• Complete and document psychosocial assessments and care coordination • Provide crisis intervention and counseling • Engage in discharge processes with patients and families • Participate in enhancing the role of social work within the hospital

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members. • Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. • Provide accurate and courteous information regarding our services to physicians and other callers. • Respond effectively and promptly to all patient, provider, and team member requests. • Maintain/Update patient information and working knowledge of insurance protocols. • Utilize eligibility systems, on-line websites or phone calls to determine insurance benefits. • Provide information to the patient and/or guarantors regarding their benefits and financial obligations. • Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately. • Explain insurance coverage and financial responsibility to patients in clear language. • Communicate when insurance issues arise (inactive coverage, referral needed, etc.). • Work with billing teams to correct coverage issues. • Maintain insurance panels. • Obtain approval for schedule changes or cancellations as appropriate. • Meet specified goals and objectives assigned by management. • Escalate any problems that may arise to management. • Complete other duties as assigned or identified based on patient needs. • Ability to adhere to quality and productivity standards.

• Provides clinical training and support to customers, as a subject matter expert in dosimetry, on-site and/or remotely. • Assists in managing the customer’s clinical expectations. • Coordinates or leads customer and/or employee training courses. • Conducts large group presentations at seminars, training programs, and trade shows. • Formulates complementary support training information. • Works with cross-functional teams to support and enable best services and optimize customer relations. • Other duties as assigned by Training Operations and/or Applications Manager.

• Trabalho remoto • Resolução de problemas