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Service Desk Technician I
Location
United States
Posted
1 day ago
Salary
0
Seniority
Junior
Job Description
Service Desk Technician I
iT1
• Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook. • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately. • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords. • Assists users in adding and changing network printers. • Provides technical support for VPN connectivity issues. • Controls user’s computers utilizing remote access tools. • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations.
Job Requirements
- 1-3 years’ experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support – multiple device data syncing
- AutoTask or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase.
- Proficient use of Microsoft Office applications
- IT troubleshooting
- Strong organization, time management, and prioritizing skills
- Completed High School Diploma/GED
Benefits
- Insurance: Health Insurance, Vision, Dental, and Life Insurance
- Leave and Holidays: Paid Vacation, Paid Holidays
- Retirement: 401K Plan with company match (eligible after 1 year of employment)
- In-house fitness center
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