Role Description The Business Line Program Administrator plays a vital part in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data. The ideal candidate will excel in tracking and monitoring critical program metrics, developing operational tools, and fostering team collaboration to maintain compliance with client and firm guidelines. Additionally, this position will involve regular interaction with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement. - Review and analyze information from internal and external systems to provide actionable insights and recommendations. - Collaborate closely with program leads to ensure seamless day-to-day business operations and support program success. - Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes. - Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines. - Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date. - Analyze program data and provide stakeholders with updates on a regular basis. - Develop and distribute program documents, reports, and presentations to drive understanding and collaboration. - Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met. - Manage compliance with program-related requests and maintain adherence to established protocols. Qualifications - A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processes. - A bachelor’s degree or equivalent required. Experience or knowledge in project management or process improvement is a strong advantage. - Exceptional leadership, time management, and organization skills to inspire teams and streamline operations. - Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential. Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred. - Strong written and oral communication skills to engage effectively with diverse stakeholders. - Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results. - Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment. - Flexibility to work both independently and collaboratively as part of a team. - Ability to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail. - A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals. Requirements - This position can be remote in any state where we have an office. Benefits - Outstanding benefits package, including 401k match and generous PTO plan. - Ample opportunities for professional development and advancement. - Access to corporate discount plans and other benefits.

• Oversee assigned TPA relationships and ensure consistent execution of oversight and control measures • Lead and develop a team of Workers’ Compensation TPA Liaisons, establishing priorities to ensure tasks and performance goals are met • Authorize reserve/settlement requests within authority and prepare requests that exceed authority for internal senior leadership roundtable • Provide technical expertise and oversight through regular file reviews, audits, and authority approvals to ensure TPAs follow best practices and internal standard • Oversee team resolving TPA data feed errors to ensure accurate financial reporting • Build and maintain strong relationships with cross-functional teams, TPAs, vendors, brokers, policyholders, and legal partners • Participate in internal and external meetings, including weekly TPA client meetings and quarterly claim reviews • Serve as an escalation point for issues impacting the customer experience and communicate expectations, procedures, and protocols to TPAs • Evaluate TPA performance through audits; drive remediation plans when performance does not meet key performance metrics and service-level agreements • Report account changes or vendor concerns to ensure service level agreements are met • Performs additional projects and duties as assigned

• Administer Microsoft Power Platform environments, including Power Apps, Power Automate, Dataverse, and related Microsoft services. • Manage environment configuration, security roles, permissions, and governance controls. • Monitor platform health, capacity utilization, licensing, and operational performance. • Establish and maintain platform standards, policies, and best practices. • Support compliance requirements within a government contracting environment. • Manage solution promotion across Development, Test, and Production environments. • Maintain and improve GitLab-based source control and deployment processes. • Coordinate issue resolution across multiple technical teams. • Develop and maintain PowerShell automation scripts. • Identify opportunities to improve operational efficiency through automation.

Role Description Plans, organizes and directs functions and activities related to the acquisition, servicing, utilization, maintenance and repair, and disposal of company equipment assets in an assigned geographical area. - Coordinates and directs vendor and contracted resources in a variable cost structure by sizing the resource pool appropriately to meet fluctuating demand. - Provides assets to meet company vehicle/equipment needs as well as assures safe and reliable assets in support of business objectives. Location This is a Work from Home position within the U.S. Main Responsibilities - Manage operating expense and capital budgets to achieve cost-per-mile, utilization, and fleet sizing targets. Analyze data to identify performance issues and implement corrective actions. - Partner with vehicle- and equipment-using departments to understand operational needs and establish processes that align fleet execution with business objectives. - Communicate and collaborate with Business Unit leadership, operations management, operators, vendors, contractors, and internal support teams to address fleet issues impacting service delivery. Ensure timely issue resolution. - Identify and coordinate the recovery of underutilized fleet assets. Evaluate asset condition and determine appropriate redeployment, retirement, or disposal actions. - Ensure compliance with company policies, preventive maintenance schedules, DOT and ANSI inspection requirements, safety standards, and applicable regulatory requirements. - Coordinate with contracted call-center operations to review and authorize repair and maintenance requests through approved supplier networks. Assess vendor performance and drive continuous improvement. - Monitor fleet asset performance and resolve operational, quality, and safety issues in collaboration with users and suppliers. Manage vendor performance using KPIs, including cost, repair cycle time, and repeat repairs. - Track and manage fleet warranties and recalls to ensure compliance, timely execution, and cost recovery. Qualifications - Demonstrated ability to perform in unstructured environments with limited oversight. - Demonstrated ability to interpret and apply company policies, procedures, regulations, strategies and directions. - Ability to establish and maintain working relationships with varied levels of employees, suppliers, vendors and teammates. Excellent relationship building and interpersonal skills. - Demonstrated ability to prioritize, organize, and accomplish multiple and broad range of tasks with limited timelines, analyzing information and making business decisions. - Demonstrated effectiveness with oral presentations and written communications skills. - Demonstrated ability to accept, embrace and manage ambiguity/change as determined by evolving business conditions. - College Degree or 5 years business experience. - Three years Fleet Management/Industry Experience supervising a medium size Fleet Organization. - Demonstrated experience working with vehicle repairs and maintenance. - Proficiency with Microsoft Office programs. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.