Connections Health Solutions

Role Description The Project Manager will manage all aspects of a project for cross-functional teams. The Project Manager is responsible for the management of major implementation initiatives, programs, and projects. The Project Manager is a critical team member responsible for driving and coordinating multiple cross-functional work streams to deliver results on key initiatives, to improve critical business processes, and to achieve strategic objectives with a sense of urgency. The Project Manager role is focused on managing priorities, projects, and stakeholders to drive the on-time and on-budget delivery of solutions and help to ensure the continued improvement and growth of the Connections Health Solutions organization and the delivery of crisis behavioral health services. - Facilitates coordination of all elements which support project work (meetings, agendas, deliverables, etc.). - Maintains/updates schedules and calendars. - Provides logistical support as needed. - Establishes project plans, RAID logs, reporting dashboards, and status reporting. - Maintains effectiveness when experiencing major changes in work responsibilities or environment. - Plans, directs, and coordinates activities of designated project(s) to ensure that goals or objectives are accomplished within prescribed time frame and funding parameters. - Alters plans and makes recommendations for future project phases or future projects, based on lessons learned from the project. - Prepares project reports for management, client, or regulatory agencies as required. - Communicates project initiatives and tasks to team members and committee members clearly and regularly. - Confers with staff to outline work plan and to assign duties, responsibilities, and scope of authority. - Responds to feedback and status reports from the project team and applicable committees/leadership to revise the project tasks and/or timeline as necessary. - Provides guidance and positive models to help others develop. - Remains informed of changing applicable regulations which may affect project objectives, goals, progress and/or timelines. - Travel to company subsidiaries is required. - Performs all other duties as assigned. Qualifications - Bachelor’s degree in Business Management, Business Administration, Project Management, or Management Information Systems. - At least 4 years in management consulting, corporate development, or program/project management. - Excellent project management skills along with effective planning and organizational skills. - Strong communication skills and experience working with both internal as well as external customers and clients. - Experience delivering measurable results on multiple large business projects/programs simultaneously. - Track record of managing dispersed teams with complex project plans. - Strong communication skills including influencing, and negotiation skills. - Ability to quickly establish credibility and rapport with key stakeholders. - Ability to work well in a cross-functional matrix management environment with a highly collaborative, team-oriented approach to problem-solving. - Proficient skills using project management software, Smartsheet, or Microsoft Project. Requirements - The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. Benefits - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. - CHS pays for Basic Life, AD&D, Short and Long-Term Disability. - Voluntary Life insurance option for employees and their families. - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). - Flexible Spending Accounts (health care and dependent care). - 401k company match after 6 months (50% of deferrals up to 6% of compensation). - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays. - Company‑paid parental leave available to eligible employees. - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support. - After 90 days, you are auto enrolled in the 401k Plan.

Role Description Connections Health Solutions is a fast-growing behavioral health company operating across multiple states. We are in the middle of a significant technology transformation: building the data infrastructure, security posture, and AI-enabled clinical tools that will define how the company scales over the next five years. The IT organization is moving from reactive operations to a disciplined, strategy-driven function, and this hire is central to that shift. The IT Strategy & Governance Lead is the VP of IT's primary strategic partner and organizational right hand. The person in this seat works at the intersection of strategy, governance, and execution, ensuring the right priorities are in motion, the right people are aligned, and the VP's time and attention are directed where they matter most. This role is designed as a career accelerant for an exceptional early-career professional. You will have direct, daily exposure to executive decision-making, enterprise governance, organizational transformation, and a live technology strategy agenda. The VP of IT will serve as an active mentor and sponsor. What You'll Do: - Executive Partnership & Leadership Enablement - Serve as the primary thought partner and strategic advisor to the VP of IT. - Own preparation of executive communications, board materials, leadership updates, and SLT-facing presentations. - Drive follow-through on strategic commitments, turning VP decisions into assigned actions with owners, timelines, and accountability checkpoints. - Conduct research, analysis, and scenario planning to support leadership decision-making. - Manage the VP's strategic priorities and help ensure time and energy are allocated to highest-impact work. - IT Governance & Strategic