K2 Services

Role Description Under direct supervision, the Marketing Operations Coordinator will be primarily responsible for “Level 1” responses to Marketing Central requests, across a broad range of Marketing topics and tasks. This person is the first line of person-to-person contact with lawyers and business professionals who turn to Marketing Central to access support from the firm’s Communications, Marketing and Business Development department. Leveraging in-depth knowledge documentation and working in the Marketing Request System, this person will monitor and triage the queue. Triaging work may include: - Providing redirection - Responding to simple inquiries - Assigning to Level 2 Marketing Central Coordinators - Escalating to subject matter experts Additionally, this role may be called on to provide operational support to the Marketing organization and Marketing Central function including, but not limited to: - Providing administrative support - Performing data entry - Coordinating various marketing activities The position has a shift of Monday-Friday 8am-5pm EST. Responsibilities - Monitors and responds to requests received via phone and email in a timely and efficient manner, while providing excellent customer service. - Conducts data entry, ensuring 100% accuracy of transactions. - Validates system data and resolves problems. - Performs and maintains various system administration processes and reporting (Sitecore, eRoom) and works with various system owners (i.e. Marketing Operations, Communications) to troubleshoot errors. - Upholds and follows all processes and workflows. - Uses collaboration platforms to collaborate with other administrative teams. - Prepares regularly scheduled and ad hoc reports using necessary systems. - Responsible for executing Marketing administrative duties to include maintaining bios, bio pictures, website content, and related communications tasks. - Provides support and performs research projects to support internal client requests (i.e. to the Continuing Legal Education (CLE) process, Legal 500, Client credentials, etc.). - Provides operational support for firm events, including name tag/material creation, invitation process support, etc. - Proactively identifies process improvement opportunities that lessen processing time, increase customer experience, and elevate the level of service provided to the firm. - Provides support for additional Marketing related projects, as needed. - Other duties as assigned. Qualifications - College degree required and experience related to Marketing is preferred. - A minimum of two years administrative experience, including experience with professional client service in an office environment. - Proficiency in MS Office Suite. - Strong data entry skills, excellent attention to detail, and strong communication skills preferred. - Exhibits Strong Decision-Making Skills - Demonstrates the ability to make sound and appropriate decisions, particularly in situations that fall within grey areas. - Proven ability to prioritize and complete tasks in a fast-paced, deadline-driven environment. - Good communication and customer service skills required to interact with the firm’s lawyers, Marketing & Business Development teams and other staff on a regular basis. - Strong organizational skills necessary to coordinate various operational tasks. - Ability to work effectively in a fast-paced environment, as well, must possess strong problem-solving capabilities. - High energy, reacts with appropriate sense of urgency, focuses on high-quality product production and service delivery. Requirements - The compensation range for this role is $24-27 per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Company Description Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Role Description The ServiceNow Business Analyst role is within the Solutions & Advisory team and is responsible for leading discovery sessions, requirements definition, and solution delivery across both IT Service Management (ITSM) and custom workflows on the ServiceNow platform. This role focuses on Incident, Problem, Change, and CMDB, while also supporting the design and delivery of custom workflows using App Engine. The Business Analyst will work closely with clients, developers, and project managers to translate business needs into actionable requirements, ensuring solutions are aligned to business goals and delivered efficiently. - Lead discovery sessions and stakeholder workshops to gather, analyze, and document business requirements across ITSM (Incident, Problem, Change, CMDB) and custom workflow solutions. - Partner closely with clients to understand current state processes, define future state, and identify opportunities for process improvement and automation. - Translate requirements into clear, concise user stories with well-defined acceptance criteria. - Collaborate with developers, architects, and project managers to ensure requirements are understood, prioritized, and delivered effectively. - Act as the primary liaison between client stakeholders and internal delivery teams, ensuring alignment throughout the project lifecycle. - Create process flows, functional documentation, and wireframes to support solution design. - Develop and execute test scripts and test cases for Incident, Problem, Change, CMDB, and custom workflows. - Support and coordinate User Acceptance Testing (UAT), including defect tracking, triage, and resolution. - Manage and refine the product backlog, ensuring priorities align with business value and project goals. - Ensure solutions follow ServiceNow best practices, ITIL guidelines, and governance standards. - Support continuous improvement efforts across both ITSM processes and custom-built applications. Qualifications - 3–5+ years of experience as a Business Analyst on the ServiceNow platform. - Demonstrated