Associate Clinical Supervisor
Location
Virginia + 1 moreAll locations: Virginia | West Virginia
Posted
2 days ago
Salary
$76.1K / year
Seniority
Mid Level
Job Description
Associate Clinical Supervisor
Groups Recover Together
• Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures. • Provide direct/in-person clinical oversight and support on a regular basis. • Drive great clinical outcomes for our members by performance managing substance abuse counselors to meet the organization’s companywide key performance indicators. • Conduct individual and group clinical supervision to develop skills and drive performance improvement (and document as appropriate). • Conduct direct observation of counseling services (intake and group) to provide appropriate feedback and coaching to staff. • Partner with the Regional Director to ensure all day to day functions run smoothly in order to deliver high quality care. • Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations. • Ensure clinical documentation is submitted in a timely manner. • Assist in preparations for site audits (e.g., state licensing, accreditation, managed care). • Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned. • Participate in the interview process for Counselors. • Perform quarterly/annual performance reviews for Clinical Staff and manage HR issues, working with State Director, HR and Clinical Director. • Help roll out new clinical protocols and product offerings. • Identify and act on opportunities for improved performance. • Participate in Quality & Compliance related initiatives as appropriate. • Ensure all new Counselors are trained effectively and fully understand the organization’s treatment model, policies & procedures, and values. • Identify staff training needs to meet quality goals and ensure those needs are met. • Support development of local or central training content, as subject matter expert. • Support successful launch of new locations, including hiring, community outreach, and demand generation. • Deliver structured and effective onboarding for new employees that both conveys technical knowledge and imparts culture. • Establish Groups as a respected & positive presence in the community. • Help deliver training, as needed. • Represent the organization in meetings and events, as the clinical expert or lead. • Assist Clinical Directors with implementing new clinical protocols and initiatives. • Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs. • Work collaboratively with the providers and Regional Medical Director. • Ability to work remotely with regular and required travel to offices. • Other duties as assigned.
Job Requirements
- Master's Degree preferred in the Behavioral Health field (Psychology, Counseling, or similar field)
- (2+) years of full-time behavioral health experience
- Licensed at the Independent level as an LADC/CADC, LCMHC, LPC, LPCC-CS, LICDC-CS, LISW-S, LCAC, LMFT or LCSW and a master’s degree in a related field.
- At least 5 years clinical experience in addiction or other areas of behavioral health, at high-quality, reputable organizations
- Experience with a multi-site healthcare services organization strongly preferred
- Access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher as well as a strong WiFi signal from your remote work location.
- Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening.
- Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
- Must have a valid driver’s license, clean driving record and own transportation to travel to multiple offices.
Related Guides
Related Categories
Related Job Pages
More General Jobs
• Manage new patient referrals and coordinating timely start-of-care visits • Act quickly, communicate clearly, and manage details with precision to impact patient outcomes and satisfaction • Serve as a liaison between specialty pharmacies, nurses, and patients • Leverage technology platforms to ensure smooth coordination, timely staffing, and successful care delivery • Represent Float Health with empathy, professionalism, and efficiency as the first point of contact for patients, pharmacies, and nurses • Resolve issues quickly and accurately to build trust and drive a seamless experience for all stakeholders • Make staffing decisions aligned with operational and financial objectives • Identify opportunities to improve workflows, technology, and overall user experience
• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information from pharmacies and patients • Matching appropriate nurses to patients • Managing offers in our marketplace to ensure we pay the nurses a responsible rate • Onboarding patients to Float Health • Confirming logistics and schedules with all users to ensure a safe and seamless home visit • Responding to restaff and reschedule requests as they arise • Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS • Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound • Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed • Prioritize and coordinate multiple tasks simultaneously • Learn new processes and technology continuously • Develop and maintain positive relationships with peers at specialty pharmacies • Complete tasks related to pharmacy engagement as needed • Provide feedback to improve our technology and processes
• Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients • Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution • Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses • Schedule and confirm 10–30 patient visits per shift with accuracy and empathy • Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details • Ensure all necessary documentation is collected and uploaded for scheduled visits • Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail • Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations • Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability • Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners
• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information from pharmacies and patients • Matching appropriate nurses to patients • Managing offers in our marketplace to ensure we pay the nurses a responsible rate • Onboarding patients to Float Health • Confirming logistics and schedules with all users to ensure a safe and seamless home visit • Responding to restaff and reschedule requests as they arise • Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS • Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound • Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed • Prioritize and coordinate multiple tasks simultaneously • Learn new processes and technology continuously • Develop and maintain positive relationships with peers at specialty pharmacies • Complete tasks related to pharmacy engagement as needed • Provide feedback to improve our technology and processes
