• Manage daily job scheduling within LMN, making real-time adjustments as field conditions change • Maintain accurate records in HubSpot, LMN, and QuickBooks, including client notes and seasonal service reminders • Answer inbound client calls and respond to emails regarding service inquiries and scheduling requests • Coordinate client outreach for upsells or service opportunities identified by field teams • Review and audit crew timesheets to verify job notes, materials used, hours worked, and purchases • Prepare bi-weekly payroll reports in Google Sheets formatted for ADP upload and track overtime hours • Maintain and update operational records and crew notes within internal systems • Identify process gaps or operational issues and proactively resolve them

• Manage daily job scheduling within LMN, making real-time adjustments as field conditions change • Maintain accurate records in HubSpot, LMN, and QuickBooks, including client notes and seasonal service reminders • Answer inbound client calls and respond to emails regarding service inquiries and scheduling requests • Coordinate client outreach for upsells or service opportunities identified by field teams • Review and audit crew timesheets to verify job notes, materials used, hours worked, and purchases • Prepare bi-weekly payroll reports in Google Sheets formatted for ADP upload and track overtime hours • Maintain and update operational records and crew notes within internal systems • Identify process gaps or operational issues and proactively resolve them

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Professional Services Operations Specialist, you will support Professional Services leadership and delivery teams by running key operational rhythms, maintaining accurate operational data, and producing reporting that enables informed decision-making. You will help ensure projects are staffed effectively, internal workflows run smoothly, and operations scale through strong documentation and continuous improvement. This position is 100% remote. Responsibilities - Reporting & Business Rhythm: - Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health). - Facilitate weekly/monthly operating cadences with PS leadership and leads. - Resource Planning & Staffing Support: - Coordinate project staffing workflows. - Maintain allocation plans. - Support recurring resourcing huddles and ad-hoc resourcing requests. - Operational Execution: - Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence). - Process & Documentation: - Maintain SOPs, checklists, and internal documentation. - Identify and implement workflow improvements to reduce manual effort and increase consistency. - Cross-Functional Coordination: - Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues. - Partner Operations Support: - Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed). Qualifications - Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization. - Strong reporting and analytical skills; able to translate operational data into actionable insights. - Working knowledge of resource planning, project staffing, and operational cadence management. - Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows). - Comfortable coordinating across multiple stakeholders and handling competing priorities. - Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus). - AWS Cloud Practitioner Certification (required within 1 year of hire). Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. Company Description Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Support host-read and branded podcast campaigns from kickoff through completion, facilitating the production of ads. - Track timelines, deliverables, and approvals in AirTable and internal systems. - Flag risks or delays and ensure campaigns stay on schedule. - Identify opportunities to streamline operations. - Support managing the Podcast Ads inbox. - Coordinate across Audio, Partnerships, external sellers, and production partners to communicate campaign status and drive open items to resolutions. - Draft and revise host-read scripts aligned with brand messaging and show voice. - Incorporate feedback efficiently and manage version control. Qualifications - 1–3 years of experience in podcasting, digital media, or ad operations. - Strong copywriting, editing, and communication skills required. - Highly organized with strong attention to detail and ability to manage multiple deadlines in a fast-paced environment. - Familiarity with AirTable and Google Workspace preferred. Requirements - Hourly Rate: $25.00 - Time commitment: 20-30 hours/week (Max). - Location: Remote (US applicants are welcome to apply). Benefits - TED Conferences LLC is an equal opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. - We invite all qualified candidates to apply online with their resume and cover letter.