experience with ITSM modules: Incident, Problem, Change, and CMDB. - Proven ability to lead discovery sessions, requirements gathering, and process mapping workshops. - Experience writing user stories, acceptance criteria, and detailed functional documentation. - Experience creating and executing test scripts, test cases, and supporting UAT. - Strong understanding of ITIL-based service management processes. - Experience working with App Engine / App Engine Studio, Flow Designer, UI Builder, and Workspaces. - Ability to work cross-functionally with clients, developers, and project managers in Agile environments. - Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization. - Strong analytical and problem-solving abilities with a focus on process optimization and workflow automation. - Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment. Requirements - Experience implementing or enhancing ServiceNow ITSM modules in enterprise environments. - Experience supporting or delivering custom workflows/applications using App Engine. - ServiceNow Certified System Administrator (CSA) or Certified Application Specialist. - Strong understanding of CMDB governance and data management best practices. - Experience working in Agile/Scrum delivery models. - Experience in legal or professional services environments. Benefits - Salary Range: $100,000- $140,000 CAD annually, commensurate with experience, skills and location. - Location: Fully remote – open to candidates based in Ontario/Alberta, Canada. Company Description Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Role Description Opensity Solutions is seeking a highly skilled and detail-oriented Senior Accountant to join our growing finance team. In this role, you will play a key part in supporting the month-end close process, financial reporting, year-end audit, and financial planning initiatives. The ideal candidate has strong technical accounting skills and a collaborative mindset. - Lead and assist with the month-end close process, ensuring timely and accurate completion of all close activities. - Prepare and record journal entries in accordance with US GAAP. - Perform detailed and complex balance sheet reconciliations, investigating and resolving discrepancies in a timely manner. - Support the annual budgeting process by collaborating with department heads to develop and consolidate budget submissions. - Assist with reforecasting activities throughout the fiscal year, providing variance analysis and actionable insights to management. - Identify opportunities to streamline accounting processes and improve internal controls. - Prepare supporting schedules and documentation for internal and external audits. - Collaborate cross-functionally with FP&A, operations, and other business units as needed. Qualifications - Bachelor's degree in Accounting, Finance, or a related field. - Minimum 4–6 years of progressive accounting experience, preferably in a corporate environment. - Strong knowledge of US GAAP and financial reporting standards. - Proven experience with month-end close, reconciliations, and journal entries. - Experience with budgeting and reforecasting processes. - Proficiency with ERP systems (e.g. Sage Intacct) and MS Office Suite of tools including Microsoft Excel. - Exceptional attention to detail, analytical skills, and ability to meet tight deadlines in a fast-paced environment. - Strong written and verbal communication skills with the ability to present financial data clearly. Requirements - Excellent written and verbal communication skills in English — clear, professional, and client-facing. - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Proficiency with MS Office Suite, particularly Excel (pivot tables, lookups, etc.). - Collaborative team player who can also work independently with minimal supervision. - Stakeholder-focused mindset with a commitment to delivering a high standard of service. - Problem-solving ability with a proactive approach to issue resolution. - Discretion in handling confidential financial information. Benefits - The expected base salary for this position is: [CAD $85,000 - $95,000] excluding annual bonus and equity (when applicable). - Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience. Company Description Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. Opensity provides integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. - Capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

Role Description Jumpstart your career in the dynamic Legal/IT sector with Opensity Solutions as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. Opensity prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with an array of benefits. This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule. We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred. The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. Qualifications - High School Diploma or equivalent. - Strong verbal, written, and typing skills. - Excellent customer service skills, efficiency, multi-tasking skills, and patience. - Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. - Ability to act independently and make decisions within the scope of the position’s responsibilities. - Always display the utmost professionalism with team members as well as end-users. - Ability to function well in a high-paced and at times stressful environment. - Ability to think strategically and analytically to troubleshoot and resolve issues quickly. - Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues. - Exhibit a high degree of initiative, follow-through, and critical-thinking skills. Requirements - Prolonged periods of sitting at a desk and working on a computer. - Will require Intune “Mobile Device Management” software installed on a personal device(s). Benefits - This position comes with an array of benefits.

