Ithaka

• Participate as an empowered member of a collaborative Agile team to design, develop, and maintain high-performance customer-facing reporting applications. • Leverage continuous deployment and test automation tools to deploy application changes to production multiple times per day. • Interact with internal and external customers to understand their needs and drive the development of web applications to meet those needs. • Implement rich, interactive web applications using the latest technologies, frameworks, and patterns. • Leverage web analytics to support Product Discovery and to measure project KPIs. • Test, measure, and optimize performance using Application Performance Management tools. • Participate in the weekly on-call rotation between the team to respond to automated alerts and lead agile ceremonies. • Demonstrate leadership skills in mentoring team members and articulating and evangelizing new technologies, methodologies, and processes. • Participate in analysis of pricing, risk/reward, cost advantages, and resourcing to support technological improvements.

• Serve as an administrator for the legal operations systems • Manage user accounts and handle training and troubleshooting • Manage onboarding of users to Conga for Salesforce • Update training syllabi and conduct training sessions • Draft and coordinate various Secretary of State corporate filings

• Build relationships with key decision makers and influencers at assigned accounts through regular email, webinars, conferences, and in-person engagements. • Grow the revenue at your assigned accounts for all ITHAKA-related products and services using a consultative selling approach. • Maintain excellent and detailed knowledge of all ITHAKA products and services, with the ability to clearly and effectively communicate their value to your account base. • Maintain up-to-date product, industry, and technical knowledge by reviewing professional publications, participating in professional societies, and drawing on learnings from professional networks. • Become skilled on the trends within your assigned accounts and provide feedback and expertise back to the organization to inform cross-functional decision-making. • Negotiate licensing terms and participation fees with prospective and current participants. • Partner closely with your regional teammates to achieve mutual goals and success across your assigned accounts. • Engage regularly with all assigned accounts to achieve assigned performance metrics. • Provide top-tier account support in the form of managing license agreement negotiations, providing and interpreting account usage data, and order processing. • Effectively and dynamically communicate JSTOR’s strategic direction to build awareness and help the organization achieve its transformational goals. • Diligently and effectively track your conversations and pipeline in ITHAKAs CRM to inform business commitments and revenue forecasting. • 25% (1 week per month) travel to visit participating libraries and attend industry and company events required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Reveal Digital, part of JSTOR Digital Stewardship Services at ITHAKA, creates open digital collections that expand access to primary sources. Reveal Digital works with a diverse group of stakeholders to bring together materials that document important cultural, social, and political histories, especially those that have been dispersed, under-described, or difficult to access at scale. As Curator for Digital Collections, you will support the development of digital collections through: - Research and evaluation of primary source materials. - Collaboration with contributing institutions. - Working with libraries, archives, and individual contributors to identify and evaluate materials. - Securing participation and guiding collections through digitization and publication. This role requires strong research skills and the ability to work as a generalist across a range of subject areas. You will: - Investigate unfamiliar topics. - Assess the relevance and significance of primary source materials. - Shape the interpretive and descriptive framing for collections. - Collaborate with subject experts and contributors to build collections responsibly. Success in this role depends on: - Sound judgment and intellectual curiosity. - Strong organizational skills. - The ability to work independently within established program frameworks. - Contributing to a collaborative program-centered and mission-driven approach for Reveal Digital. Qualifications - 3 - 5 years of experience working with primary source collections, archives, libraries, digital collections, or related cultural heritage materials. - Experience working with digital collections, metadata, digitization, or related publishing workflows. - Strong research and analytical skills, including the ability to identify, evaluate, and contextualize primary source materials. - Strong writing and editorial skills, including experience producing interpretive or contextual materials that support discovery and scholarly use. - Demonstrated interest in expanding access to primary sources and supporting inclusive, collaborative cultural heritage work. - Ability to work independently and manage projects of moderate scope and complexity while collaborating effectively with colleagues and external partners. - Ability to build and maintain relationships with contributing institutions and individuals with professionalism and care. - Strong organizational skills and attention to detail, including experience tracking projects and managing documentation. - Familiarity with copyright, permissions, and rights research practices. - Facility with Airtable welcomed. Requirements - Identify and evaluate primary source materials for inclusion in Reveal Digital collections through independent research and engagement with libraries, archives, and other contributors. - Serve as a primary partner-facing lead for contributing institutions and individuals, building relationships that support sustained participation, shared expectations, and responsible stewardship. - Coordinate the acquisition of materials, including rights and permissions documentation as needed. - Translate curatorial intent into publication-ready plans by partnering with internal teams to move materials through digitization, metadata creation, quality review, and publication. - Ensure that workflows and outputs align with the collection’s intellectual and ethical goals. - Contribute to collection descriptions, metadata review, and contextual materials to support discovery and scholarly use. - Maintain accurate project tracking and documentation, ensuring collection progress, permissions status, and publication readiness are clearly recorded. - Review digital materials and metadata to help ensure accuracy, completeness, and alignment with project goals. - Communicate regularly with internal and external partners to support coordination, resolve issues, and maintain project progress. - Maintain high-level visibility into collection progress and risks, including publication readiness, rights constraints that affect scholarly access, and dependencies across partners. - Escalate issues that require program leadership decisions. - Contribute to outreach and field engagement as a curator and program representative, including presentations, partner conversations, and professional convenings that strengthen Reveal Digital’s collaborations and scholarly impact. Benefits - Starting salary ranges from $61,000 to $76,000 per year, varying with job-related knowledge, skills, and experience. - Total compensation package for benefits-eligible employees includes: - Medical, dental, and vision plans. - Employer-paid 10% retirement contribution. - Paid parental and caregiver leave. - 22 days of paid time off. - 11 paid holidays. - Up to 12 sick days. - Wellness benefits. - More benefits may be available. - ITHAKA may make changes to its benefits programs from time to time.

