JOYn RH

• Manage a portfolio of clients with a focus on retention, relationship building, and revenue expansion; • Act in a consultative manner, understanding clients' challenges, goals, and needs; • Identify upsell and cross-sell opportunities for products, services, and complementary modules; • Conduct regular follow-up meetings to review results and align strategically with clients; • Develop and strengthen long-term relationships with decision-makers; • Map new demands and opportunities within assigned accounts; • Keep the CRM up to date with records of interactions, negotiations, and opportunities; • Collaborate with Project, Support, and other teams to ensure a positive customer experience; • Support activation campaigns, new product launches, and initiatives to increase platform adoption; • Participate in events, trade shows, and company networking activities.

• Prospect for leads and make contact to present the company and commercial proposals. • Negotiate with clients, prepare and follow up on technical and commercial proposals. • Develop new business focused on Microsoft 365 projects, including migration, modernization, and security. • Manage contracts for new and existing clients, monitoring financial and billing processes. • Structure commercial processes, including flowcharts, proposal templates, and service segmentation. • Create and track commercial performance indicators, presenting results and projections to senior management. • Support marketing in creating campaigns and client acquisition strategies. • Participate in meetings and training with strategic partners. • Contribute to the commercial area's strategic planning. • Use CRM tools to manage the sales funnel.

• Lead strategic growth and innovation initiatives within the business • Plan, coordinate, and execute growth strategies focused on acquisition, activation, conversion, retention, and referral • Identify growth opportunities across channels, products, processes, and funnel stages • Formulate growth hypotheses and turn them into practical experiments • Prioritize initiatives based on impact, effort, confidence, and revenue potential • Collaborate with marketing, sales, product, and technology teams to accelerate business outcomes • Establish scalable processes for demand generation, lead qualification, conversion, and customer relationship management • Lead applied innovation initiatives within the business • Identify opportunities to use artificial intelligence for productivity gains, process automation, and improved customer experience • Coordinate projects involving AI agents, intelligent automations, virtual assistants, automated flows, and tool integrations • Map manual or inefficient processes and propose solutions using AI, no-code, low-code, or front-end development • Monitor trends in technology, AI, marketing, product, and automation to propose new solutions • Support the creation of an internal culture of innovation, experimentation, and continuous improvement • Drive the creation, validation, and launch of internal or external MVPs • Participate in defining problems, opportunities, hypotheses, requirements, and value propositions • Support research, discovery, benchmarking, and market analysis to inform new solutions • Design journeys, flows, pages, prototypes, and digital experiences • Engage in Product-Led Growth initiatives, seeking ways for the product itself to drive acquisition, activation, and retention • Work with technical, creative, and commercial teams to turn ideas into testable solutions • Measure MVP performance and recommend evolution, scaling, adjustments, or discontinuation

• Liderar iniciativas estratégicas de crescimento e inovação dentro do negócio para gerar crescimento acelerado e impacto estratégico • Planejar, coordenar e executar estratégias de growth focadas em aquisição, ativação, conversão, retenção e recomendação • Identificar oportunidades de crescimento em diferentes canais, produtos, processos e etapas do funil • Criar hipóteses de crescimento e transformá-las em experimentos práticos • Priorizar iniciativas com base em impacto, esforço, confiança e potencial de geração de receita • Trabalhar em conjunto com marketing, vendas, produto e tecnologia para acelerar resultados do negócio • Estruturar processos escaláveis para geração de demanda, qualificação de leads, conversão e relacionamento com clientes • Liderar iniciativas de inovação aplicada dentro do negócio • Identificar oportunidades de uso de inteligência artificial para ganho de produtividade, automação de processos e melhoria da experiência do cliente • Coordenar projetos com agentes de IA, automações inteligentes, assistentes virtuais, fluxos automatizados e integrações entre ferramentas • Mapear processos manuais ou ineficientes e propor soluções com IA, no-code, low-code ou desenvolvimento front-end • Acompanhar tendências de tecnologia, IA, marketing, produto e automação para propor novas soluções • Apoiar a criação de uma cultura interna de inovação, experimentação e melhoria contínua • Conduzir a criação, validação e lançamento de MVPs internos ou externos • Participar da definição de problemas, oportunidades, hipóteses, requisitos e proposta de valor • Apoiar pesquisas, discovery, benchmarking e análise de mercado para embasar novas soluções • Estruturar jornadas, fluxos, páginas, protótipos e experiências digitais • Atuar em iniciativas de Product Led Growth, buscando formas de o próprio produto gerar aquisição, ativação e retenção • Trabalhar junto a áreas técnicas, criativas e comerciais para transformar ideias em soluções testáveis • Medir a performance dos MVPs e recomendar evolução, escala, ajustes ou descontinuação

• Management of accounts payable and accounts receivable • Issuance of invoices and billing control • Bank reconciliation and monitoring of cash flow • Support in financial control and organization of financial indicators • Liaison with accounting and assistance with tax-related procedures • Support in general administrative activities (contracts, document organization, internal routines) • Provide leadership with financial information to support decision-making

• Identify, together with the team, new ways for the company to increase revenue • Identify improvements and automation opportunities in processes and products • Support the execution of events • Manage internal processes • Send customer satisfaction surveys • Perform operational tasks such as: respond to group chats, draft contracts, forward messages in groups, reply on LinkedIn, verify payments, assist with financial-operational review, and do what needs to be done.

• Access the internal platform for receiving financial documents daily • Verify invoices, boletos (payment slips), and payment authorizations, ensuring information compliance (amounts, due dates, and approvals) • Record documents in the internal financial system • Ensure entries are made within established deadlines for proper cash flow scheduling • Support the internal Financial BPO team in organizing and managing requests

• Prospect leads and initiate contact • Negotiate with clients and follow up on proposals • Develop new business focused on Microsoft 365 projects • Manage contracts for new and existing clients • Create and monitor commercial performance metrics • Support marketing in developing campaigns

• Creating Stories and simple social media content • Editing short videos in CapCut • Researching topics and trends for the agency's clients • Assisting with content production under team guidance

• Analysis of client company bank statements • Classification and recording of financial transactions in the accounting chart of accounts • Organizing information for submission to the team responsible for closing • Meeting agreed deadlines (100% task-based delivery) • Operational support to the accounting team