Growing Enterprise Value Through Loyalty.
Director, Technology Delivery
Location
Florida
Posted
36 days ago
Salary
0
Seniority
Lead
Job Description
Director, Technology Delivery
Kobie
• Orchestrates End‑to‑End Delivery Execution • Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run. • Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes. • Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers. • Accountable for client satisfaction as it relates to technical delivery and runtime health. • Leads Cross‑Functional Coordination and Communication • Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights. • Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving. • Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time. • Serve as a single technical point of accountability during delivery issues. • Triage Issues and Identify Root Causes • Own oversight of root cause analysis and corrective action. • Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution. • Conduct structured Root Cause Analysis (RCA); document causes, corrective actions. • Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes). • Ensure Program‑Level Operational Stability • Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes. • Own technical readiness of environments, integrations, and data pipelines supporting live programs. • Accountable for operational outcomes at a program level. • Drive Strategic Readiness for Launches and Changes • Lead go‑live readiness: cutover planning, rollback paths, data migration checks, and production access controls. • Chair technical Go/No‑Go with clear risk framing, mitigations, and stakeholder sign‑off. • Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes. • Continuously Optimize Workflows for Efficiency • Map and improve delivery workflows end‑to‑end (from SA handoff to run), reducing manual effort and cycle time. • Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates). • Standardize playbooks, templates, and automation to increase predictability and scale. • Support Client KPI and SLA Monitoring • Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate). • Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance). • Proactively surface risks and opportunities to PM/CS and recommend corrective actions.
Job Requirements
- 10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.
- Demonstrated ownership of implementation‑to‑run lifecycles, including incident leadership and RCA.
- Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deep‑dive when required.
- Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).
- Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.
- Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.
Benefits
- Flexible Time Off to recharge when needed
- Nine Company-Wide Holidays
- A diverse suite of benefits prioritizing your growth, development, and personal well-being
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