Role Description Under direct supervision, the Senior Marketing Operations Coordinator will be primarily responsible for “Level 1” responses to Marketing Central requests, across a broad range of Marketing topics and tasks. This person is the first line of person-to-person contact with lawyers and business professionals who turn to Marketing Central to access support from the firm’s Communications, Marketing and Business Development department. Leveraging in-depth knowledge documentation and working in the Marketing Request System, this person will monitor and triage the queue. Triaging work may include: - Providing redirection - Responding to simple inquiries - Assigning to Level 2 Marketing Central Coordinators - Escalating to subject matter experts Additionally, this role may be called on to provide operational support to the Marketing organization and Marketing Central function including, but not limited to: - Providing administrative support - Performing data entry - Coordinating various marketing activities Responsibilities - Monitors and responds to requests received via phone and email in a timely and efficient manner, while providing excellent customer service. - Conducts data entry, ensuring 100% accuracy of transactions. - Validates system data and resolves problems. - Performs and maintains various system administration processes and reporting (Sitecore, eRoom) and works with various system owners (i.e. Marketing Operations, Communications) to troubleshoot errors. - Upholds and follows all processes and workflows. - Uses collaboration platforms to collaborate with other administrative teams. - Prepares regularly scheduled and ad hoc reports using necessary systems. - Responsible for executing Marketing administrative duties to include maintaining bios, bio pictures, website content, and related communications tasks. - Provides support and performs research projects to support internal client requests (i.e. to the Continuing Legal Education (CLE) process, Legal 500, Client credentials, etc.). - Provides operational support for firm events, including name tag/material creation, invitation process support, etc. - Proactively identifies process improvement opportunities that lessen processing time, increase customer experience, and elevate the level of service provided to the firm. - Provides support for additional Marketing related projects, as needed. - Other duties as assigned. Qualifications - College degree required and experience related to Marketing, Analytics, Operations is preferred. - A minimum of 3 years administrative experience, including experience with professional client service in an office environment. - Proficiency in MS Office Suite. - Strong data entry skills, excellent attention to detail, and strong communication skills preferred. - Exhibits Strong Decision-Making Skills - Demonstrates the ability to make sound and appropriate decisions, particularly in situations that fall within grey areas. - Proven ability to prioritize and complete tasks in a fast-paced, deadline-driven environment. - Good communication and customer service skills required to interact with the firm’s lawyers, Marketing & Business Development teams and other staff on a regular basis. - Strong organizational skills necessary to coordinate various operational tasks. - Ability to work effectively in a fast-paced environment, as well, must possess strong problem-solving capabilities. - High energy, reacts with appropriate sense of urgency, focuses on high quality product production and service delivery. - Available to candidates who are in the Eastern Time Zone. Requirements - The Compensation range for this role is up to 65,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Benefits - Medical insurance - Dental insurance - Vision insurance - 401(k) retirement plan - Paid Time Off (PTO)

Role Description The Vendor Management Office (VMO) at Opensity Solutions is seeking a Strategic Sourcing Manager to build and scale our strategic sourcing program across Business Services categories. In this role, you will drive end-to-end sourcing initiatives, manage vendor relationships, and apply data analytics to sharpen procurement strategy and uncover cost efficiencies. You'll serve as a trusted partner to a broad set of internal stakeholders, bringing both analytical rigor and sound business judgment to every third party engagement. This role works closely with the Enterprise Business Solutions (EBS) business unit and corporate departments including Marketing, Sales & Business Development, Human Resources, Facilities, Finance, and Accounting. - Define and lead category-level sourcing strategies aligned with enterprise goals, owning the full lifecycle from vendor identification and RFx design through proposal evaluation, complex