite, board, and investor-facing team members. - Experience working across global, multi-market teams and an understanding of how regional context shapes audience and reputational data. - Strong leadership and collaboration skills to build partnerships across all levels, lead cross-functional initiatives, and serve as a strategic advisor. - Excellent analytical skills with the ability to translate complex data into clear, actionable insights and compelling narratives for senior leadership. - Operational & Analytical Strength: Problem-solver who builds frameworks, architects AI-powered tools, and connects communications metrics to business outcomes. - Strategic & Data Excellence: Translates complex data into compelling, evidence-based direction and understands trust dynamics, audience behavior, and communications trends. - AI & Innovation Fluency: Forward-thinking adopter who identifies, evaluates, and scales emerging AI capabilities to modernize workflows and enhance creative impact. - Global Perspective: Brings a global perspective to measurement and insights, with the cultural fluency and awareness to interpret data across markets and partner effectively with teams worldwide. - Leadership & Collaboration: Validated leader who builds relationships at all levels, provides counsel to senior leaders, and develops global collaboration and innovation. Benefits - Eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits. - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts). - Life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Role Description As a Clinical Research Physician (CRP), you'll bring your scientific training and clinical experience to the heart of how we develop and deliver medicines. You'll play a central role across the product lifecycle — from designing and running global clinical trials through to registration, commercialization, and beyond. - Contribute to protocol development, study reporting, and data dissemination. - Review publications, support labeling updates, and help shape documents for pricing, reimbursement, and access. - Ensure adverse events are reported in line with patient safety standards. - Engage with regulatory agencies and external thought leaders to advance our science. - Serve as a key scientific resource — advising study teams and supporting medical activities. - Uphold the highest standards of compliance with applicable regulations (FDA, ICH, CPMP), Good Clinical Practices, Lilly policies, and the Principles of Medical Research. Qualifications - Medical Doctor. Must be board eligible or certified in appropriate specialty/subspecialty or have completed comparable post-medical school clinical training relevant to the country of hiring. - Experience of international oncology practice. - Fluent in English; both written and verbal communications. - Demonstrated knowledge of the drug development process. Requirements - In-depth knowledge of breast oncology. - Experience with CDK 4 & 6 inhibitors. - Demonstrated strong communication, interpersonal, organizational, teamwork, and negotiation skills. - Demonstrated ability to influence others cross-functionally. - Ability to engage in domestic and international travel as needed. - Clinical research or pharmaceutical medicine experience preferred. Company Description Lilly is a global healthcare leader that unites caring with discovery to make life better for people around the world. We were founded more than a century ago by a man committed to creating high-quality medicines that meet real needs, and today we remain true to that mission in all our work. - Over 50,000 employees globally. - Focus on discovering and delivering life-changing medicines. - Commitment to improving the understanding and management of disease. - Engagement in philanthropy and volunteerism.

Role Description The purpose of the Associate Director, Global Regulatory Affairs - Product Communications role is to provide leadership and influence to deliver accurate, balanced, and substantiated product and disease communications for assigned assets. The Associate Director partners with Regulatory Scientists, across Lilly brand teams, partner companies, and FDA Office of Prescription Drug Promotion (OPDP) to advise on regulatory requirements and expectations for compliant communications. Responsibilities - Review of Promotional Tactics and Communication - Serve as Regulatory representative for US brand teams, US Medical Affairs, and Corporate Business Communications for promotional tactics, internal field-based communications, medical affairs communications, and campaign tactics for media events - Provide high quality, prompt and conclusive regulatory advice that enables business partners to make well-informed decisions - Communicate regulator expectations by utilizing OPDP feedback received by Lilly, interpretation of applicable laws, regulations and guidances, and knowledge of FDA enforcement actions - Contribute to business risk mitigation strategies by following trends in external environment related to advertising, promotion and medical communication topics - Build, maintain, and utilize relationships with Lilly team members and partner companies, as appropriate, to effectively influence the implementation of appropriate communications - Initiate promotional tactic discontinuation plans for Regulatory-initiated events - Facilitate Interaction with FDA OPDP - Counsel internal partners on OPDP advisory strategy; collaborate with marketing and advertising agency in development of promotional proposals, and provide quality review of submission documents - Partner with US brand team to interpret OPDP advice and support any interactions with OPDP - Provide a well-timed and quality review of 2253 promotional material submissions to FDA - Collaborate with Other Regulatory colleagues - Engage US Regulatory Scientist in 1) development and analysis of promotional claims and suggest marketing on promotional strategy and 2) review of press materials and IR communications - Work closely with US Regulatory Scientist and Labeling Operations to lead labeling revisions to balance consideration of business implication and regulatory compliance - Communicate and share key information to enable seamless execution of US regulatory strategy and promotional