• Collect, understand, analyze and interpret labour market information on a national, provincial and community level that provides value to various internal and external stakeholders in our company (e.g., for operational performance, business development, marketing, and strategic planning) • Identify and keep current on activities, policies and key personnel connected to WCG’s current and prospective funders/customers, including through media releases, social media and RSS Feeds • Work closely with the Employment Services, Contract Manager team to support in the evaluation of the Service Provider Network to support performance • Support the development of research projects (eg. WCG Employment Index) within WCG or with third party collaborators • Lead and participate in localization to meet Bid localization needs by catchment and/or community/neighbourhood level • Disseminate industry knowledge and labour market information to WCG stakeholders through an effective and efficient communication strategy (including graphs, interactive maps, Resource Spotlight) • Maintain and regularly update WCG’s Resource Library as well as summaries of best practices for serving specific Inclusion Groups. • Report out on inclusion groups within catchments (e.g. population stats by community and neighbourhood) • Provide labour market information and data for funder/customer required Annual Business Plans and other reports, including social and economic profiles of delivery/catchment areas

Role Description We are seeking a dynamic, strategic, and community-minded Lead Patient Engagement Coordinator to guide our Behavioral Health Department’s patient access, provider administrative support, and community outreach efforts. This dual-purpose lead role bridges clinical administration with proactive community integration, ensuring low-barrier access to mental health and substance use services. In addition to overseeing behavioral health intake and outreach strategy, you will act as an administrative subject matter expert—owning provider credentialing workflows, managing behavioral health payer contracting maintenance, mentoring team members, and optimizing operational processes to improve patient access and maintain departmental compliance. Qualifications - High School Diploma or GED required; Associate or Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or a related field preferred. - Fluent in written and spoken English; Bilingual (English/Spanish) strongly preferred. - Minimum 4+ years of administrative or coordination experience in a behavioral health, mental health, or human services setting. - 1–2 years of direct experience with behavioral health provider credentialing, payer portal attestations, or health plan paneling. - Prior experience in a senior, lead, or supervisory role (or demonstrated experience training and mentoring peers). - Familiarity with behavioral health intake processes, CPT Code basics, and mental health payer requirements. - Hands-on experience with CAQH ProView, NPPES (NPI), PECOS, and commercial/Medicaid payer enrollment platforms. - Mastery of HIPAA guidelines. - Advanced proficiency with Electronic Health Record (EHR) systems tailored for behavioral health, practice management tools, Microsoft Office, and Google Workspace. - Exceptional interpersonal skills, active listening, dynamic presentation capability, and crisis de-escalation techniques. Requirements - Manage the full credentialing and re-credentialing lifecycle for behavioral health providers (LCSWs, LMFTs, PsyDs, Psychiatrists, PMHNPs). - Act as the liaison with commercial insurance, Managed Care Organizations (MCOs), and Medicaid/Medicare networks to panel behavioral health providers. - Perform routine attestation updates across payer portals (CAQH, Availity, NPPES, state databases). - Maintain internal rosters tracking provider panel status (open/closed to new patients, insurance accepted, age group specializations). - Serve as the first point of contact for Patient Engagement Coordinators; provide daily operational support. - Onboard new administrative staff on behavioral health EHR systems, intake workflows, HIPAA privacy standards, and de-escalation protocols. - Evaluate patient intake and scheduling workflows to reduce wait times for initial assessments. - Oversee complex inbound/outbound calls using a trauma-informed, compassionate approach. - Ensure accurate pre-admission data collection, including referral sources, clinical history, insurance eligibility. - Handle patient feedback and resolve barriers to care with high empathy and de-escalation expertise. - Lead the strategy, scheduling, and execution for community mental health events, stigma-reduction campaigns, and wellness fairs. - Establish relationships with local community partners, crisis centers, schools, social service agencies, and hospitals. - Track outreach metrics, conversion rates from community events to completed intakes, and departmental growth indicators. Benefits - Pay Range: $22 - $25 / Hourly - 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment. - 4 Paid Volunteer Hours per Month to support causes you care about. - Bereavement Leave, including Fur Baby Bereavement. - 90% Employer-paid Employee-Only Medical Benefits. - Dental and Vision Insurance. - FSA | Dependent Care Account. - 401(k) with Company Match. - Monthly Stipend. - Short-Term & Long-Term Disability | AD&D. - Employee Assistance Program (EAP). - Employee Discounts via Great Work Perks and Perks at Work. - Quarterly In-Person Events. - Fully remote work within California. - Opportunities for professional development and internal growth.

• Creates route plans using work order data and route analysis software • Communicates routes within assigned territory to service personnel • Summarizes and reviews plans daily with the Service Planning Supervisor • Creates summary reports daily and provides to supervisor • Performs other duties as assigned

• Review closing documents and commitments provided by closing group/agents for completeness and accuracy. • Type and/or review all products offered within the department (various types of final policies, replacement policies and servicing policies). • Ability to manage work queues and keep policies delivered to customers within client service level agreements. • Monitor files for completeness of lien clearance package, recognizing missing items. • Monitor files for receipt of funds prior to issuing policy. • Handle general internal customer inquiries without assistance in a timely manner as presented through direct email or group managed email box. • Resolve problem files in a timely manner or elevate to appropriate manager or risk management. • Ability to understand and run various reports for clients to keep flow of orders moving and removing aged open orders. • Consistently meet and/or exceed minimum production goals set for the position. • Communicate with coworkers, management, clients and others in a courteous and professional manner. • Must be personable, positive and a professional representative of the Company. • Regular consistent attendance is required. • Ability to accept supervision. • Ability to foster, develop and maintain professional and collaborative working relationships. • Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors. • Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person. • Ability to work overtime as requested and approved by supervisor. • Perform other duties as assigned by supervisor.