Planning - Own the operating rhythm of IT governance, including intake prioritization, portfolio reviews, governance committee preparation, and executive reporting cadence. - Support annual and long-range technology planning, including initiative scoping, resource alignment, and budget inputs. - Develop and maintain governance frameworks that improve transparency, accountability, and decision quality across the IT organization. - Ensure alignment between IT initiatives, organizational objectives, available resources, and compliance requirements (including HITRUST and HIPAA). - Drive continuous improvement of departmental planning, reporting, and performance management processes. - IT Portfolio Visibility & Risk Management - Maintain current, accurate visibility across the enterprise IT portfolio, including clinical systems, infrastructure, cybersecurity, data, AI, and operational initiatives. - Monitor portfolio health, dependencies, resource constraints, and key milestones; surface risks before they become escalations. - Ensure leadership has the information needed to make timely, confident decisions about portfolio priorities and capacity. - Facilitate portfolio review meetings and executive steering committees. - Cross-Functional Coordination & Organizational Alignment - Act as the primary coordination point between IT and organizational partners, including Operations, Clinical Services, Finance, Compliance, and HR. - Resolve competing priorities, clarify ownership, and drive alignment across teams with different incentives and timelines. - Coordinate planning and execution for enterprise initiatives with significant IT involvement. - Build trusted relationships with stakeholders at all levels of the organization. - Organizational Effectiveness & Special Initiatives - Identify and close gaps in operational maturity, including decision-making, governance, communication, and execution across IT. - Develop management systems that improve visibility into priorities, commitments, and outcomes. - Lead or coordinate high-priority strategic initiatives sponsored by IT leadership. - Support organizational transformation and change management efforts across the IT function. Qualifications - Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, or a related field. - Experience in technology strategy, management consulting, strategic planning, governance, program management, or related discipline. - Demonstrated ability to influence outcomes and drive alignment across teams without direct authority. - Strong executive communication and presentation skills, with the ability to synthesize complex information and deliver it clearly to senior audiences. - High capacity for ambiguity; able to bring structure to unstructured problems and act without complete information. Requirements - The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. Benefits - Full-time only: - Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. - CHS pays for Basic Life, AD&D, Short and Long-Term Disability. - Voluntary Life insurance option for employees and their families. - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). - Flexible Spending Accounts (health care and dependent care). - 401k company match after 6 months (50% of deferrals up to 6% of compensation). - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays. - Company‑paid parental leave available to eligible employees. - All employees (Pool, Part-time and Full-time): - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support. - After 90 days, you are auto enrolled in the 401k Plan. Company Description Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Role Description The Senior Director, Payer Contract Administration, reporting directly to the Chief Growth & Development Officer, manages, negotiates, and optimizes payer agreements to support the execution of the Company’s payer contracting process strategy. This role sits at the intersection of revenue cycle management, payer relations, and organizational growth, requiring both deep technical knowledge of managed care contracting and the ability to build collaborative, trust-based relationships with health plans and government payors. This role will be responsible for the payer contracting lifecycle process, including: - Pre-negotiation preparation and market analysis - Contract execution - Ongoing administration - Performance monitoring The individual in this role is expected to serve as a subject matter expert on Medicaid, commercial health plan structures, and government payor frameworks, applying that expertise to maximize Connections' reimbursement rates, protect contractual rights, and ensure alignment with clinical delivery models. The Senior Director requires close collaboration with internal partners across business development, clinical operations, revenue cycle management, legal, and finance to ensure that every payer relationship is managed with precision and integrity. The Sr. Director will also actively support corporate development initiatives, RFP responses, and new market expansion efforts, contributing substantive contracting expertise to each engagement. Qualifications - Bachelor's degree - 8 – 12 years in managed care and/or high functioning provider organization, with extensive experience in contracting, business development, and new and existing market expansion - Experience negotiating and executing payor contracts - Deep knowledge of Medicaid, government payor systems, and the complexities of contracting with risk-bearing entities - Demonstrated success in negotiating high-impact contracts that support both organizational growth and clinical quality - Experience in cross collaboration in a team structure - Strong project and people management skills Requirements - This is a remote position with approximately 25% travel, primarily to engage with external payor entities, attend industry conferences, and collaborate with internal teams across Connections markets - The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment Benefits - Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays - Company-paid parental leave available to eligible employees - Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support - After 90 days, you are auto enrolled in the 401k Plan Company Description Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth: - We accept people as they are, creating safe spaces where they feel valued and respected - We inspire hope by walking with people side-by-side, showing them grace and compassion - We act with intention, holding ourselves and each other accountable, and doing the right thing - We work as one team, trusting and supporting each other - We embrace change and innovation, striving to find better ways to fulfill our mission We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Role Description The Benefits Administrator is responsible for the day-to-day administration and operational ownership of the employee benefits programs. This role serves as the primary point of contact for benefits vendors and the organization’s broker, ensuring benefits are delivered accurately, efficiently, and in compliance with regulatory requirements. This role combines employee support, case management, vendor coordination, and systems troubleshooting to ensure a seamless benefits experience. This position plays a critical role in supporting employee experience by ensuring timely issue resolution, clear communication, and strong operational execution across all benefits processes. The ideal candidate brings experience supporting a multi-state and rapidly growing organization, with a strong understanding of varying state-specific benefits regulations, leave requirements, and compliance obligations. Qualifications - High school diploma or equivalent - 3–5 years of experience in benefits administration - Experience supporting benefits administration in a multi-state and/or rapidly growing organization - Strong knowledge of federal and state benefits regulations and compliance requirements, including ACA, COBRA, ERISA, HIPAA, FMLA, and state leave laws - Experience with HRIS Systems and benefits reporting - Strong understanding of benefits administration and compliance processes - High attention to detail with strong follow-through and organization - Experience working with benefits brokers and carriers - Working knowledge of 401(K) plans and employee questions Requirements - Administer employee benefits programs, including health, dental, vision, life, disability, retirement, and ancillary benefits - Manage enrollments, life events, benefits and eligibility changes - Own intake, triage, and routing of all benefits-related inquiries - Ensure accuracy of benefits data, payroll deductions, and carrier feeds; resolve discrepancies - Serve as the primary liaison with benefits broker and carriers - Oversee administration of workers’ compensation claims - Administer and coordinate all employee leave programs - Pull and analyze benefits and payroll reports from HRIS system (Dayforce) - Coordinate stop loss invoicing and documentation tracking - Lead operational planning and execution of open enrollment - Coordinate and support required regulatory filings and reporting - Serve as a trusted advisor and collaborative partner to the People/HR team Benefits - Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays - Company-paid parental leave available to eligible employees - Employee Assistance Program for confidential emotional support and work-life solutions - Auto enrollment in the 401k Plan after 90 days Company Description Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Role Description If you’re passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we’re saving lives and changing the face of behavioral health. The Patient Access Specialist facilitates timely access to care by ensuring patient eligibility and that benefits are verified prior to service and updates the information in the Electronic Health Record (EHR) accordingly. In the event a patient does not have insurance, this position assesses and determines if a patient qualifies for Medicaid or the Federal Marketplace insurance coverage and assists in the application process. Works with health plans to obtain coverage for uninsured patients seeking services within Connections Health Solutions (CHS). Reconciles daily visits with requested and confirmed applications. Responsible for correcting any claims denied or rejected for eligibility or benefits as it relates to the appropriate payer associated with the individual's account. - Insurance Verification & Authorization Management: - Communicate with insurance companies to obtain authorizations and clarify coverage details. - Verify eligibility and benefits for daily visits in accordance with CHS procedures. - Collect and communicate necessary information regarding an individual’s insurance carrier. - Resolve registration and authorization issues that arise during an individual’s crisis visit. - Patient Registration & Demographic Accuracy: - Ensure the accuracy of patient demographic information and update records as needed. - Research and resolve registration and enrollment issues that occur during an individual’s stay. - Assist with obtaining missing data required to support eligibility determinations. - Maintain accurate and complete patient records to support operational and billing processes. - Medicaid