Isos Technology

• Provide support to ensure smooth operations in Finance, IT, and People Operations. • Collaborate within teams to streamline operations and foster a collaborative environment.

• Own and manage performance, health, and evolution of the shared consulting organization • Ensure client engagements meet or exceed 5-Star experience standards • Lead overall health and performance of the consulting organization • Manage key delivery metrics, including utilization and client satisfaction • Build and support consultant development and engagement initiatives

• Serve as the primary commercial point of contact for assigned clients, owning the relationship throughout the post-sale lifecycle • Build and maintain trusted relationships with key client stakeholders, aligning solutions to business objectives and long-term roadmaps • Drive revenue growth through consultative selling of Atlassian licenses, professional services, and managed services offerings • Identify and pursue expansion opportunities within existing accounts, as well as targeted net-new prospects • Lead with a consultative, solution-selling approach, focused on understanding client challenges

• function as the client-facing primary single point of contact and project manager for Atlassian services engagements. • look for individuals who have software consulting experience that is a self-starter and has experience building strong relationships with government organizations and industry partners

• Serve as a subject matter expert on Atlassian tools, advising clients on products, related technologies, and Isos best practices, guidelines, and recommendations. • Provide advanced support for end-user activities, including Jira workflow scripting/automation, Confluence content authoring, and Bamboo build plan creation. • Understand client business requirements, integrations, and system architecture to recommend continuous improvements. • Design and build sustainable, enterprise-grade solutions that can be successfully transitioned to client teams. • Design and deploy highly available Atlassian environments (primarily Linux, occasionally Windows), including Jira, Confluence, Bitbucket, Bamboo, Crowd, and related tools. • Author and maintain best practices for both on-premises and cloud-based Atlassian environments. • Configure, maintain, and tune relational databases (PostgreSQL, MySQL, SQL Server, Oracle). • Integrate Atlassian tools with authentication and directory services (Active Directory/LDAP, Crowd, OAuth, SAML). • Work within complex networking environments and apply core enterprise networking concepts. • Utilize version control systems (Git, Subversion, Mercurial). • Write and maintain system administration scripts (Bash, Python). • Implement and enhance automation tooling to improve delivery efficiency. • Use automated security testing platforms to audit and secure applications. • Ensure deployments follow best practices for security, performance, and reliability. • Develop, document, and implement standardized processes and technical instructions. • Continuously refine delivery processes for efficiency and scalability. • Provide coaching, guidance, and mentorship to strengthen team capabilities. • Communicate effectively with clients across industries and technical skill levels. • Facilitate stakeholder discussions to identify needs, challenges, and opportunities. • Collaborate with clients to create strategic roadmaps demonstrating ongoing value. • Build strong client relationships and act as a trusted advisor. • Identify opportunities to expand services and increase client value. • Support clients in adopting best practices and evolving their Atlassian ecosystem over time.

• Help clients become more efficient by adopting Atlassian tools for DevOps, ITSM, Agile development and business processes

• Apply for roles in Operations when available • Stay in touch for future opportunities

• Lead strategic advisory engagements with Federal/SLED clients, serving as a trusted advisor and facilitating discovery, planning, alignment, and transformation discussions. • Oversee client engagement delivery, including timelines, deliverables, risks, budgets, forecasting, staffing needs, communication, and overall engagement health. • Partner across consulting and technical teams to translate complex business, organizational, and technology challenges into actionable plans and successful delivery outcomes. • Support practice growth by identifying client needs, expansion opportunities, service improvements, and ways to scale delivery quality and operational effectiveness. • Explore opportunities to apply AI and emerging technologies to improve consulting delivery, client outcomes, and practice innovation.