Lilly logo
Lilly

Lilly is a global biotechnology and pharmaceuticals healthcare company. Founded by Colonel Eli Lilly in 1876, the company is based in Indianapolis, Indiana, and maintains a strong

Associate Director - Patient Experience CMH

Location

United States

Posted

2 days ago

Salary

$127.5K - $187K / year

Seniority

Lead

No structured requirement data.

Job Description

Associate Director - Patient Experience CMH

Lilly

Role Description This role contributes to the planning, execution, and performance management of Patient Experience & Outcome efforts. This includes: - Developing program and solution requirements for both owned and third-party offerings. - Integrating and orchestrating execution across central capability teams (e.g., Reimbursement Services, Consumer Success, Business Operations). - Driving flywheel performance for Patient Experience KPIs. - Collaborating with cross-functional colleagues (particularly Global TA, US TA, LVA, and Medical). - Coaching and developing top talent. - Advancing patient experience capabilities to be fit-for-future. The Patient Experience Associate Director is equal parts consumer-obsessed therapeutic area strategist, experience designer, and practical change maker. Qualifications - Bachelor’s Degree - Experience in healthcare or life sciences and direct-to-consumer marketing in regulated industries. Requirements - Qualified applicants must be authorized to work in the United States on a full-time basis. - Lilly will not provide support for or sponsor work authorization or visas for this role. Benefits - Anticipated wage for this position is $127,500 - $187,000. - Eligibility for a company bonus (depending on company and individual performance). - Comprehensive benefit program including: - Company-sponsored 401(k); pension. - Vacation benefits. - Medical, dental, vision, and prescription drug benefits. - Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts). - Life insurance and death benefits. - Time off and leave of absence benefits. - Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). - Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion.

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