• Manage end-to-end customer implementation projects, pilots, and proof-of-concepts. • Develop detailed project plans, timelines, milestones, resource plans, and risk strategies with Account Directors and Solutions Engineering. • Facilitate project kickoffs to set clear objectives, deliverables, responsibilities, and success criteria. • Align project priorities, resource allocation, and delivery timelines. • Monitor project progress, identify risks, remove blockers, and resolve issues timely. • Serve as the primary customer PM contact, building trusted relationships through proactive, transparent communication. • Manage customer expectations while balancing business priorities and technical constraints. • Capture and communicate customer feedback internally to incorporate it into project execution. • Coordinate cross-functional work across Account Directors, Solutions Engineering, Product Management, Engineering, AI/ML teams, and internal stakeholders.

Role Description NobleAI’s VIP Platform is a Science-Based AI platform that predicts complex systems, helping companies accelerate discovery, improve product and asset performance, and drive measurable commercial results across energy, chemistry, and manufacturing. NobleAI turns sparse, multi-source industrial data into predictive models and decision-grade insights. By combining physics and chemistry expertise with advanced machine learning, our platform improves resource recovery, asset performance, and product quality. We are seeking a Customer Program Manager to lead customer projects from kickoff through delivery, ensuring they are completed on time, within scope, and aligned with customer goals. Partnering with account teams, Solutions Engineers, Product Management, and Engineering, this role serves as the central coordinator to drive cross-functional collaboration, communication, and exceptional customer experiences. You must be comfortable managing complex technical implementations involving AI, machine learning, scientific data, and enterprise software. This position combines strong project and customer relationship management skills with the ability to navigate ambiguity in a fast-paced startup environment. If you have a passion for solving industry challenges with real impact, let’s talk! Join us in building a more sustainable world through the power of AI and scientific innovation. Key Responsibilities - Manage end-to-end customer implementation projects, pilots, and proof-of-concepts. - Develop detailed project plans, timelines, milestones, resource plans, and risk strategies with Account Directors and Solutions Engineering. - Facilitate project kickoffs to set clear objectives, deliverables, responsibilities, and success criteria. - Align project priorities, resource allocation, and delivery timelines. - Monitor project progress, identify risks, remove blockers, and resolve issues timely. - Serve as the primary customer PM contact, building trusted relationships through proactive, transparent communication. - Manage customer expectations while balancing business priorities and technical constraints. - Capture and communicate customer feedback internally to incorporate it into project execution. - Coordinate cross-functional work across Account Directors, Solutions Engineering, Product Management, Engineering, AI/ML teams, and internal stakeholders. Qualifications - Bachelor's degree in Business, Engineering, Computer Science, Scientific discipline, or related field. - 3+ years of experience managing enterprise software implementations, deployments, or technical customer projects. - Demonstrated experience leading multiple concurrent customer engagements. - Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid). - Excellent organizational, communication, and stakeholder management skills. - Experience coordinating cross-functional technical teams. - Ability to translate technical concepts into customer-friendly communications. - Strong problem-solving, prioritization, and decision-making skills. - Experience with project management tools such as Jira. Requirements - Experience working with AI, machine learning, data science, or scientific software platforms. - Familiarity with chemistry, materials science, manufacturing, energy, or industrial software environments. - Experience managing enterprise customers with complex technical implementations. - PMP, PMI-ACP, Certified ScrumMaster (CSM), or similar project management certification. Benefits - Top-tier health benefits coverage, including medical, dental, vision, disability and life insurance. - Flexible paid time off & generous holidays. - Remote-first with co-working access at Industrious offices. - 401(k) with employer match. - Equity package. - Salary Range $115k - $135k (Depending on experience & Geographic location). - Performance-based bonus plan.

• Lead end-to-end execution across one or more complex, multi-team initiatives. • Build and evolve operational approaches. • Understand how systems and teams connect. • Resolve complex, ambiguous situations using deep knowledge and sound judgment. • Develop and maintain trusted cross-functional relationships. • Model clear, direct communication and coach others. • Lead AI and automation adoption across your initiatives. • Guide the development of tools, guidelines, and methods that improve how the broader PGM pool operates. • Partner with BizOps leadership to ensure initiative health is visible in company-level reporting and planning cycles.

• Own initiative outcomes end-to-end — and begin taking on responsibility outside your immediate lane when the work demands it. • Diagnose complex, ambiguous situations using deep knowledge in your area — assessing root cause and resolving a wide range of issues through creative problem-solving. • Adapt protocol when needed — you apply proven methods in novel situations, not just when the playbook applies. • Drive work independently, syncing regularly to check quality and alignment — you manage your own pace and escalate with context, not confusion. • Critically weigh context, data, and tradeoffs to make smart decisions that support team goals — you interpret thoughtfully before you act. • Communicate with clarity and precision — you adapt your messaging across teams to reduce misalignment and move work forward, and you help teammates navigate uncertainty or conflict with confidence. • Earn credibility with peers and senior collaborators through consistent, high-quality delivery — your reputation is built on follow-through. • Identify AI and automation opportunities within your domain — you test, iterate, and build toward repeatable approaches with confidence, distinguishing genuine leverage from marginal improvement.