• Conduct medical necessity reviews for cases that may not meet established criteria and issue adverse determinations when appropriate • Evaluate requests across post-acute care services in alignment with clinical and regulatory standards • Meet or exceed Service Level Agreements (SLA) and performance guarantees required by health plan clients • Apply sound clinical judgment and maintain integrity in all determinations and interactions • Collaborate effectively with internal and external stakeholders, including providers and physicians • Perform other duties as assigned

• Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates. • Serves as a primary point of contact for routine renewal communications and inquiries. • Prepare renewal quotes, order forms, and supporting documentation. • Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals. • Assist customers with contract-related questions and ensure a smooth renewal experience. • Maintain accurate renewal records and customer information within the CRM system. • Monitor and manage a pipeline of upcoming renewals to ensure timely outreach and contract execution (120/90/60/30). • Track renewal progress and update opportunity stages within Salesforce and other internal systems. • Identify renewal risks and escalate concerns to appropriate stakeholders. • Assist with renewal forecasting by maintaining accurate data and reporting. • Support reporting efforts related to renewal performance, retention, and customer trends. • Coordinate contract reviews and approvals with internal teams. • Ensure renewal agreements are completed accurately and in compliance with company policies. • Support contract execution and document management processes. • Assist with pricing updates, product changes, and customer communications related to renewals. • Help identify opportunities to improve renewal workflows, processes, and customer communications.

• Shape the paid Meta (Instagram/Facebook) strategy for an established creator brand and a growing film studio. • Advise on targeting, budgets, and creative with a focus on Reels and short-form video. • Occasionally launch and manage campaigns promoting films, trailers, and releases. • Report on audience growth and engagement and recommend optimizations.

• Manage all phases of the transaction process for real estate deals, ensuring compliance with Arizona laws and regulations. • Coordinate communications between buyers, sellers, agents, and other parties involved in the transaction. • Maintain organized transaction files and documentation, ensuring all paperwork is completed accurately and submitted on time. • Schedule and manage inspections, appraisals, and closing dates. • Provide regular updates to clients and agents regarding transaction status and timelines. • Assist in problem-solving any issues that arise during the transaction process to ensure a smooth closing.