Growing Enterprise Value Through Loyalty.
Associate Director, Client Services
Location
Florida
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Associate Director, Client Services
Kobie
• Drive the evolution and success of our clients’ customer loyalty programs. • Shape loyalty strategies, leveraging data-driven insights and cross-functional collaboration to enhance customer experiences and maximize program ROI. • Manage loyalty programs that enhance customer retention and satisfaction. • Develop strategies to drive program adoption and engagement. • Understand our client’s customer data and insights to refine loyalty program offerings. • Collaborate with technology teams to ensure seamless execution and integration of loyalty programs. • Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program. • Monitor our client’s program's performance metrics, such as participation rates, redemption rates, and ROI. • Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.
Job Requirements
- 8-10 years of experience in client services, account management, relationship management, or customer loyalty roles.
- Experience within the financial services industry, including prior experience working with or within financial institutions such as banks, credit unions, or card issuers.
- Bachelor’s degree in marketing, Business, or a related field.
- Deep understanding of financial services terminology, culture, and business drivers.
- Strong analytical skills with experience in data analysis and interpretation.
- Experience managing complex client relationships with multiple stakeholders.
- Knowledge of CRM software, loyalty program platforms, and customer segmentation.
- Excellent communication skills with emphasis on clarity, documentation, and over-communication.
- Strong project management abilities with attention to detail.
- Ability to work cross-functionally in a fast-paced environment.
- Creative problem-solving and a customer-focused mindset.
Benefits
- Flexible Time Off to recharge when needed
- Nine Company-Wide Holidays
- A diverse suite of benefits prioritizing your growth, development, and personal well-being
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Carbray InternationalCarbray es una firma legal en plena expansión internacional, especializada en servicios de inmigración, nacionalidad, movilidad global y fiscalidad para expatriados, inversores y profesionales internacionales. En el marco de nuestro modelo legaltech, estamos ampliando nuestra red de colaboradores para dar respuesta a una creciente demanda en materia de planificación fiscal y cumplimiento tributario en España.
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