activity - Lead/Influence/Partner - Engage in forums that share regulatory information across the organization, other Lilly teams, and business partners - Constructively challenge teams to reach the best solutions to issues - Create and lead in an environment that encourages open discussions on issues to achieve a robust outcome on business decisions Qualifications - Bachelor's Degree - 3+ years of industry-related experience in drug development and/or commercialization - Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1 Additional Skills/Preferences - Knowledge of FDA procedures and practices (CFR guidelines, Guidances, etc.) - Demonstrated ability to influence without authority and ability to deliver complex projects against a timeline - Strong communication skills (active listening, verbal, and written) - Demonstrated ability to apply systematic thinking/mindset to business problems and opportunities - Demonstrated effective teamwork skills; able to adapt to diverse interpersonal styles - Recent experience reviewing advertising and promotional materials for prescription drug products - Awareness of evolving regulatory reform initiatives and pending changes (Federal Register, media reports, etc.) Benefits - Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $132,000 - $193,600 - Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance) - Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities) - Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion

Role Description Do you have procurement focused contracting expertise within the life sciences field? If so, consider joining the Lilly Oncology Business Unit (OBU). This is an exciting time to be part of the OBU, as we boast an expansive pipeline, robust scientific expertise, and a proven team dedicated to making a difference. In this role, you will support the discovery and development of new drugs that are critical to oncology patients, contributing to groundbreaking advancements in cancer treatment. Be a part of our mission to improve patient outcomes and make a lasting impact in the field of oncology. The Manager - Oncology Discovery Contracting in the Business Operations team is a skilled individual contributor within the Early Phase Oncology organization, responsible for executing the full lifecycle of procurement-facing agreements across an assigned portfolio. This individual will support research teams to understand the scope of scientific engagements and structure contracts that enable the work while adhering to established frameworks, policies, and playbooks. This role requires solid contracting fundamentals, attention to detail, and an ability to work within defined processes to deliver consistent, compliant outcomes. The Manager operates with a strong sense of ownership within their portfolio, escalates complex issues to team leadership with well-formed options, and contributes to the team’s overall effectiveness by executing reliably and communicating proactively. Key Objectives/Deliverables - Manage an assigned portfolio of scientific contracting engagements across early phase biology, chemistry, and scientific technology business areas, collaborating with Project Management, Scientific, Legal, and Business Operations teams to understand scope, and draft, negotiate, and manage contracts that enable the work in compliance with established internal policies and risk mitigation strategies. - Manage a high volume of concurrent contract assignments with rigor and reliability, maintaining momentum across the portfolio while demonstrating flexibility to reprioritize and pivot to support other scientific teams or workstreams as directed. - Provide contracting guidance to internal business partners on assigned agreements, including compliance with applicable policies and escalating complex compliance or contractual issues to team leadership with clearly framed options for resolution. - Participate in regular engagements with PM teams to stay current on upcoming third-party contracting needs within assigned areas, including scope, deliverables, timelines, and prioritization. - Engage with third-party suppliers professionally and constructively to advance contracting discussions, applying established frameworks to identify and mitigate routine risks and partnering with the third-party risk management team and leadership when issues fall outside standard parameters. - Draft and negotiate assigned contracts with accuracy and consistency, coordinating Legal and SME input as needed, making sound decisions within established frameworks and playbooks, and escalating non-routine issues to team leadership with well-formed options. - Support business partners in the procure-to-pay process, including purchase requisition submission, invoice reconciliation, and ensuring internal compliance and escalating discrepancies as appropriate. - Adhere to established team contracting policies, systems, templates, and business practices, including timely and accurate use of Lilly’s contract lifecycle management (CLM) system as the primary tool for contract intake, drafting, tracking, and reporting. Qualifications - Bachelor’s degree required; degree in biology or a related scientific discipline preferred, along with scientific literacy and/or background in a relevant biological discipline and the ability to engage credibly with research scientists in areas such as exploratory research, translational science, and large molecule biology. - 3+ years of contract management experience, including procurement-facing contracting to support discovery and development efforts in a biotechnology or pharmaceutical setting, with a demonstrated ability to manage an assigned portfolio of agreements accurately and on time. - Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role. Preferred Qualifications - Experience with project management, finance, procurement, and contract lifecycle management software. - Familiarity with software licensing agreements, including SaaS and data platform agreements in a life sciences or research context. - Fluency with AI tools and a demonstrated willingness to embrace and apply emerging AI and technology solutions to improve the efficiency and quality of contracting work. - Ability to make consistent, sound decisions within