• Identify and evaluate primary source materials for inclusion in Reveal Digital collections through independent research and engagement with libraries, archives, and other contributors. • Serve as a primary partner-facing lead for contributing institutions and individuals, building relationships that support sustained participation, shared expectations, and responsible stewardship. • Coordinate the acquisition of materials, including rights and permissions documentation as needed. • Translate curatorial intent into publication-ready plans by partnering with internal teams to move materials through digitization, metadata creation, quality review, and publication; ensure that workflows and outputs align with the collection’s intellectual and ethical goals. • Contribute to collection descriptions, metadata review, and contextual materials to support discovery and scholarly use. • Maintain accurate project tracking and documentation, ensuring collection progress, permissions status, and publication readiness are clearly recorded. • Review digital materials and metadata to help ensure accuracy, completeness, and alignment with project goals. • Communicate regularly with internal and external partners to support coordination, resolve issues, and maintain project progress. • Maintain high-level visibility into collection progress and risks, including publication readiness, rights constraints that affect scholarly access, and dependencies across partners; escalate issues that require program leadership decisions. • Contribute to outreach and field engagement as a curator and program representative, including presentations, partner conversations, and professional convenings that strengthen Reveal Digital’s collaborations and scholarly impact.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a full-stack Senior Software Engineer at ITHAKA, you have an opportunity to put your talents towards a deeply meaningful mission. You will work on high-impact products that help put education within everyone’s reach. In this role you will: - Have the freedom to leverage the right tools and languages to solve problems. Right now, we use technologies including AWS, Kubernetes, Kafka, Java, Golang, Python, TypeScript, and GitHub/GitLab. - Develop and deploy software through an automated continuous delivery pipeline supporting over 200 production deployments a week. - See the impact of your work as it is put in front of millions of users. - Contribute to open source! We give back to the community whenever we can. Responsibilities - Participate as an empowered member of a collaborative Agile team to design, develop, and maintain high performance applications. - Leverage continuous deployment and test automation tools to deploy application changes to production multiple times per day. - Interact with internal and external customers to understand their needs and drive the development of web applications to meet those needs. - Implement rich, interactive web applications using the latest technologies, frameworks, and patterns. - Leverage web analytics to support product discovery and to measure project KPIs. - Test, measure, and optimize performance using Application Performance Management tools. - Participate in the on-call rotation as a first point of contact for applications you own. - Demonstrate leadership skills in mentoring team members and articulating and evangelizing new technologies, methodologies, and processes. - Participate in analysis of pricing, risk/reward, cost advantages, and resourcing to support technological improvements. Qualifications - Minimum of 3 years of experience as a full-stack software engineer building large-scale, distributed web applications. - Proven experience with cloud infrastructure services–in particular AWS (Lambda, API Gateway, Step Functions). - Expertise creating and operating backend services using languages like Python, Golang, Java, or JavaScript/TypeScript with frameworks like Fast API, NodeJS or Spring Boot. - Fluent in creating and operating user-facing applications using frameworks like React or Vue. - Experience creating and managing APIs for use by multiple teams using REST or GraphQL. - Deeply knowledgeable in using a decentralized version control system like Git in a collaborative context on a platform like GitHub or GitLab. - Proficient in creating and operating containerized applications, particularly in a Kubernetes environment using Docker. - Familiarity with testing frameworks (e.g. JUnit, Jest, pytest, Playwright) and TDD practices. - Hands-on experience mentoring other engineers in a technical and interpersonal capacity. - Exceptional communication, thoughtfulness, and desire to give and receive regular feedback. Requirements - Real world experience building and operating LLM- or ML-backed systems in production. - Ability to evaluate and reason about LLM outputs and system behavior. - Experience utilizing Open Search for powering ML based solutions. - Experience with serverless and event driven architecture is a plus. - Proven background with accessible coding practices, including semantic HTML, ARIA attributes, and keyboard navigation. - Experience using profiling tools to analyze and optimize application performance like Graphite, Grafana, and Prometheus. - Working knowledge with cache management, content delivery, and application security at the edge using CDNs like Fastly or CloudFront. - Exposure and fluency working with data modeling in relational databases (e.g. PostgreSQL and MySQL) or NoSQL (e.g. MongoDB and DynamoDB). - Experience securing large applications against SQL injection, XSS, CSRF and other exploits. - Established in practice using Terraform or other infrastructure-as-code tools. - Highly effective with GraphDB such as Neo4j, AWS Neptune etc. - Experience leveraging AI tools like Claude, Codex etc in an appropriate fashion in the SDLC. Compensation & Benefits At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for the Senior Software Engineer position ranges from $112,240.00 - $140,300.00. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes: - Medical, dental, and vision plans - Employer-paid 10% retirement contribution - Paid parental and caregiver leave - 22 days of paid time off - 11 paid holidays - Up to 12 sick days - Wellness benefits - And more Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.

