Role Description The PSC Clinical Support Specialist is responsible for coordinating patient referrals and managing prior authorizations to ensure timely access to healthcare services. This role serves as a liaison between patients, providers, insurance companies, and specialty clinics to facilitate efficient care coordination. The specialist ensures all referrals and/or authorization documentation is complete, accurate, and compliant with payer requirements. - Prepare and submit prior authorization requests for procedures, medications, imaging, and specialty services. - Collect and compile required clinical documentation to support authorization requests. - Communicate with insurance companies to obtain approval, provide additional information, or resolve authorization issues. - Monitor authorization status and follow up on pending requests to prevent delays in care. - Document authorization numbers, approvals, denials, and expiration dates in the EHR. - Process incoming and/or outgoing patient referrals to specialty providers, diagnostic services, and ancillary care. - Verify referral/PA requirements based on insurance guidelines and payer policies. - Coordinate with providers and specialists to schedule referred services. - Track referral/PA statuses to ensure completion of appointments and continuity of care. - Communicate referral information and appointment instructions to patients. - Assist in training new staff for the Patient Service Center. - Send and follow up on referrals, complete Prior Authorizations (PA), schedule Diagnostic Imaging tests, and other patient care related paperwork. - Process appropriate patient paperwork in a timely manner. - Educate patients regarding documents they will need to provide at the time of service. - Accurately enter, maintain, and retrieve data on IHC’s Electronic Medical Records (EMR) system. - Communicate appropriate diagnostic and clinical information with patients as needed. - Communicate with patients care team as necessary. - May assist with contacting patients for reminder calls and follow-up. Qualifications - MA, LPN, or RN (required) - Lives in the state of Indiana (required) Requirements - PSC Clinical Support Specialist is required to be a Medical Assistant (must have completed Medical Assisting degree or certificate program), LPN, or RN (valid Indiana licenses in good standing). - Lives in the state of Indiana (required) - Knowledge and experience with both Medication and Imaging Prior Authorizations. - Experience with referrals to specialists. - Document management experience. - One (1) year of prior experience in an office or health-related position preferred. Related education can substitute for experience. - Knowledge of insurance verification and payer authorization processes preferred. Benefits - $1000.00 retention bonus paid after one year - No nights or weekends - Generous Paid Time Off and Floating Holidays - Day 1 Insurance benefits eligibility - 403(b) Retirement Plan matching at one year of employment - Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions - Flexible Leave of Absence programs - Personify Health Wellness program with paid incentives for participation - Employee Assistance Programs with 24/7 access to therapy consultation services

• Manage the execution and conduct of all aspects of very complex clinical studies to ensure that timelines, cost, and quality metrics are met. • Responsible for selection of vendors/CROs and provide effective ongoing management to vendors/CROs working on the project to ensure compliance and execution of project deliverables within the approved budget, study timeline, and study protocol. • Manage study contracting, budget, forecasting, accruals and payment process for all clinical trial vendors including investigational sites. • Lead study-related activities such as protocol and informed consent preparation, investigator selection, study training material development and delivery, monitoring plans development and execution. • Collaborate with Clinical Data Management group to ensure correct CRFs content is collected, prepare comprehensive completion guidelines, and design effective data listings and study reports. • Train CROs, vendors, investigators and study coordinators on implementation of study protocol. • Hire, train and oversee Clinical trial staff, and serve as a resource for others within the company for clinical trials management expertise. • Monitor and track clinical trial progress and provide status update to stakeholders. • Support prospective sample testing for studies where Natera functions as a central testing facility. • Partner with other research and development groups to create a culture of mutual respect and focus on delivery of high-quality project results. • Develop Clinical Department SOPs and participate in audits as needed.

Clinical Site Associate / Clinical Trial Associate, Office-based (hybrid) in Sydney Location: Sydney, Australia Work Type: Hybrid Employment Type: Full-time Job Description: Clinical Site Associate / Clinical Trial Associate, Office-based (hybrid) in Sydney ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. Title: Clinical Site Associate / Clinical Trial Associate Location: Sydney (Office-based, hybrid) We are currently seeking a Clinical Site Associate to join our diverse and dynamic team. As a Clinical Site Associate at ICON, you will play a key role in supporting site management activities and ensuring that clinical trials are conducted efficiently, compliantly, and to the highest quality standards. You will work closely with Clinical Research Associates (CRAs), site staff, and cross-functional teams to help drive study start-up, maintenance, and close-out activities. What You Will Be Doing: - Supporting site activation activities, including the collection, review, and tracking of essential documents and approvals. - Maintaining up-to-date site information and status in clinical trial management systems and trackers. - Assisting CRAs and project teams with site communications, follow-up, and resolution of site-level queries. - Coordinating logistics for site visits and meetings, including scheduling, documentation preparation, and follow-up actions. - Ensuring accurate filing and maintenance of essential documents to support inspection and audit readiness. - Collaborating with internal stakeholders to support timely site payment processing and issue resolution. - Contributing to process improvement initiatives and sharing best practices to enhance site support efficiency. Your Profile: - Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent experience. - Initial experience in clinical research, administration, or a similar regulated environment is preferred. - Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines. - High attention to detail and accuracy in documentation and data entry. - Effective written and verbal communication skills, with a customer-focused approach to site support. - Proficiency with MS Office and comfort working with electronic systems and databases. - Ability to work collaboratively in a team environment and adapt to changing priorities. Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Rewards & Benefits ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: - Competitive base salary and performance related incentives - Health and well-being programmes including medical, dental, and vision coverage where applicable - Retirement and pension plans - Life assurance and disability coverage - Employee assistance programmes and wellbeing resources - Learning and development opportunities through structured training and career pathways Benefits may vary depending on role and location. Visit our careers site to read more about the benefits ICON offers. Inclusion and Accessibility ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

• Planning, executing, managing, and oversight of clinical studies and projects according to Research ethics guidelines, ISO standards, internal SOPs, and portfolio priorities • Serve as a cross-functional lead within an assigned study portfolio, ensuring alignment across Clinical Operations, Product Management, Data Management, Regulatory, Compliance, and other key stakeholders • Provide accurate, timely status reports and portfolio-level updates on assigned clinical research studies and projects • Facilitate appropriate documentation to maintain compliance with the AP and Compliance department for HCP transfers of value • Facilitate clinical contract agreements between Arthrex and the Site for studies • Assist the data management team with electronic data capture systems CRF design, eTMF design, CTMS design and user testing for assigned studies • Provide centralized communication and coordination between research sites and internal cross-functional stakeholders • Facilitate site training for data collection clinical research initiatives • Monitor data collection compliance and communicate with sites to optimize data collection • Provide the main line of communication with research sites • Facilitate IRB approval at the site and sponsor level • Oversee and approve site activation activities for studies, ensuring readiness across all functional areas • Collaborate on reviewing protocols, case report forms, and informed consent for clinical studies • Qualify sites for participation in assigned studies • Complete central, remote, and on-site monitoring visits, reports, and follow-up letters • Identify study- and portfolio-level risks or issues, implement mitigation strategies, and develop CAPA plans as appropriate • Works closely with the other clinical research professionals and cross-functional partners to ensure successful study execution • Conduct regular investigator meetings to ensure protocol compliance and site engagement • Actively participate in research committees, study groups, and cross-functional portfolio governance activities to support continuous improvement and strategic alignment • Engage in and support departmental initiatives and cross-functional team projects, collaborating by driving execution, problem-solving, and achievement of key business outcomes