contract negotiation, and supplier selection. - Design and execute a sourcing strategy aligned with company goals, covering vendor identification, proposal evaluation, contract negotiation, and selection. - Develop, operationalize, and continuously refine a proprietary Sourcing Evaluation framework that delivers data-driven insights and recommendations, setting the standard for sourcing best practices and generating measurable value across the enterprise. - Build and govern strategic vendor relationships and lead structured supplier performance and risk management, fostering open communication, accountability, and long-term collaboration. - Conduct market research and analysis to identify emerging trends, opportunities, and risks relevant to Business Services categories. - Leverage analytics and AI tools to track and interpret supplier performance, pricing trends, and quality metrics – translating data into actionable procurement decisions. - Identify, quantify, and deliver against defined cost-savings and value-creation targets without compromising quality or service standards of Opensity Solutions and its clients. - Prepare and present strategic Vendor Management materials and recommendations to Executive Leadership, Client Engagement, and Service Delivery Management teams. - Act as a subject-matter expert helping to mature the VMO’s sourcing capability and ways of working. Qualifications - Bachelor's degree in Finance, Accounting, Economics, Supply Chain or Management Information Systems preferred. - Master’s degree and/or a relevant professional certification (e.g., CPSM, CIPS, C.P.M.) is a strong plus. - Proven experience in strategic sourcing, procurement, or supply chain management, with 5-7 years of relevant work experience. - Strong analytical skills and experience in data analysis, interpretation, and visualization. Proficiency in analytics tools (e.g., Excel, Tableau, Power BI) is highly desirable. - Deep, demonstrated expertise in advanced sourcing strategies and complex, high-stakes negotiation techniques. - Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors, clients, and internal stakeholders. - Strong leadership and influencing skills, with a track record of leading cross-functional initiatives and mentoring colleagues; readiness to take on direct people management as the function scales. - Demonstrated project and program management skills, including the ability to prioritize, meet deadlines, and manage multiple complex initiatives simultaneously. - Detail-oriented mindset with a focus on quality and continuous improvement. - Knowledge of relevant regulations and compliance standards in the sourcing and procurement field. - Experience in a Professional Services environment is a plus. Company Description Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Role Description Opensity Solutions is looking for an HRIS Engineer to join our HR Operations team and own the technical backbone of our Workday environment. This is a hands-on integration and data engineering role. You’ll design, build, and maintain the pipelines, connectors, and data flows that keep our HR ecosystem running cleanly across systems. You’ll work closely with HR, Finance, IT, Total Rewards, Payroll, and third-party vendors to translate business requirements into scalable technical solutions. - Design, build, and maintain Workday integrations using Studio, EIB, Core Connectors, and PICOF/PECI frameworks - Develop and support inbound and outbound integrations across payroll, benefits, ATS, and third-party SaaS platforms - Troubleshoot and resolve integration failures, data discrepancies, and system errors with a sense of urgency - Partner with HR and IT stakeholders to gather requirements and translate them into integration design specifications - Build and maintain Workday reports (advanced, matrix, and composite) to support integration logic and downstream data needs - Manage data integrity across the Workday HCM suite, including auditing, transformation, and mass data loads via EIB - Participate in Workday release cycles, assess bi-annual updates for integration impact, test, and implement changes - Maintain integration documentation, runbooks, and data dictionaries - Support HR Operations with ad hoc data requests, extracts, and system configuration as needed - Collaborate with Total Rewards and Payroll to ensure modules and system access are properly configured and reviewed Qualifications - 3–5 years of hands-on Workday integration and/or HRIS technical experience - Demonstrated experience building integrations in Workday Studio and working with XSLT, XML, and JSON - Proficiency with EIB for both inbound and outbound data loads - Working knowledge of Workday HCM data model, including Worker, Position, Compensation, and Organization