• Manage new patient referrals and coordinating timely start-of-care visits • Act quickly, communicate clearly, and manage details with precision to impact patient outcomes and satisfaction • Serve as a liaison between specialty pharmacies, nurses, and patients • Leverage technology platforms to ensure smooth coordination, timely staffing, and successful care delivery • Represent Float Health with empathy, professionalism, and efficiency as the first point of contact for patients, pharmacies, and nurses • Resolve issues quickly and accurately to build trust and drive a seamless experience for all stakeholders • Make staffing decisions aligned with operational and financial objectives • Identify opportunities to improve workflows, technology, and overall user experience

• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information from pharmacies and patients • Matching appropriate nurses to patients • Managing offers in our marketplace to ensure we pay the nurses a responsible rate • Onboarding patients to Float Health • Confirming logistics and schedules with all users to ensure a safe and seamless home visit • Responding to restaff and reschedule requests as they arise • Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS • Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound • Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed • Prioritize and coordinate multiple tasks simultaneously • Learn new processes and technology continuously • Develop and maintain positive relationships with peers at specialty pharmacies • Complete tasks related to pharmacy engagement as needed • Provide feedback to improve our technology and processes

• Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients • Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution • Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses • Schedule and confirm 10–30 patient visits per shift with accuracy and empathy • Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details • Ensure all necessary documentation is collected and uploaded for scheduled visits • Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail • Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations • Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability • Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including: Collecting information from pharmacies and patients • Matching appropriate nurses to patients • Managing offers in our marketplace to ensure we pay the nurses a responsible rate • Onboarding patients to Float Health • Confirming logistics and schedules with all users to ensure a safe and seamless home visit • Responding to restaff and reschedule requests as they arise • Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS • Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound • Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed • Prioritize and coordinate multiple tasks simultaneously • Learn new processes and technology continuously • Develop and maintain positive relationships with peers at specialty pharmacies • Complete tasks related to pharmacy engagement as needed • Provide feedback to improve our technology and processes