established contracting frameworks and playbooks, and to escalate non-routine issues to leadership with clearly framed options and a recommended path forward. - Strong contract drafting, review and analysis skills across a variety of contract types. - Working knowledge of key legal and commercial provisions common to procurement-focused life sciences contracts, including intellectual property, indemnification, limitation of liability, confidentiality, and payment terms. - Strong organizational skills with the ability to manage a high volume of concurrent assignments with rigor and a sense of urgency. - Commitment to becoming proficient in Lilly’s contract lifecycle management (CLM) system and other designated business tools. - Strong written and verbal communication skills, with the ability to proactively communicate status, flag risks, and keep relevant parties informed to drive assigned work forward and resolve issues in a timely manner. - Excellent attention to detail and critical thinking skills. - MS Office skills (Outlook, Word, Excel, PowerPoint). Additional Information - USA Remote - Travel: <10%

Role Description We are looking for a Manager in Discovery Operations (Operational Project Manager) experienced in external contract enablement, licensed biological material procurement/transfer, vendor relationship management, and domestic and international supply chain coordination, with some knowledge of third-party qualification processes. The Manager, Discovery Operations is expected to demonstrate a can-do attitude in executing and driving diverse and complex contractual and procurement enablement in support of complex modalities within the broader Oncology discovery portfolio — while applying sound judgment to prioritize competing requests aligned with Oncology portfolio objectives and proactively identifying operational risks to ensure timely, compliant delivery of resources that advance Discovery Operations (Oncology) goals. Responsibilities - Facilitate ideation to planning and lead execution of external contractual enablement requests for Oncology, partnering with Oncology Business Operations and scientific stakeholders identifying streamlined contracting approaches to timely completion. - Establish and operate as a critical liaison (manage communications) between scientific teams, (key contacts and respective leadership) and key cross-functional partners (Business Operations, and broader Lilly as needed). - Review contracts and agreements to ensure alignment with scientific request requirements, proactively monitor renewal timelines, and identify and resolve discrepancies in collaboration with cross-functional partners including Business Operations and scientific stakeholders. - Manage and execute diverse contractual requests tied to complex modalities within the broader Oncology discovery portfolio, navigating unique requirements and cross-functional dependencies to ensure timely and compliant completion. - Develop comprehensive knowledge and expertise of the ARAVO third-party (TP) qualification and other Lilly TP systems to manage and drive vendor qualification processes, anticipating and resolving platform issues to ensure timely and compliant vendor onboarding. - Proactively identify operational risks and propose practical, long-term solutions that account for team dynamics and cross-functional dependencies. - Contribute to building connections and forging partnerships and alliances within Oncology, Lilly’s external partners for smooth operations for Discovery. - Manage licensed biological material requests (MLRs) end-to-end, including evaluating vendor license terms and MTAs; maintaining procurement records across multi-vendor sources; and coordinating with business operations, and scientific stakeholders to ensure compliant acquisition and use of restricted materials. - Review and prioritize incoming licensed biological material requests (MLRs) by combining critical thinking and knowledge of Discovery Operations portfolio projects, and align the requests with scientific, business objectives, and timelines. - Execute procurement transactions in Ariba, including managing purchase requisitions for licensed biological materials (e.g., cell lines), supporting vendor reactivation and supplier setup coordination with the appropriate teams, and ensuring compliant and timely purchase order generation. - Provide indirect and on-demand consultancy support to international shipments of biological materials, including managing country-specific import/export permit requirements, preparing shipping documentation, and serving as a liaison between internal teams and receiving sites to ensure compliance and timely delivery. Qualifications - BS/MS in a scientific discipline and a minimum of 5-7 years of experience in the pharmaceutical or biotech industry, with demonstrated experience in project and/or operational management, cross-functional collaboration, ideally with exposure across areas of early-stage R&D functions in Oncology. Requirements - Experience managing domestic and international shipments of biological or pharmaceutical materials, including coordination with logistics providers and receiving sites. - Demonstrated ability to manage vendor relationships and execute contracts, work orders, or agreements (MSAs, CDAs, SOWs) in collaboration with legal and business operations teams. - Excellent written and verbal communication skills; comfortable interacting with senior leaders. - Able to work within a fast-paced environment, adept at juggling multiple tasks and priorities and prioritizing independently. - Enthusiastic, self-motivated, and keen to improve processes and overcome inefficiencies. - Conscientious, detail-oriented, well-organized and takes initiative to anticipate and address needs. - Able to bring a “can do” proactive and creative approach to problem solving. - Proficient in Microsoft Office suite, Smartsheet and procurement platforms such as Ariba as well as other operational applications. Benefits - Eligibility to participate in a company-sponsored 401(k); pension; vacation benefits. - Eligibility for medical, dental, vision and prescription drug benefits. - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts). - Life insurance and death benefits. - Certain time off