structures - Experience integrating Workday with payroll providers (ADP, Ceridian, etc.) and/or benefits carriers is a strong plus - Familiarity with REST/SOAP APIs and web services concepts - Strong analytical skills and attention to data quality - Ability to communicate technical concepts clearly to non-technical HR and business stakeholders - Workday Pro certification in Integrations or HCM is a plus, not a requirement Requirements - Experience with middleware platforms (MuleSoft, Boomi, Workato) - Exposure to Workday Extend or Prism Analytics - Background supporting multi-state or multi-entity workforce environments - Experience participating in a Workday implementation or major re-architecture Benefits - The expected base salary for this position is: CAD 115000 - 125000 per annum, excluding annual bonus (when applicable). - Salary is based on several factors, including market conditions, location, and may vary depending on job-related skills, location, and experience. Company Description Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Role Description The role of Sr Network Engineer, Project Engineering at K2 Services is a key role responsible for designing and implementing robust, scalable, and secure network infrastructure solutions to support the organization's operations. This position requires a deep understanding of networking technologies, strong architectural skills, and the ability to collaborate effectively with cross-functional teams to ensure the reliability, performance, and security of the network environment. Responsibilities - Network Architecture and Design: - Lead the design and development of enterprise network architectures, including LAN, WAN, WLAN, and SD-WAN technologies. - Evaluate existing network systems and architectures, identifying opportunities for improvement, optimization, and standardization. - Business Development/Scoping and Mentoring: - Partner with business development teams to create project plans and scoping for new business opportunities. - Work with internal stakeholders to ensure projects are delivered within budget and are successful in their delivery. - Drive project efficiency and effectiveness through coaching and mentoring. - Network Implementation and Configuration: - Complete network infrastructure integration projects as required. - Implement and configure network infrastructure components, including routers, switches, firewalls, and load balancers. - Collaborate with system administrators and security teams to configure network security policies and access controls. - Network Performance Optimization: - Work with Tooling teams to develop monitoring metrics of traffic patterns. - Provide feedback and assist with developing standards with Enterprise Architecture. - Conduct capacity planning assessments to forecast network bandwidth requirements. - Network Security and Compliance: - Implement and enforce network security best practices and controls. - Work with Security teams to conduct regular security audits and vulnerability assessments. - Incident Response and Disaster Recovery: - Develop and maintain incident response and disaster recovery plans for network systems. - Coordinate with incident response teams and service providers to restore network services. - Documentation and Knowledge Management: - Create documentation standards and ensure adherence by team members. - Document network configurations, diagrams, and procedures. - Provide training and knowledge sharing sessions to IT staff and stakeholders. - Vendor Management and Relationship Building: - Manage vendor relationships and partnerships, including contract negotiations and performance reviews. - Collaborate with vendors to evaluate and implement new networking technologies. Qualifications - Minimum 7-10 years of experience in network engineering or related roles. - Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications such as CCNP, CCIE, or CISSP preferred. - Demonstrated experience in leading network architecture projects and initiatives. Knowledge, Skills & Attributes - Strong technical expertise in networking technologies and protocols, including TCP/IP, VLANs, OSPF, BGP, MPLS, VPNs, and DNS. - Proficiency in network hardware and software, including routers, switches, firewalls, and load balancers. - Excellent architectural and design skills for scalable and resilient network architectures. - Solid understanding of network security principles and best practices. - Strong communication and collaboration skills. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Commitment to continuous learning and professional development. Company Description Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy-related conditions, and for sincerely held religious beliefs, in accordance with applicable law.

Role Description Opensity Solutions is seeking a permanent, full-time Document Specialist working 40 hours/week with full medical, dental, and vacation benefits. Specialists are responsible for providing document production, administrative, and clerical support. Under general direction from the coordination team, the specialist will also be responsible for managing their assigned tasks in the day-to-day operations of the client. This position requires engaging with client personnel to provide task updates and to inspire collaboration with the end-user. This position will work Monday - Friday 3pm - 11:30 pm EST regardless of location. Responsibilities - Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software. - Prepare and edit complex documents, spreadsheets, charts. - Provide coordination and administrative support for special projects. - Efficient handling of time-sensitive and confidential materials. - Perform document diagnostic activities related to troubleshooting document inconsistencies. - Create and/or revise work product using direct keyboard entry, scanner, or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required. - Spell check, proofread and/or cross-check documents to ensure accuracy and completeness. - Maintain up-to-date knowledge of specialized applications and upgrades to achieve maximum efficiency and productivity with the Document Services applications. - Provide feedback and insight into each team member’s performances when requested. - Promote and encourage teamwork, confidence, and positive attitudes. - Provide directions, instructions, and guidance to the team. - Assist with reviewing re-works or poor job outputs from team members. Requirements - HS Diploma or GED. - 2-5 years working in document outsourcing or legal industry preferred. - Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning. - Strong initiative required; ability to work independently with minimal direct supervision. - Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint). - Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus. - Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading. - Ability to organize and prioritize multiple assignments. - Ability to excel under pressure within established timeframe and provide quality work product. - Possess strong communication, interpersonal, teamwork, and customer service skills. Compensation The compensation range for this role is 22.00 to 26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications. Equal Opportunity Employer Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy-related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Role Description We are seeking a highly experienced Leave & Accommodations Specialist to lead and manage our end-to-end leave of absence and ADA accommodation programs. With a workforce spanning across the U.S., the ideal candidate will possess deep expertise in navigating the complex intersection of FMLA, ADA, and a rapidly evolving landscape of state-specific paid and unpaid leave laws. You will serve as the subject matter expert, ensuring compliance while providing a compassionate, "human-first" experience for employees during critical life events. - End-to-End Case Management: Manage the full lifecycle of all leave types, including FMLA, Military, Jury Duty, and Company-Specific leaves, for a national population and partner with our new Leave vendor to maintain a compliant program. - ADA Interactive Process: Lead the interactive process for disability accommodations under the ADA/ADAAA and collaborate with managers to determine reasonable accommodations. - Compliance & Multi-State Expertise: Maintain an up-to-the-minute understanding of state-mandated disability and paid family leave programs (e.g., CA-PFL, NY-PFL, WA-PFML, etc.) and ensure all filings and notices meet statutory deadlines. - Policy Development: Audit and refine leave policies to ensure they remain competitive and compliant with federal, state, and local ordinances. - Stakeholder Partnership: Act as the primary liaison between employees, people leaders, HR Business Partners, and third-party administrators (TPA). - Data Integrity & Reporting: Maintain accurate records in the HRIS; generate regular reports on leave trends, durations, and impact on workforce planning. Qualifications - Education: Bachelor’s degree in Human Resources or a related field. - Experience: Minimum of 5+ years of dedicated experience in Leave of Absence (LOA) and ADA administration in multiple states. - Technical Knowledge: Mastery of FMLA, ADAAA, HIPAA, and USERRA. Deep familiarity with the coordination of benefits between state-paid leaves and company disability (STD/LTD) plans. - Software: Proficiency with HRIS platforms (e.g., Workday) and leave management modules or third-party portals. Requirements - Exceptional understanding of standard payroll processes, including tax regulations and compliance requirements. - Proficient in payroll and benefits software applications, preferably Workday, or similar platforms. - Strong analytical and problem-solving skills, with keen attention to detail and accuracy. - Excellent communication and interpersonal skills, with the ability to interact professionally with employees and vendors. - High level of integrity and discretion when handling sensitive employee information. - Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment. Benefits - The Compensation range for this role is 65,000 to 85,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications. Company Description Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.