Global Service Desk Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

1 day ago

Salary

0

Seniority

Senior

High SchoolEnglishPortuguese

Job Description

Global Service Desk Analyst

Infios

• Provide comprehensive support via both phone and the ticketing system • Gather initial information to diagnose and troubleshoot software-related issues • Accurately document all relevant information in the ticketing system • Collaborate effectively with internal teams, external partners, and third-party vendors

Job Requirements

  • Strong customer service skills and ability to multitask
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to prioritize tasks and work independently
  • 0–1 year of technical customer support experience
  • Fluent in English

Benefits

  • Health insurance
  • Professional development opportunities
  • Flexible working arrangements

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