• Have the freedom to leverage the right tools and languages to solve problems. • Develop and deploy software through an automated continuous delivery pipeline supporting over 200 production deployments a week. • See the impact of your work as it is put in front of millions of users. • Contribute to open source! We give back to the community whenever we can. • Participate as an empowered member of a collaborative Agile team to design, develop, and maintain high performance applications. • Leverage continuous deployment and test automation tools to deploy application changes to production multiple times per day. • Interact with internal and external customers to understand their needs and drive the development of web applications to meet those needs. • Implement rich, interactive web applications using the latest technologies, frameworks, and patterns.

The Role The Education Services team provides scalable product training and education that empowers our partners and users to be successful in their work. Our purpose is to support retention by providing participants with the knowledge and platform skills to gain value and achieve their goals, ultimately increasing participant satisfaction and success. In this role you will lead the coordination of core practices, services, and analytics for the Education team, and apply evidence-based insights to improve impact. You will also create and deliver education content that leads to the successful use of ITHAKA products and services, from onboarding new participants to helping long-time participants gain increasing value. A strategic mindset and commitment to continuous improvement are key to this role.  Key Responsibilities The Education Services Manager will support the Education team’s programs and ability to scale education activities, and will also be responsible for the planning and delivery of specific Education initiatives. The Education Services Manager will collaborate within and across teams to provide analytics/insights and recommend strategic improvements to team tools, processes, and content.   - Create and implement strategic plans for management and delivery of education programs, working across teams to identify priorities and align with department and organizational goals. - Coordinate standards and best practices for product education, including content strategy, planning documents, and other guidelines for conducting daily work. - Collaborate with Education team members and cross-team collaborators to identify and implement process improvements. - Create and maintain core educational materials that help our partners and users develop the skills needed to derive value from JSTOR. - Plan and deliver compelling educational webinars. - Collaborate across teams to promote the use and adoption of education materials internally and externally. - Assess and manage platforms for delivery of education content. - Monitor and report on Education team metrics. Provide insights and recommend strategic improvements. - Advocate for user needs and work across teams to share use cases and feedback that inform product improvements. - Follow digital accessibility requirements and implement accessibility best practices into daily work. - Act as a resource and informal mentor for teammates on education best practices. - Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices. Experience and Skills - Demonstrated experience in customer education or training role for professional or adult learners - Strong interpersonal and communication skills, and ability to collaborate effectively across teams - Excellent organizational and project management skills - Proven track record of iterating on programs based on data and feedback - Strong analytical and strategic thinking skills - Commitment to continuous improvement - Able to manage multiple projects independently while keeping stakeholders informed - Commitment to our organizational values of belonging, evidence, speed, teamwork, and trust   Preferred Experience - Experience with instructional design models and adult learning strategies - Prior use of Learning Management Systems (LMS) such as Workday Learning, Moodle, or similar - Experience supporting global learners across time zones Work Authorization and Sponsorship  ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States. Compensation and Benefits At ITHAKA we believe in openness and fair pay. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $68,486 to $85,608 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.

• Lead the coordination of core practices, services, and analytics for the Education team • Apply evidence-based insights to improve impact • Create and deliver education content that leads to the successful use of ITHAKA products and services • Collaborate within and across teams to provide analytics/insights and recommend strategic improvements to team tools, processes, and content • Create and implement strategic plans for management and delivery of education programs • Coordinate standards and best practices for product education • Collaborate with Education team members and cross-team collaborators to identify and implement process improvements • Create and maintain core educational materials • Plan and deliver compelling educational webinars • Monitor and report on Education team metrics

• Obtain hands-on experience working in a real-world product development environment • Work with your assigned Agile/Scrum team designing, developing, and maintaining web applications • Become a valued part of the team, contributing to problem-solving and idea generation • Learn about the business and gain hands-on experience with new technology • Develop strong solutions for unique product platforms • Work closely with Product Owner, User Experience Designer, and other team members to conduct Product Discovery • Participate in agile team leveraging continuous deployment and test automation