Enrollment & Financial Assistance Support: - Assist individuals with completing applications for enrollment in Medicaid plans. - Track Medicaid applications to ensure completeness and timely acceptance. - Support patients in identifying the appropriate Financial Assistance Program based on their needs. - Provide guidance and support to patients navigating insurance coverage and enrollment processes. - Electronic Health Record (EHR) Documentation & Billing Support: - Update the Electronic Health Record (EHR) with pertinent information required for accurate and timely billing. - Review eligibility verification software daily to identify and correct errors associated with patient visits. - Perform a check-out review to confirm that all required information has been obtained prior to claim submission. - Ensure documentation supports billing accuracy and compliance with organizational procedures. - Operational Coordination & Cross-Functional Collaboration: - Coordinate information obtained during the registration and verification process with clinical operations and Revenue Cycle Management (RCM) teams. - Communicate effectively with internal staff and external insurance providers to resolve issues impacting eligibility or billing. - Support efficient patient flow by resolving administrative issues quickly and accurately. - Maintain clear communication with operational teams to ensure continuity of care and administrative accuracy. - Additional Responsibilities: - Support departmental workflows and operational processes as needed. - Perform all other duties as assigned. This is a fully remote position in these states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MT, NC, NJ, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA. Qualifications - High School diploma or equivalent - Patient registration in a multi-specialty or Hospital environment - 2 years of medical billing (eligibility) - Working knowledge of Medicaid, Medicare, and Commercial products Requirements - Bilingual in Spanish (preferred) - EPIC experience (preferred) - Bachelor's degree in healthcare or related field (preferred) - 5 years physician, hospital, and/or facility billing within a multi-specialty environment (preferred) Benefits - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. - CHS pays for Basic Life, AD&D, Short and Long-Term Disability. - Voluntary Life insurance option for employees and their families. - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). - Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses). - 401k company match after 6 months (50% of deferrals up to 6% of compensation). - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays. - Company‑paid parental leave available to eligible employees. - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support. - After 90 days, you are auto enrolled in the 401k Plan. Company Description Connections Health Solutions is proud to be a Second Chance employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.

Role Description The Utilization Management Coordinator pursues and secures authorizations from any and all payers. Ensures appropriate utilization of services at Connections Health Solutions clinics, observation and inpatient units. Facilitates maximum appropriate payment through support of concurrent review of inpatient care by any payer. Obtains prior authorization for service as required. - Works with all payers to secure authorization for inpatient stays for all individuals admitted to Inpatient or COE Unit. - Performs utilization review in accordance with all Payor requirements, State Regulations, and Joint Commission Standards. - Ensures all payer utilization management staff receive needed daily information to perform their reviews. - Obtain authorizations for previously identified procedures where required. - Reviews medical records and evaluates patient progress towards discharge. - Performs continuing review on medical records and identification and need for on-going inpatient services. - Obtains necessary medical reports, treatment plans and validates BHMP’s progress notes/evaluations for appropriate justifications of continued stay. - Documents review information as required by State and Payor regulations. - Communicates results to applicable payor sources, including requests to BHMP’s for expedited follow-up to all payer UM staff. - Complies with regulation changes affecting utilization management. - Facilitates educational programs and advises physicians and other departments of regulations affecting utilization management. - Performs all other duties as assigned. This is a fully remote position in these states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MT, NC, NJ, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA. Qualifications - High School Diploma or equivalent - At least 2 years of behavioral health experience - Expertise in Utilization Management responsibilities, tasks and functions, and/or Clinical auditing experience Requirements - The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. Benefits - Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. - CHS pays for Basic Life, AD&D, Short and Long-Term Disability. - Voluntary Life insurance option for employees and their families. - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). - Flexible Spending Accounts (health care and dependent care). - 401k company match after 6 months (50% of deferrals up to 6% of compensation). - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays. - Company‑paid parental leave available to eligible employees. - All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support. - After 90 days, you are auto enrolled in the 401k Plan.