and leave of absence benefits. - Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Role Description The Technology Implementation Specialist serves as a key business-technical resource and implementation lead for affiliate medical information contact centers globally, driving the successful deployment of digital technologies that transform customer experience and operational efficiency. This role bridges business strategy and technical execution, translating global technology initiatives into locally relevant solutions that deliver measurable business value. - Partners with affiliate leadership to understand business objectives. - Designs implementation approaches that align with organizational priorities. - Ensures technology adoption drives improved customer satisfaction, operational effectiveness, and regulatory compliance across multiple affiliate teams. Primary Responsibilities - Lead technology implementation projects that drive measurable improvements in customer experience, operational efficiency, and cost effectiveness across multiple affiliate contact centers. - Partner with affiliate business leadership to understand strategic objectives and translate them into technology implementation roadmaps aligned with organizational priorities. - Define and track key performance indicators (KPIs) to measure implementation success including customer satisfaction scores, response time improvements, call deflection rates, and operational cost savings. - Conduct business case assessments and cost-benefit analyses to support implementation decision-making and prioritization. - Make informed decisions on deployment strategies, rollout approaches, and resource allocation based on business impact and risk analysis. Stakeholder Management and Change Leadership - Build and maintain strong relationships with affiliate business leaders, contact center managers, and operational teams to ensure alignment and buy-in throughout implementation lifecycle. - Lead change management activities including stakeholder communication, organizational readiness assessments, and adoption planning. - Influence business and operational decisions by presenting data-driven recommendations that balance business needs, user experience, and technical feasibility. - Navigate organizational dynamics and build consensus across diverse stakeholder groups with competing priorities. - Establish credibility as a trusted business advisor who understands both technology capabilities and business operations. - Manage stakeholder expectations regarding implementation scope, timelines, and business outcomes. Business Process Optimization and Problem Solving - Analyze current-state business processes and identify opportunities where technology can improve operational efficiency and customer experience. - Anticipate and resolve complex business and operational challenges that arise during implementations across multiple affiliate teams. - Develop standardized implementation approaches and best practices that improve deployment speed and reduce business disruption. - Conduct post-implementation reviews to measure business outcomes, capture lessons learned, and identify continuous improvement opportunities. Affiliate Business Partnership and Solution Design - Partner with affiliate leadership to understand local business context, customer demographics, operational challenges, and strategic priorities. - Conduct business requirements gathering and gap analysis to identify affiliate-specific needs and constraints. - Design implementation solutions that balance global standardization with local business requirements and market conditions. - Collaborate with affiliate teams to develop business-driven success criteria and adoption metrics. - Translate complex technical concepts into business language for non-technical stakeholders and executives. - Gather affiliate business feedback to inform global product strategy and technology investment decisions. User Adoption and Organizational Enablement - Develop and execute adoption strategies that drive user engagement and ensure technology investments deliver intended business value. - Design training programs focused on business benefits and operational workflows, not just technical functionality. - Create business-focused documentation that helps users understand how technology improves their daily work and customer interactions. - Provide on-site support during critical go-live periods to ensure business continuity and user confidence. - Monitor adoption metrics and user feedback to identify barriers and develop interventions that improve utilization. Qualifications - Bachelors degree. - Minimum 2 years' experience in Contact Center or AI Technology. - Qualified applicants must be authorized to work in the United States on a full-time basis. Additional Preferences - Strong business acumen with understanding of contact center operations and customer experience metrics. - Experience with change management, stakeholder engagement, and organizational adoption strategies. - Knowledge of contact center technologies (voicebot, chatbot, IVR, CRM systems) sufficient to guide business discussions and implementation decisions. - Strong business communication skills with ability to influence to build stakeholder consensus. - Preferred experience in multinational organization and pharmaceutical/healthcare industry. - Proven ability to lead change initiatives and drive organizational adoption of new technologies. - Strong analytical skills to translate business requirements into implementation requirements. - Ability to balance business needs, user experience, technical constraints, and regulatory requirements. - Customer-centric mindset with focus on delivering solutions that improve end-user experience. - Experience working across cultures and time zones in global organization. - Understanding of pharmaceutical business operations and regulatory environment. Additional Information - Frequent international travel required to support on-site implementations and stakeholder engagement (estimated 25-40%). - Working across different timezones. Benefits - Comprehensive benefit program including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits; life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits.