• Serve as a primary support contact for bulk MDU customer service needs, including resident inquiries, property account questions, service requests, billing concerns, and account updates. • Support bulk MDU account setup, account qualification, order entry, provisioning requests, service changes, and move-in or move-out activity using approved customer management systems. • Coordinate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams to resolve resident and property-level service issues. • Assist residents and property contacts with education related to bulk service offerings, equipment, installation expectations, service availability, billing structure, and support processes. • Research and resolve account discrepancies, billing questions, service interruptions, duplicate accounts, non-pay issues, transfers of service, and other customer care concerns. • Schedule, reschedule, and monitor installation and service appointments for residents in bulk MDU communities, ensuring timely communication with customers and internal partners. • Document all customer, resident, property, and internal partner interactions accurately in applicable systems, including notes, status updates, escalations, and resolution details. • Escalate complex technical, billing, service, or account management issues to the appropriate teams and follow up until resolution is confirmed. • Maintain accurate address lists, property records, unit information, bulk community details, and CRM data for assigned MDU properties. • Identify recurring customer service issues, process gaps, or property-specific trends and communicate improvement opportunities to leadership. • Assist with onboarding support for new bulk MDU properties, including coordination of resident communications, account readiness, service availability, and launch-related support needs. • Maintain current knowledge of company products, bulk MDU processes, customer support procedures, billing practices, and system updates. • Support special projects, reporting requests, administrative tasks, and other duties as assigned to improve the customer and property partner experience.

• Lead, coach, and develop a team of Sign-Up Specialists, setting clear performance expectations and providing ongoing feedback to help each rep grow. • Own team conversion metrics: set targets, track performance against them, and identify the coaching or process interventions that move the needle. • Build and reinforce a consistent, high-energy sales culture focused on urgency, follow-through, and delivering a strong first impression of the platform. • Recruit, hire, and ramp new team members as the Sign-Up function scales. • Standardize workflows and call processes to ensure quality, consistency, and scalability across the team. • Generate momentum with prospective agencies during the sign-up process to drive activation and early platform utilization. • Partner closely with the Onboarding team to ensure clean handoffs and alignment on what a well-activated agency looks like. • Define and track KPIs including conversion rate, contact-to-activation ratios, and call/activity metrics; analyze trends and surface actionable insights for leadership. • Prepare and present regular performance reports to senior leadership on team results, key initiatives, and opportunities. • Work cross-functionally with Product, Marketing, and Operations to surface agent feedback and bring the right tools and resources to your team. • Stay informed on carrier appetites, market trends, and the competitive landscape to keep the team's messaging sharp and relevant. • Address escalations promptly and resolve issues that could slow or block an agency's path to activation.

• Own growing revenue from high-volume traders end to end, sourcing, closing, and building the playbook that keeps them trading. • Work directly with the Sales and Customer Support teams to service existing VIP users, identify growth opportunities, and support the Growth team with affiliate partnerships. • Source, pitch, and close high-volume traders, including prop traders, high net worth individuals (HNWIs), funds, and VIPs at centralized exchanges (CEXs) and perpetual DEXs. • Build, bring, and actively manage an existing network of large, active leveraged traders. • Build the VIP sales playbook, including SOPs for outreach, qualification, onboarding, tiering, and retention. • Nurture traders into VIPs through white glove onboarding and ongoing support. • Support affiliate acquisition and management by converting trader relationships into affiliate partnerships. • Share trader feedback and requirements with the Product and Liquidity teams, including requests related to trading pairs, spreads, fees, execution, and incentive structures. • Own your pipeline and KPIs, including new VIP trading volume, active VIP count, and retention. • Maintain accurate and organized records in the CRM.

• Lead and mentor a team of AEs to hit and exceed quota • Roll up your sleeves on outbound strategy and sales execution • Use Gong to coach and continuously improve team performance • Partner with Marketing and Product on positioning and outreach • Manage pipeline and forecasting in Salesforce and HubSpot • Close enterprise deals while supporting reps in complex negotiations • Help grow the team through hiring, onboarding, and performance development