Role Description The IT Project Manager is a newly created role designed to support the continued growth and expansion of a fast-growing, mission-driven behavioral health organization transforming crisis care across the country. This position will play a critical role in helping build and mature enterprise project delivery capabilities across Information Technology Services. - Serve as a strategic partner to the VP of Information Technology Services. - Drive visibility, structure, and execution across a broad portfolio of technology and operational initiatives. - Provide coordination and organizational support for complex, multi-site programs in a dynamic healthcare environment. - Support governance, executive communications, portfolio prioritization, and cross-functional alignment. - Manage a diverse portfolio, including EHR initiatives, clinical and operational systems, infrastructure modernization, cybersecurity, compliance efforts, data analytics platforms, AI enablement, and enterprise-wide transformation projects. - Establish scalable project management standards, processes, and governance practices. Qualifications - 5+ years of project management experience, with demonstrated delivery of IT projects. - Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. - Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or equivalent). - Strong written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders. - Proven ability to manage multiple concurrent projects and competing priorities. Requirements - The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. Benefits - Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. - CHS pays for Basic Life, AD&D, Short and Long-Term Disability. - Voluntary Life insurance option for employees and their families. - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). - Flexible Spending Accounts (health care and dependent care). - 401k company match after 6 months (50% of deferrals up to 6% of compensation). - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays. - Company‑paid parental leave available to eligible employees. - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support. - After 90 days, you are auto enrolled in the 401k Plan. Company Description Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. - Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson. - Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice. - Committed to improving access, inspiring hope, and providing the right support. - Values shape decisions, define culture, and foster continuous learning and growth.

Role Description We are looking for someone who thrives in fast-paced environments, enjoys building relationships, contributes to a fun and engaging team culture, and is excited to help build new teams from the ground up. The Contract Talent Acquisition Specialist will provide proactive high volume full-lifecycle recruitment and strategic sourcing for the company. The ideal candidate is adaptable, resourceful, highly organized, and energized by growth and change. - Manage the end-to-end recruitment process for assigned positions, including intake meetings, sourcing, screening, interviewing, offer management, and onboarding coordination. - Partner with hiring leaders to understand business needs, role requirements, timelines, and hiring priorities. - Develop and execute proactive sourcing strategies to build diverse and qualified candidate pipelines. - Conduct phone screens and candidate assessments to evaluate qualifications, experience, and organizational fit. - Coordinate and facilitate interviews with hiring teams and ensure timely communication throughout the hiring process. - Guide hiring leaders through the interview and selection process while ensuring consistency and compliance with hiring practices. - Prepare and extend employment offers in partnership with HR and Compensation as applicable. - Maintain recruitment activity, candidate records, and requisition updates within the applicant tracking system (ATS). - Utilize multiple sourcing methods including job boards, LinkedIn, networking, referrals, career fairs, and community partnerships. - Promote the organization’s employer brand through candidate engagement and recruiting outreach. - Build and maintain talent pipelines for high-volume and hard-to-fill positions. - Deliver a positive, responsive, and professional candidate experience throughout the recruitment process. - Maintain strong communication with candidates and hiring leaders regarding status updates and timelines. - Serve as a trusted recruitment partner and advisor to operational leaders and cross-functional teams. - Support onboarding and pre-employment processes to ensure a smooth transition for new hires. - Ensure compliance with federal, state, and local employment laws and organizational hiring practices. - Assist with process improvement initiatives and recruitment workflow optimization. - Participate in special projects and workforce planning initiatives as assigned. - Perform all other duties as assigned. This is a fully remote position. Qualifications - High School Diploma (or equivalent). - At least 3 years’ experience in recruiting/staffing. - At least 2 years’ experience recruiting in behavioral health or healthcare. - Experience with Applicant Tracking Systems (ATS). - Experience with high volume recruitment. - Excellent verbal and written communication skills. - Proficiency with MS Office Suite. Requirements - The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. Benefits - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. - CHS pays for Basic Life, AD&D, Short and Long-Term Disability. - Voluntary Life insurance option for employees and their families. - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). - Flexible Spending Accounts (health care and dependent care). - 401k company match after 6 months (50% of deferrals up to 6% of compensation). - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays. - Company‑paid parental leave available to eligible employees. - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support. - After 90 days, you are auto enrolled in the 401k Plan. Company Description Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Role Description The Accounts Resolution Specialist contributes to the financial viability of the organization by assuring that accounts have been properly billed and reimbursed. Responsibilities include: - Contacting the appropriate