Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
Learning and Development - Customer Service Dept. Trainer
Location
United States
Posted
59 days ago
Salary
$55K - $65K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Learning and Development - Customer Service Dept. Trainer
Kellermeyer Bergensons Services
About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – this role is 100% remote SALARY RANGE - $55-65K Position Summary Responsible for designing, delivering, and continuously improving training programs that ensure consistent, high quality customer interactions. This role partners closely with the Customer Experience managers to onboard new hires, upskill existing staff, reinforce service standards, and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs, compliance requirements, internal workflows, and customer experience best practices while driving measurable improvements in performance, quality, and customer satisfaction. Duties and Responsibilities - Develop, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff. - Facilitate instructor led, virtual, and one-on-one training sessions covering customer service standards, communication skills, systems usage, workflow processes, and escalation protocols. - Create and update training materials, job aids, scripts, and reference documentation to reflect current policies, procedures, and system changes. - Ensure training content aligns with departmental goals, SLAs, quality assurance standards, and customer experience initiatives. - Partner with managers to identify skill gaps, performance trends, and recurring customer issues requiring targeted training. - Use performance metrics, customer feedback, escalation data, and audit results to evaluate training effectiveness and recommend enhancements. - Support the rollout of new initiatives, systems, or process changes. - Assist leadership with preparation of staff for operational changes impacting customer experience delivery. - Maintain accurate records of training completion, certifications, and coaching activities. - Ensure training documentation remains current and accessible. Experience Required: - Minimum of three (3) years delivering formal customer service training. - Prior experience in managing, training, and coaching direct reports - Knowledge of adult learning principles and instructional design best practices. - Strong working knowledge of customer service workflows, escalation management, and issue resolution processes. - Advanced experience with Microsoft Office, with an emphasis on Excel as well as experience with other business technology applications (SalesForce, NetSuite, etc.) - Past experience with video training and LMS software - Facilities Maintenance industry preferred Education: - Bachelor’s degree in business or related field and/or equivalent experience Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Related Guides
Related Categories
Related Job Pages
More Learning and Development Jobs
Clinical Training & Development Specialist I
Vatica HealthThe next generation of risk adjustment and quality of care
The Clinical Training & Development Specialist I is responsible for coordinating and delivering onboarding and training for new Clinical Operations team members and other designated roles. This includes, but is not limited to, Clinical Consultants, Provider Network Representatives, and Field Coordinators. This role utilizes a structured Orientation Plan, ensuring all onboarding tasks are completed in a timely and sequential manner. The Specialist maintains expertise in company workflows, documentation standards, and Quality Assurance (QA) expectations, while supporting the development and performance of clinical staff through training, coaching, and mentorship. Responsibilities - Oversee and facilitate onboarding using a structured Orientation Plan. - Ensure timely and sequential completion of all onboarding and training requirements. - Maintain subject matter expertise in workflows, documentation standards, and clinical policies. - Collaborate with clinical leadership to identify training needs. - Monitor audit results and performance metrics to develop and deliver effective training programs. - Partner with Quality Assurance to support remediation and performance improvement efforts. - Develop and maintain training materials, job aids, and educational resources. - Apply adult learning principles, including coaching and mentorship techniques. - Maintain proficiency in chart preparation, quality assurance review, and related workflows. - Utilize and support training on key systems (e.g., Salesforce, Well365, TASC). - Manage multiple projects and adapt to evolving training priorities.
Life Coach Online
LeTueLezioniSe ti piace progettare, spiegare e dare feedback costruttivi, questo ruolo ti permette di trasformare la tua esperienza in valore per altri.
Role Description Hai passione per la crescita personale e il desiderio di supportare i giovani nel loro percorso scolastico? Stiamo cercando una persona entusiasta e propositiva da inserire nel nostro team di tutor in Italia per svolgere sessioni di Life Coaching online dedicate agli studenti. Il tuo compito sarà quello di creare percorsi su misura che aiutino ogni ragazzo a migliorare il rendimento accademico, a gestire meglio lo studio e a scoprire il proprio potenziale. All’interno della nostra realtà troverai un ambiente dinamico, dove potrai mettere in pratica le tue capacità e contribuire a dare una spinta positiva al futuro degli studenti. - Sostenere gli studenti nello sviluppo delle proprie capacità personali e scolastiche - Fornire strategie e metodi di studio efficaci - Monitorare i progressi e incoraggiare la motivazione Qualifications - Non è richiesta esperienza precedente - Conoscenze di base nell’ambito insegnato Benefits - Orari flessibili per adattarsi ai tuoi impegni - Lavoro interamente online, da qualunque luogo in Italia - Ambiente di lavoro professionale e stimolante - Compenso tra €20 e €60 l’ora Company Description
Learning and Development Specialist
Remote WorldModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Role Description We are hiring a Learning and Development Specialist to design and deliver programmes that help our people grow professionally and personally. You will shape our learning culture as we scale. Key Responsibilities - Assess training needs across teams and design relevant learning solutions. - Develop e-learning content, facilitator guides, and onboarding programmes. - Manage the LMS and track learning completion and effectiveness. - Partner with managers on individual development planning. - Evaluate and iterate on programmes based on feedback and outcomes. Qualifications - 2+ years of L&D or instructional design experience. - Experience with e-learning authoring tools (Articulate, Rise, or similar). - Strong facilitation and presentation skills. - Ability to work effectively with a remote, distributed workforce. - Passion for learning and developing others.
Role Description Wir suchen eine/n innovative/n und energiegeladene/n Lehrer/in. Für den Nachhilfeunterricht suchen wir eine qualifizierte Lehrkraft, die unser Team von professionellen Nachhilfelehrern im Fach Italienisch unterstützt! Wir brauchen Nachhilfelehrer, die unseren Schülern Italienisch auf dem von Ihnen gewünschten Niveau beibringen können. - Teile dein Wissen mit Studierenden aus ganz Deutschland. - Unterrichte von zu Hause aus oder vor Ort. - Wähle die Methodik, die du für deinen Unterricht verwenden wirst. - Verdiene zusätzliches Geld, indem du dein Wissen weitergibst. Qualifications - Keine vorherige Erfahrung erforderlich. - Grundkenntnisse in dem zu unterrichtenden Fach. Benefits - Flexibler Zeitplan - Remote überall in Deutschland - Möglichkeit, online zu arbeiten - Bezahlung zwischen 15€ und 35€ pro Stunde. Company Description Nachhilfeunterricht ist das führende Nachhilfeportal in Spanien, Frankreich, Italien und Lateinamerika und hat seit 2007 mehr als 3 Millionen Schülern geholfen, ihren idealen Lehrer zu finden. Und jetzt auch in Deutschland als Teil der führenden Nachhilfeplattform Gostudent. Über 3 Mio. Schüler lernen bereits bei uns. Unser Ziel ist es, Millionen von Lehrern mit Schülern zusammenzubringen, um neues Wissen in Hunderten von verschiedenen Fächern zu lehren und zu erlernen, mit Online- oder Präsenzunterricht, überall auf der Welt. Gib Nachhilfe für alle Schüler, die Hilfe in ihrem Schulalltag benötigen.