insurance company to secure and expedite payments through the follow-up and appeals resolution processes. - Acting as a functional leader or reference source. - Exercising discretion and good judgment in decision-making and representation of Connections Healthcare Solutions. - Providing the link in communication between Connections Healthcare Solutions and the patient, insurance companies/third-party payers, and the provider of service or departmental staff. - Performing functions at a complex level of implementation, analysis, and resolution. Specific duties include: - Following up on required daily accounts based on leadership assignments to reduce the A/R. - Performing timely and accurate validation of denied claims and determining appropriate denial resolution, including but not limited to; authorization/retro authorization/precertification. - Utilizing WAYSTAR to submit appeal letters and payer-required documentation on unpaid and underpaid claims. - Prioritizing work to increase efficiency in the collections process. - Documenting action taken toward account resolution within Avatar and WAYSTAR using standardized note format. - Meeting productivity requirements as set within the department. - Effectively communicating identified opportunities with leadership utilizing SBAR format. - Following chain of command as defined through CHS leadership. - Participating in coordinated departmental initiatives related to AR reduction. - Taking initiative to troubleshoot technological issues and communicating to leadership according to department guidelines. - Assisting billing with determining the proper disposition of or composing replies to incoming mail and other correspondence. - Performing all other duties as assigned. This is a fully remote position. Qualifications - High School diploma, GED, or international equivalent. - 2 years of insurance claims follow-up. - 2 years of claim denial management. - 5 years of experience within a physician and/or facility business office. - 1 year of experience working in a remote environment. Requirements - The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. Benefits - Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity. - CHS pays for Basic Life, AD&D, Short and Long-Term Disability. - Voluntary Life insurance option for employees and their families. - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan). - Flexible Spending Accounts (health care and dependent care). - 401k company match after 6 months (50% of deferrals up to 6% of compensation). - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays. - All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support. - After 90 days, you are auto enrolled in the 401k Plan. Company Description Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our values shape our decisions, define our culture, and foster continuous learning and growth: - We accept people as they are, creating safe spaces where they feel valued and respected. - We inspire hope by walking with people side-by-side, showing them grace and compassion. - We act with intention, holding ourselves and each other accountable, and doing the right thing. - We work as one team, trusting and supporting each other. - We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Role Description The Business Intelligence Project Coordinator is responsible for organizing, coordinating, and driving visibility into BI initiatives across the organization. This role serves as the primary point of coordination between business stakeholders and the BI team, ensuring that projects are clearly defined, properly documented, prioritized appropriately, and executed efficiently. This position is not a traditional analyst or developer role. Instead, it is focused on: - Requirements intake - Backlog management - Stakeholder communication - Documentation - Coordination of BI workstreams - Supporting smaller analytics efforts as needed The ideal candidate is highly organized, detail-oriented, and an exceptional communicator who can understand business needs, translate them into structured requirements, and ensure alignment between stakeholders and the BI team. Qualifications - Bachelor’s degree in Business, Information Systems, Analytics, Healthcare Administration, or related field - 3+ years of experience in project coordination, business analysis, operations, or analytics-related roles - Strong organizational and documentation skills with demonstrated attention to detail - Experience gathering and documenting business requirements - Strong communication skills with the ability to engage effectively with both business and technical stakeholders - Basic to intermediate experience with Tableau or Power BI - Working knowledge of SQL (ability to read and understand queries) Requirements - Serve as the primary intake point for BI requests and initiatives across the organization - Gather, document, and refine business requirements from operational, clinical, and leadership stakeholders - Translate business needs into clear, structured requirements that can be executed by BI developers - Ensure alignment on definitions, KPIs, scope, and expected outcomes before development begins - Act as a bridge between business stakeholders and technical teams, ensuring clarity on both sides - Coordinate BI initiatives from intake through delivery, ensuring clear timelines, ownership, and accountability - Track progress across multiple projects and provide regular updates to stakeholders and leadership - Identify risks, dependencies, and blockers, and escalate as needed - Maintain and continuously refine the BI backlog, ensuring requests are clearly defined and properly categorized - Partner with BI leadership to prioritize work based on business impact, urgency, and resource availability - Manage communication of BI initiatives, updates, and priorities across the organization - Document all meetings, decisions, requirements, and action items in a clear and structured format - Read and interpret SQL queries to understand data logic, joins, and transformations - Support ad hoc requests and smaller BI projects with guidance from BI developers or leadership Benefits - Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - Company-paid parental leave available to all eligible employees - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays - Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support - After 90 days, you are auto enrolled in the 401k Plan